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Customer Service Technician

Location:
Richmond, KY, 40475
Posted:
May 23, 2010

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Resume:

Lewis Clinton Edwards

**** ******** *****, #*

Richmond, KY 40475

859-***-****

abmryn@r.postjobfree.com

EDUCATION:

• Sullivan University, Lexington KY

Bachelors of Science in Business Administration GPA 3.5

Expected graduation Date: December 2010

• Spencerian College, Lexington, KY 05/2007

A.A.S- Mechanical AutoCAD & Design/Drafting GPA 3.5

EXPERIENCE:

Aerotek/ Lexmark, Failure Analysis Technician, Lexington, KY 01/08-Present

• Currently performs failure analysis on returns from vendors

• Assists engineering department when needed

• Orders supplies and works with vendors for engineering department

• Performs customer service duties to current customers and vendors

• Proficient in various equipment: X-ray machine, computers, printers, ovens, and E-testers

Foam Design, Inc., Estimator, Lexington, KY 07/07-09/07

• Estimates costs for future projects the company will inquire.

• Determines necessary resources for projects based on cost estimates.

• Analyze data on all of the factors that can influence costs such as materials, labor, and special

machinery requirements.

KoKoKu Rubber, Inc., Technical Engineer, Richmond, KY 10/04-07/07

• Performs Quality and Mechanical Engineering work for Tier I and II employer.

• Contact Support for Production Department. .

• Inspect and approve material before going to other departments.

• Performs coordination of new product start-up schedules, including receiving of new molds and

tooling.

• Performs trial production runs, including all secondary production processes relating to proto-type

parts such as: kwik-trim, auto-clave treatment, post-cure, packaging, etc.

• Performs analysis of defective products and implements continuous improvement in the production

processes to prevent or eliminate these defects.

• Performs inspection or tests on sample products to verify they meet defined customer needs. This

includes the adaptation of existing designs and processes to new customer applications.

• Conducting customer tests and follows up with a written report.

• Travel to clients companies to define and rectify problems with products and shipping.

• Proficient in the following equipment: Tensometer, Rheometer, Mooney, Brittleness, programming

CMM (MicroVu), CAD, SOP, APQP, FMEA, PPAP, Calibers, Gage R&R, ISO-9001, TS16949,

ovens, atomic absorption, infrared spectrometer, and Micrometers.

• Coordinated the launch of 25 new products in 2006, and have already completed 5 new launches in

2007

• Purchasing coordinator for Engineering Department.

Express Personnel Services/Sherwin Williams, Laboratory Technician, Richmond, KY

04/04-10/04

• Performed daily production testing of paint products.

• Proficient at the following tests/machines: GC, Analytical Balances, FT-IR, Krebs, Brookfield,

Draw Downs, Let Downs, Spray guns.

Parker Hannifin Corp., Laboratory Technician, Lexington, KY 10/97-9/03

• Performed Quality work for Tier I and II employer.

• Performed daily testing and vital functions of the lab.

• Test to approve/fail different compounds and elastomers molded on and off site.

• Worked on the production floor, and in the division of Aerospace.

• Worked in Research/ Development and assisted all departments, especially engineering.

• Consulted with other divisions of the corporation internationally.

• Proficient at the following tests/machines: TR-10, Shore A, Shore M, ASTM, D1414, FT-IR,

Laboratory Mills, Injection and Compression Presses.

Express Personnel Services/YUASA Exide, Laboratory Technician, Richmond, KY 10/96-

10/97

• Performed daily testing for both onsite and offsite facilities.

• Proficient at following tests/machines: Spectro Metal Analyzer, Spectro ICP, Mixing of Various

Chemicals, and Testing to fail/approve water and battery acid.

CERTIFICATIONS:

● Certificate in Drafting, Spencerian College, Lexington, KY-05/07

● TS16949 Internal Auditor Training, Kokoku Rubber, Inc., Richmond, KY-07/06

● Basic Manufacturing Skill Standards, KCTCS, Lexington, KY-06/04

● Basic Elastomer Technology, University of Akron, Akron, OH-06/03

QUALIFICATIONS:

● AutoCAD ● Solid Works

● Drafting ● Microsoft Office Suite

● Blueprint Reading/Visualization ● LEAN Manufacturing Skills

● Micro Station ● I-deas Software

References available upon request



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