PROFILE
. Strong competency in process assessment, design, risk remediation and
enterprise risk management.
. 4 years of full time SOX 404 advisory experience for a $40 billion
revenue healthcare non-for-profit organization and a technology company.
. 5 years of industry experience in internal audit with primary focus on
telecommunication and hospitality sectors.
. Led multiple financial and operational audits in various countries in
Asia Pacific with focus on telecommunication, hospitality and retail
industries. Key areas of review included credit and collection
framework, retail operations, call centers, procurement, customer
service, telecommunication revenue assurance, inventory, capital
expenditures, hotel yield management and operations.
. Demonstrated with results, strong analytical, planning, interpersonal
and project management skills. Managed and deployed successfully 15+
staff members for project budgets up to $10 M.
. Well versed with facilitation skills gained from proven results in
facilitating various risk and controls identification and improvement
workshops.
. Demonstrated with results, excellent skills in planning, scheduling and
organizing work independently.
. 3 years of external audit experience in a big four CPA firm.
. Six Sigma certified and well versed with problem solving tools such as
force field, cause and effect, payoff matrix, nominal group, storing
boarding, etc.
PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS
November 2005 to current Senior Manager, Advisory Services (effective
10/1/2009)
Ernst & Young LLP San Jose, California
Responsibilities
. Provide expertise in process assessment and design, risk minimization
and performance optimization to identify and solve complex business
issues.
. Key project manager in advising and assisting client in the
implementation of SOX and Model Audit Rule (MAR) requirements.
. Advise clients on overall SOX an MAR assessment of internal financial
controls.
. Develop resource plan and execute financial controls testing deployment
plan for client.
. Advise clients in process assessment and design, risk minimization and
performance optimization to identify and solve their compliance program
issues. Collaborate with clients to plan engagement objectives and
develop client's SOX scoping and test strategy.
. Work closely with client's external auditor on overall SOX integration
issues and process.
. Lead a team of 15+ personnel comprised of staff to manager level in the
engagement execution.
. Review staff audit work papers and reports to ensure appropriate
documentation that meets firm's quality standard.
. Coach team members in service deliverables and career progression.
Provide constructive on-the-job feedback/training.
. Manage and communicate service delivery expectations and status to
client key stakeholders to achieve high quality deliverables within
expected time frames and on budget.
. Identify new business opportunities. Build long-term client
relationships and networks.
Accomplishments
. Served as the lead manager successfully at Kaiser Permanente and Cisco
Systems Inc for two years each, providing project management and
advisory services on financial control advisory and testing.
. Assisted clients in developing financial controls test strategy,
scoping, designing and implementation of process and controls.
. Performed financial internal control rationalization and optimization
which streamlined approximate 20% of its original control count.
. Performed walk-through of transactions and detail testing of key
controls, and educated process owners on remediation steps.
. Managed internal controls testing deployment across multiple regions.
. Involved in review of entity-level assessment based on COSO framework.
. Facilitated several risks and controls identification and documentation
improvement workshops for clients.
Oct 2002 to 2005 Internal Audit Manager, Malaysia
Reliance Pacific Berhad, Malaysia
A $100 million revenue integrated tourism company listed in Malaysia Stock
Exchange. The company is primarily focused on travel and tourism,
hospitality and resort development across Asia Pacific.
Responsibilities
. Report to the CFO of the Group.
. Lead, mentor and oversee a team of 4 internal auditors in discharging
internal audit function for the Group.
. Responsible for reporting to Audit Committee to ensure that audit issues
and risks are updated to the AC regularly. This is also to highlight and
advise the AC on measures in addressing business risks in local and
overseas hotel and travel operations.
. Prepare and present Audit Plan for Audit Committee's approval to ensure
high risk areas are covered.
. Undertake regular high-level communications within the Group in setting
out, enforcing compliance, strengthening of internal controls as well as
assessing operational risks.
Accomplishments:
. Assigned as the Project Manager to monitor a task force to implement
measures to recapture company travel division outbound market share to
Europe. Revenue improved from RM5million to RM20million within six
months of implementation for that particular market.
. Involved in carrying investigative assignments.
. Developed risk based internal plan to better evaluate and benchmark the
Group's state of internal controls.
. Successfully developed risk management plan for the organization.
. Involved significantly in advising and assisting operations in
developing policies and procedures (eg. credit and yield policies, sales
staff compensation scheme, Finance policies, customer service, etc).
. Improvised internal audit department for company, developed internal
audit, risk management plan and audit committee charter, hired audit
team and created internal audit methodology.
. Identified control gaps/improvement opportunities.
Feb 2001 to Sep 2002 Internal Audit Manager, Singapore
Singapore Telecommunication Limited (SingTel)
A $20billion revenue Singapore public listed company, SingTel is Asia's
leading telecommunication group with operations and investments in more
than 20 countries and territories around the world. With significant
operations in Singapore and Australia (through wholly-owned subsidiary
SingTel Optus), the Group provides a comprehensive portfolio of services
that include voice and data services over fixed, wireless and Internet
platforms.
Responsibilities
. Report to the VP of Audit.
. Supervise and perform financial and operational audits to evaluate the
adequacy of internal controls.
. Analyze business processes and systems for improvement in various
SingTel businesses.
. Develop risk-based annual audit plans and programs.
. Conduct ad-hoc assignments and investigative work.
. Perform analytical review on SingTel's quarterly announcement results
for Audit Committee.
. Prepare audit reports for management such as CEOs, EVPs, VPs, Audit
Committee, etc.
Accomplishments:
. Identified cost savings up to $1-3 millions per year on business
processes and operation improvements.
. Successfully conducted and presented audit findings on investigative,
financial and operational reviews of SingTel's local operations as well
as overseas subsidiaries and associate companies located in Thailand,
Hong Kong, Taiwan and United Kingdom, etc.
. Acquired strong understanding of telecommunication operations and
confident in performing financial and operational reviews on areas such
as telecommunication revenue, credit and collection framework, customer
service, capital expenditures, procurement, inventory, logistic, call
centers, and payroll management, etc.
Sept 1996 to Jan 2001 Assistant Audit Manager, Assurance & Advisory
Business Services
PricewaterhousCoopers, Kuala Lumpur, Malaysia
Internal Audit
. Performed internal audit out-sourcing work for public listed
manufacturing company in Malaysia.
. Managed and delivered up to 50 compliance Health and Safety audits that
focused on the employment act, health and safety regulations and human
rights for big American retail clients all across Malaysia.
External Audit
. Led external audits with focus on upstream oil and gas, and utility
multinational companies such as Shell Malaysia which included review of
computation and allocation of cost oil and profit oil in compliance with
production sharing contracts.
PROFESSIONAL AFFILIATIONS
1998 to present CPA Australia
(www.cpaaustralia.com.au)
Malaysia Chartered Accountant
(www.mia.org.my)
Currently pursuing CPA
2007 Completed and demonstrated proficiency in Six Sigma Lean & DFSS set
forth by the Council for Six Sigma Certification
(SSC) and Aveta Solutions for Six Sigma
Certification.
EDUCATION
1996 University of Royal Melbourne Institute of
Technology Australia Bachelor of Business - Major
in Accounting
REFERENCES
Available upon request