Crystal Dennis
Baltimore, Maryland 21207
abmry1@r.postjobfree.com
PROFILE
Highly creative and result oriented professional with extensive
Administrative skills/Customer Service skills with over 10 years of
experience with the University of Maryland Baltimore for the State of
Maryland. Proficient in all documentation and/or record maintenance to
ensure accuracy and customer confidentiality. Ability to work well under
pressure and against deadlines well developed communication skills. I have
always been able to establish a positive rapport with all levels of staff.
KEY STRENGTHS
. Problem Resolution
. Organizing/Coordinating
. Verbal and Written Communication
. MS Word, Excel, Power Point and Word Perfect
. Staff training and development /Orientation
. Excellent open-minded team player
EDUCATION
PHR- Human Resources Univ. of Md. College Park
Present
Data Entry Certificate Watterson Skill Center, Baltimore,
MD July1986
High School Diploma Northwestern, Baltimore, MD
May 1982
TECHNICAL SKILLS
MABS, MIDUS, Tax Contribution Application, Disputed Claims Application, ADC, Windows XP, Windows 2000, PeopleSoft (HRIS), PeopleSoft (Eagle
Links), Microsoft Office Suite 2000, Asset 3.2.1 Bar-coding, Scanning,
Excel, Kronos
Power Point, Beginner Access, PHR (HRIS), A/S 400, FAS Master Card
(Payroll Software)
PROFESSIONAL EXPERIENCE
INTERMITTENT UNEMPLOYMENT CLAIMS SPECIALIST
. Review and research Disputed Claims for the Wage Assistance
Unit by using the Tax Contributions Application system and
the MABBS system.
. Print a Wage Assistance Status Report every day.
. Determine what quarters are being disputed by
claimant/employer.
. Receive and make necessary telephone calls to either the
claimant or the employer to determine what proof is needed
to add wages.
. Mail out letters and or forms to the claimant and/or the
employer requesting proof of disputed quarter.
. Create a file folder for each claimant.
. Create a Z-14 note to send to the claim center notifying
them that something has been done to the claim. .
. Determine if a claimant was paid by a W-2 or a 1099.
. Using others systems such as the SIDI, IBIQ, and AEFX-ER
to determine other issues pertaining to the disputed claim.
. Other duties as assigned
SUPERVISOR/ STOREKEEPER III
. Verify stock against shipping authorizations for agreement as
to quantity, description, sizes and conditions to purchase
orders
. Supervise, manage, and perform a variety of task in ordering,
receiving, storing, accounting for, distributing, shipping and
issuing equipment materials and supplies
. Match invoice documents with receiving reports or packing slips
using calculator, vendor's price list, reports or logs,
contracts to ensure correct amounts and process for payment
. Maintain budget of supply stock
. Open and close of Receiving area (Responsible for all keys to
locked areas)
. Maintained credit card usage
. Searched commonly used vendor catalogs to order and identify
special orders - accurately filling orders and delivering to
designated department/persons within allotted turn around time
. Investigate discrepancies and initiate corrective action with
misplaced or orders not delivered in a timely manner
. Applied store keeping procedures & methods in arranging space
conducting inventory & estimating needs
. Maintained & prepared records and reports as directed
. Verify and sign off on employees timesheet
. After carefully examining incoming merchandise from major
distributors, sign for, and have clerk and driver deliver to
proper destination on campus.
. Perform data entry of confidential information into the HRIS
system including but not limited to new hires, terminations,
and other personnel changes; maintain associated records and
logs (review documents for completeness and communicate with
the department representatives to obtain necessary information
prior to making any entries).
. Conduct system audits to ensure data integrity as well as
provide input on how data capture and flow can be improved for
quality and efficiency.
. Provide assistance with the processing of employment
verifications and unemployment claim information.
. Participate in providing training and support to department
representatives regarding the use of the HRIS system; assist
with documentation of processes and procedures.
. Generate and distribute standard reports and statistical
summaries to support organizational needs.
. Constant filing of new and current employee files using the
Kardex filing system and the Microfiche scanner.
ACCOUNTING CLERK III
. General principles, procedures, terminology and practices used
in financial and statistical clerical record keeping including
posting, computing total, reconciling accounts, and reviewing
balance sheets.
. Performed various office functions including answering
telephones, maintaining calendars, collect and distribute mail,
and maintain supplies.
. General accounting including basic understanding of debits and
credits
. Maintained electronic filing system.
. General computer applications including spreadsheets, databases
and word processing.
. Respond to inquiries by explaining information on policies and
procedures of the University.
. Other duties as assigned
*Key Accomplishments
> Minimized the amount of turn over time for processing New Hire
paperwork to ensure new employees were paid on time.
> Created a "Drop Box" and a continuance Excel Spreadsheet for
the Human Resource Service Center resulting in a more accurate
tracking of incoming paperwork.
> Received "Kudos Award" from the Associate VP of Human Resources
for my attendance and staffing assistance during inclement
weather.
> Initiated a tracking mechanism for incoming merchandise for
Receiving department - reduced packages being misplaced and
expedited delivery time.
EMPLOYMENT
INTERMITTENT UNEMPLOYMENT CLAIMS SPECIALIST - Present
Supervisor/Storekeeper, Coppin St.Univ. Balto, MD 12/08-04/09
HR Assoc., Univ. of MD Balto. HR Serv. Ctr. Balto, MD 10/02-12/08
Account Clerk III, Univ. of MD Balto. Payroll dept. 09/01-10/02
Blue Cross Blue Shield, Owings Mills, MD Temporary Data Entry
position 01/98 to 01/99.
Office Clerk II, Workers Compensation Commission, 03/92-06/97
Assessment Record Aide, Assessment & Taxation, 01/90-01/91