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Customer Service Representative

Location:
Raleigh, North Carolina, 27612, United States
Posted:
May 24, 2010

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****** R. ********

**** * ********** ***** *******, NC 27612

Tel: (919) *** **** Email:**********@*****.***

Summary

A credit specialist with a robust background in evaluating financial data and providing in

depth analysis of a company’s financial stability. Knowledgeable of ratio analysis to

identify company strengths as well as areas of improvement. Equally effective working on

self managed projects or as a team member. Fast learner with the ability to adapt quickly to

challenges and eager to acquire new skills to foster my growth as a professional. Willing to

complete any education/licensing examinations necessary to further my career growth.

Work Experience

RBC Bank, Raleigh, NC November 2008 to Present

Customer service representative, engage in acquiring, retaining, and building new &

existing relationships with clients by completing needs based analyses to determine which

products and services would enhance their financial condition. Proactively anticipate and

resolve client issues at first point of contact. Contact current customers and/or prospects to

review relationships, follow up on prior conversations of uncovered needs and present

opportunities, and pinpoint future needs as circumstances change in clients’ lives. Assist

with credit and deposit transactions as needed.

Banana Republic, Raleigh, NC August 2007 to Present

Sales Support, accountable for maintaining the operations of the cash wrap as well as

assisting with the recovery of the store as needed.

Florida Business Bank, Melbourne, FL September 2005 to January 2007

Commercial Credit Analyst, interpreted financial and industry trends by compiling and

analyzing customer spreadsheets to determine the capacity to repay proposed and/or

current debt. Monitored credit portfolios of all existing loans and secured the necessary

financial data to ensure the quality of cash flow analysis. Developed pro forma statements

and cash flow projections using scenario and ratio analysis. Responsible for underwriting

loan proposals and presenting them to both officers and directors loan committee for

approval.

Education

Bachelor of Arts in Accounting, Business, and Economics, Muskingum University, New

Concord, OH, 2004 (GPA: 3.83 cumulative, 3.91 in fields of study).

Additional Information

Summa Cum Laude Honors in Undergraduate School.

Recipient of Excellence Award in Accounting and Finance, Financial Executives Research

Foundation, 2003.

References

Available upon request.



Contact this candidate