Naomi Yamamoto
**** *. *** ****** *****, ORANGE, CA 92867 ( PHONE: 949-***-****
Summary
An accomplished client related product development professional with over
eighteen years of experience in the financial services industry.
Experience varies from global relationship management, project management,
business analysis, and operations management. Fluent in Japanese. Highly
motivated, detail oriented with excellent interpersonal, communication and
presentation skills. Pursuing a challenging position, which utilizes the
full range of my abilities.
Experience
State Street Investment managers solutions - Irvine, CA 2002
- Present
Business Analysis/Project Management Department
Vice President & Manager,
Manage a team of project managers and analysts by providing guidance and
expertise in detailed data analysis, project management and financial
operations processes. Develop staff members by setting realistic
expectations; identify their strengths to leverage and their weaknesses to
build their knowledge base and confidence. Closely work with senior
management team to understand the firm's vision and prioritize project
assignments. The team focuses on various project types, including:
. New out sourcing client implementations
. Industry changing initiatives
. Internal efficiency projects
. Six Sigma projects
Assistant Vice President & Project Manager
Awarded State Street's 2007 State of Excellence Award for spear heading
the implementation of a large investment firm outsourcing project.
. Reconciliation - Client vs. banks' data reconciliation for over 1,000
investment accounts across 80 banks outsourced to State Street's joint
venture firm located in India. Functions include data matching, research
& resolution of exceptions, and management reporting.
. Bank Loan Processing - Post trade execution processing.
Functions include, asset set up, trade confirmation, legal review
and approval process of credit assignments, settlements and
maintenance of loan and management reporting
General functions as a Project Manager included:
. Establish scope and objective of project
. Interviewing subject matter experts to understand the as is
process/functional flow
. Analyze process/data to identify inefficiencies
. Provide recommendations for improved process, obtain buy-in from senior
management
. Document/Implement changes (i.e. outsource procedures, policies,
application specifications, etc.)
. Train staff
. Establish controls to measure the improvements
Operations Department
Assistant Vice President & Manager, Settlements and Claims
Managed a team that facilitated research and resolution of fails,
overdrafts and claims across 85 custodians and over a 100 brokerage firms.
Identified inefficiencies in the process flow, plan and execute immediate
and long-term solutions. Conduct regular calls and visits with
counterparties to develop working relationships and to ensure early
detection of operational issues. Actively participate in various senior
management level meetings to resolve fails, overdrafts and claim related
issues. Intimately involved in variety of internal, external and client
related projects:
. Continuous Improvement Projects (CIP)
. Multiple audits (i.e. Ford Audit, internal audit, various external
audits, SAS70, etc.)
. Knowledge expert of claims and Special Services concept for several 6
Sigma projects, etc.
Implemented various enhancements, which resulted in significant increase
in efficiency:
. Eliminated over-time expenses for hourly paid employees.
. Reduction in the number of days it takes to resolve claims:
- 41% reduction in 2002 vs. 2003: 116 days vs. 68 days to resolve
claims
- 19% reduction in 2003 vs. 2004: 57 days vs. 46 days to resolve
claims
. Increase in the number of claims resolved:
- 17% increase in 2002 vs. 2003: 2,277 vs. 2,659 claims resolved YTD
- 44% increase in 2003 vs. 2004: 1,757 vs. 2,523 claims resolved YTD
MELLON CAPITAL MANAGEMENT CORPORATION - San Francisco, CA 1996 - 2002
Investment Management - Client Relations
Assistant Vice President, Client Relations
Established and maintained large institutional investor relationships
worldwide totaling over $20 billion in assets under management. Clients
include: mutual funds, pension plans, endowments, Taft Hartley, and sub-
advisory relationships. Actively engaged in client meetings with the
executive management team. Trained and developed new hires to ensure
quality client service in product knowledge, operational processes, and
legal and compliance requirements.
. Successfully managed several client related projects
facilitating communication between key entities, including trustees,
custodians, recordkeepers, consultants, portfolio managers, fund
accountants, compliance officers and legal counsels.
. Selected as an integral team member of the firm to launch Mellon
Capital's first global products:
0. Canadian Pooled Fund in Canada - Spring, 1997
1. Investment Unit Trust in Japan - Spring, 1998
2. Off-Shore Mutual Fund in Brazil - Fall, 1999
3. Off-Shore Mutual Fund in Ireland - Winter, 2000
Bank of America - San Francisco, CA 1991 - 1996
Institutional Trust & Securities Services Division
Strategic Planning
Senior Business Analyst
Recruited to develop and implement strategic plans for the corporate
trust, custody, securities lending, and employee benefit trust service
business units of the Institutional Trust & Securities Services (ITSS)
Division. Responsibilities included the research, designing, planning, and
implementation of projects supporting the Division's strategic plans
directly with senior management.
. Created a new revenue process to redirect $10 million revenue stream to
the Division's general ledger.
. Appointed to the bank's due diligence team to coordinate with various
product finance officers to assist in determining the sales price of
Bank of America's ITSS Division.
. Developed procedures and trained staff to monitor credit risk in the
Domestic Custody environment, which resulted in compliance with the
Federal Government regulations.
International Administration
Account Administrator
Managed and maintained large Institutional Custody clients (over $2.1
billion in assets) in Tokyo, Hong Kong, Australia, New York and Los
Angeles to ensure proper execution of foreign and domestic securities and
cash transactions.
. Functioned as a Japanese liaison for the department where 90% of the
clientele was Japanese Corporations.
. Awarded the Program for Exceptional Employee Recognition (PEER) in
October of 1993 for exceptional client relationship management services
and dedicated work ethics.
Education & OTHER
State Street Global Philanthropy Program - Chair
Six Sigma Green Belt Certified - trained by Roth & Strong Management
Consultants
State Street's Annual State of Excellence Award
BA in International Business and minor in Japanese - California State
University, Fullerton
Public Relations Certification Program - University of California, Los
Angeles
Fluent in Japanese
Series 3 License - 1998