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Project Manager Management

Orange, California, 92867, United States
May 24, 2010

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Naomi Yamamoto

**** *. *** ****** *****, ORANGE, CA 92867 ( PHONE: (949) ***.****


An accomplished client related product development professional with over

eighteen years of experience in the financial services industry.

Experience varies from global relationship management, project management,

business analysis, and operations management. Fluent in Japanese. Highly

motivated, detail oriented with excellent interpersonal, communication and

presentation skills. Pursuing a challenging position, which utilizes the

full range of my abilities.


State Street Investment managers solutions - Irvine, CA 2002

- Present

Business Analysis/Project Management Department

Vice President & Manager,

Manage a team of project managers and analysts by providing guidance and

expertise in detailed data analysis, project management and financial

operations processes. Develop staff members by setting realistic

expectations; identify their strengths to leverage and their weaknesses to

build their knowledge base and confidence. Closely work with senior

management team to understand the firm's vision and prioritize project

assignments. The team focuses on various project types, including:

. New out sourcing client implementations

. Industry changing initiatives

. Internal efficiency projects

. Six Sigma projects

Assistant Vice President & Project Manager

Awarded State Street's 2007 State of Excellence Award for spear heading

the implementation of a large investment firm outsourcing project.

. Reconciliation - Client vs. banks' data reconciliation for over 1,000

investment accounts across 80 banks outsourced to State Street's joint

venture firm located in India. Functions include data matching, research

& resolution of exceptions, and management reporting.

. Bank Loan Processing - Post trade execution processing.

Functions include, asset set up, trade confirmation, legal review

and approval process of credit assignments, settlements and

maintenance of loan and management reporting

General functions as a Project Manager included:

. Establish scope and objective of project

. Interviewing subject matter experts to understand the as is

process/functional flow

. Analyze process/data to identify inefficiencies

. Provide recommendations for improved process, obtain buy-in from senior


. Document/Implement changes (i.e. outsource procedures, policies,

application specifications, etc.)

. Train staff

. Establish controls to measure the improvements

Operations Department

Assistant Vice President & Manager, Settlements and Claims

Managed a team that facilitated research and resolution of fails,

overdrafts and claims across 85 custodians and over a 100 brokerage firms.

Identified inefficiencies in the process flow, plan and execute immediate

and long-term solutions. Conduct regular calls and visits with

counterparties to develop working relationships and to ensure early

detection of operational issues. Actively participate in various senior

management level meetings to resolve fails, overdrafts and claim related

issues. Intimately involved in variety of internal, external and client

related projects:

. Continuous Improvement Projects (CIP)

. Multiple audits (i.e. Ford Audit, internal audit, various external

audits, SAS70, etc.)

. Knowledge expert of claims and Special Services concept for several 6

Sigma projects, etc.

Implemented various enhancements, which resulted in significant increase

in efficiency:

. Eliminated over-time expenses for hourly paid employees.

. Reduction in the number of days it takes to resolve claims:

- 41% reduction in 2002 vs. 2003: 116 days vs. 68 days to resolve


- 19% reduction in 2003 vs. 2004: 57 days vs. 46 days to resolve


. Increase in the number of claims resolved:

- 17% increase in 2002 vs. 2003: 2,277 vs. 2,659 claims resolved YTD

- 44% increase in 2003 vs. 2004: 1,757 vs. 2,523 claims resolved YTD


Investment Management - Client Relations

Assistant Vice President, Client Relations

Established and maintained large institutional investor relationships

worldwide totaling over $20 billion in assets under management. Clients

include: mutual funds, pension plans, endowments, Taft Hartley, and sub-

advisory relationships. Actively engaged in client meetings with the

executive management team. Trained and developed new hires to ensure

quality client service in product knowledge, operational processes, and

legal and compliance requirements.

. Successfully managed several client related projects

facilitating communication between key entities, including trustees,

custodians, recordkeepers, consultants, portfolio managers, fund

accountants, compliance officers and legal counsels.

. Selected as an integral team member of the firm to launch Mellon

Capital's first global products:

0. Canadian Pooled Fund in Canada - Spring, 1997

1. Investment Unit Trust in Japan - Spring, 1998

2. Off-Shore Mutual Fund in Brazil - Fall, 1999

3. Off-Shore Mutual Fund in Ireland - Winter, 2000

Bank of America - San Francisco, CA 1991 - 1996

Institutional Trust & Securities Services Division

Strategic Planning

Senior Business Analyst

Recruited to develop and implement strategic plans for the corporate

trust, custody, securities lending, and employee benefit trust service

business units of the Institutional Trust & Securities Services (ITSS)

Division. Responsibilities included the research, designing, planning, and

implementation of projects supporting the Division's strategic plans

directly with senior management.

. Created a new revenue process to redirect $10 million revenue stream to

the Division's general ledger.

. Appointed to the bank's due diligence team to coordinate with various

product finance officers to assist in determining the sales price of

Bank of America's ITSS Division.

. Developed procedures and trained staff to monitor credit risk in the

Domestic Custody environment, which resulted in compliance with the

Federal Government regulations.

International Administration

Account Administrator

Managed and maintained large Institutional Custody clients (over $2.1

billion in assets) in Tokyo, Hong Kong, Australia, New York and Los

Angeles to ensure proper execution of foreign and domestic securities and

cash transactions.

. Functioned as a Japanese liaison for the department where 90% of the

clientele was Japanese Corporations.

. Awarded the Program for Exceptional Employee Recognition (PEER) in

October of 1993 for exceptional client relationship management services

and dedicated work ethics.

Education & OTHER

State Street Global Philanthropy Program - Chair

Six Sigma Green Belt Certified - trained by Roth & Strong Management


State Street's Annual State of Excellence Award

BA in International Business and minor in Japanese - California State

University, Fullerton

Public Relations Certification Program - University of California, Los


Fluent in Japanese

Series 3 License - 1998

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