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Sales Customer Service

Webster, New York, 14580, United States
May 24, 2010

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lorie myers

**** *********** *****, *******, ** 14580

(585) ***-****


. Territory Development

. Revenue Growth

. B2B

. Consultative Sales

. Telesales

. Marketing

. Key Accounts

. Prospecting

. Product Launch

. Startups

. Turnarounds

. Team Building

Driven to consistently exceed sales quotas in rapidly changing, highly

competitive environments. Solid contributor for Fortune 500 leaders and

startups. Sales experience in diverse industries including medical devices,

biotech, professional services, telecommunications and HVAC. Self-starter

with core competencies in building brand awareness, key decision maker

identification, multi level relationship building, professional

presentation on phone and in person, coaching, and strategic focus to

maximize revenue generation. Strengths in:

o Implementing strategic sales plans to capture new markets

o Turning around and rehabilitating underperforming territories

o Building market awareness of new products

o Solid prospecting, lead qualification, cold calling

o Overcoming sales obstacles to generate additional revenue


Upwardly mobile. Promoted to Outside Specialty Education rep for

Honeywell. Promoted to regional rep supporting 12 others at Johnson

Controls. Promoted to Senior Rep at Lucent Technologies. Promoted to team

Supervisor at Unisys. Appointed as team liaison between IS and key product

manager for Smith & Nephew. Elected as local President for AMA as well as


Exceeded sales quotas. Achieved over 120% of quota for leads, resulting in

over $1M in sales within new and existing client base for Lucent. Achieved

overachievement Presidents Club status for Unisys. Grew territory by 40%

for Smith & Nephew improving East Coast territory. Increased retention by

30% in one year at Johnson Controls.

Reestablished critical client base. Challenged to revamp sales at Advanced

Biohealing when key product was facing false claims from competitors.

Created and implemented strategic plan involving new business development,

retention and customer education. Gained old customers back six months

ahead of schedule, doubling production.

Improved teamwork. Identified disconnect between product managers and

inside sales team at Smith & Nephew. Served as liaison to help transition

new product launches between departments. Established program parameters,

sample budgets and call guides. Led effective team training. Delivered new

products 75% faster to market.

Strengthened presence at key events. Seized opportunity to help startup

(Advanced Biohealing) increase business presence at local functions.

Organized and managed company success at tradeshows, group meetings and

functions. Improved attendance 85%, propelling sales with further exposure.


Advanced Biohealing, Sales Specialist, Virtual

2007 to Present

A manufacturer of bioengineered tissue/cell-based products.

. Pioneered virtual sales program to support customers and generate new

business. Coordinated several types of customer mailings for new

business development, retention and customer education.

. Sales rep territory strategizing, prospecting, marketing program

management, lead generation/qualification, and open territory account


. Point person for local functions and tradeshows, coordinating details,

leave behinds, and initiating follow up after event.

. Represent department at regional and national functions

Smith & Nephew, Sales Representative, Virtual

2002 to 2006

Recruited by world leader in wound care treatment and prevention products.

. Piloted company's virtually-based inside sales program which grew

from 1 to 8 reps in 3 years.

. Inside Sales, lead generation, territory/account/sample management,

and customer needs based product trials. Managed and grew territory of

200+ accounts by 40%. Worked all levels of decision process in

medical industry to include surgeons, physicians, purchasing, long

term care and acute care personnel, hospice and home health staff.

. Appointed as liaison between key product manager and Inside Sales

team. Developed program for IS to generate new business for existing

line. Established program parameters, sample budget/pricing, set up

team training, developed call guides and regulatory approved letters,


. Established major alliances with key local distributors to market


Avery Sales Associates, Principal

2001 to 2002

Co-founded this startup BPO company, generating B2B sales.

. Led internal development program to recruit, train and manage staff of


. Established marketing plan, mission statement and sales/marketing

strategic team.

Lucent Technologies, Senior Tele-Business Rep, Virtual

1997 to 2001

A high-tech telecommunications company.

. Generated over 200 qualified leads, resulting in over $1million in

sales in new and existing client base.

. Strategically worked with 15 account managers, prospecting, qualifying

leads, and inside sales/territory management. Achieved over 100% of

quota for sales/lead generation in every quarter.

Unisys Corporation, Senior Partnered Marketing Representative

1993 to 1997

Consulting - Systems Integration - Outsourcing - Infrastructure Server


. Strategically worked with 8-16 field reps, prospecting,

generating/qualifying leads. Achieved Presidents Club status for over

achievement of sales quota.

. Appointed as team lead to lead a team of 10 outsourcing and contract


Johnson Controls, Customer Service Representative

1990 to 1993

HVAC Environmental Control - Building efficiency - Energy Efficiency -


. Spearheaded customer user group meetings and created customer

reference manual.

. Appointed as Regional liaison to represent 12 customer service

representatives regionwide.

Honeywell, Inc, Outside Sales, Education Specialist

1987 to 1989

Building Automation - Energy Management systems - HVAC preventative


. Presented service offerings to multi levels within education market.

Attended and coordinated tradeshows and worked booth extensively.

Promoted to Education Market specialist from Generalist.

Education and leadership roles

Master's degree - Management- anticipated graduation, June 2011, Nazareth

College, Rochester, NY

Bachelor's degree -Marketing Management, SUNY Geneseo, Geneseo NY

American Marketing Association - President of local chapter in Rochester,

NY 1997-1998

Toastmasters, International - President of local chapter in Syracuse, NY


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