James Morris
**** ****** ****, **. ********, IL *0056-4568 . 847-***-**** . e-mail:
(abmruj@r.postjobfree.com)
Profile
Results producing Senior Customer Service Manager with an extensive 20+
year career in the Publishing industry. Ability to demonstrate year-over-
year improvements in quality, cost and delivery functions.
Vision: Skilled leader in developing strategic direction in a
changing environment, achieving competitive advantage and
increased profitability.
Operations: Proven ability to re-engineer processes that sharply improve
productivity and bottom line results.
Leadership: Exceptional track record of leading and mentoring teams and
individuals in a competitive market to effectively serve the
needs of the company, customers and market.
Professional Experience
PDI Global, Inc. (Publishing company specializing in print and electronic
publications) 1995 - 2010
Chicago, IL
Director of Client Service and Production
. Managed four internal business units with direct oversight of fifteen
employees.
. Managed over thirty newsletter programs and numerous financial guides.
. Overhauled internal print shop with related supply ordering and purchases
to achieve over $80,000 in annual savings.
. Updated all marketing materials and transferred printing in-house,
resulting in savings in excess of $25,000 per year.
. Oversaw relationships with print vendors and negotiated fees that
achieved maximum price concessions.
. Assumed management of e-newsletter initiative, helping sales rise from 2%
to 20% of company revenues.
. Client Relationship Manager for key clients overseeing all facets of the
account including production and contract renewals.
. Reviewed all materials prior to shipping and attended off-site press
checks for key products or campaigns.
. Represented firm at national niche conferences, promoted company brand
and generated multiple sales leads.
. Responsible for North East sales territories generating sales of over
$300,000 annually.
G & G Printers (Commercial printing company specializing in association
printing) 1986 -1995
Northbrook, IL
Partner
. Collaborated with President to develop targeted marketing campaigns.
. Attended association conferences and functions to promote company brand
and generate sales.
. Generated over $400,000 in sales.
Bradley Printing 1979 - 1986
Des Plaines, IL
Sales Director
. Responsible for developing and retaining business for premier sheet fed
and web printer.
. Annual sales of over $600,000.
James Morris
1705 Willow Lane, Mt. Prospect, IL 60056-4568 . 847-***-**** . e-mail:
abmruj@r.postjobfree.com
Education
Triton College
River Grove, Illinois
Printing Industries of Illinois
Chicago, Illinois
Workshops
Interviewing Skills & Policies
Team Building
Excel
Outside Activities
. Former President of the Illinois Association of Young Printing
Executives.
. Member of the national organization Sales With a Purpose.
. Active participant in annual charity events.