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Sales Customer Service

Mount Prospect, Illinois, 60056, United States
May 24, 2010

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James Morris

**** ****** ****, **. ********, IL *0056-4568 . (847) ***-**** . e-mail:



Results producing Senior Customer Service Manager with an extensive 20+

year career in the Publishing industry. Ability to demonstrate year-over-

year improvements in quality, cost and delivery functions.

Vision: Skilled leader in developing strategic direction in a

changing environment, achieving competitive advantage and

increased profitability.

Operations: Proven ability to re-engineer processes that sharply improve

productivity and bottom line results.

Leadership: Exceptional track record of leading and mentoring teams and

individuals in a competitive market to effectively serve the

needs of the company, customers and market.

Professional Experience

PDI Global, Inc. (Publishing company specializing in print and electronic

publications) 1995 - 2010

Chicago, IL

Director of Client Service and Production

. Managed four internal business units with direct oversight of fifteen


. Managed over thirty newsletter programs and numerous financial guides.

. Overhauled internal print shop with related supply ordering and purchases

to achieve over $80,000 in annual savings.

. Updated all marketing materials and transferred printing in-house,

resulting in savings in excess of $25,000 per year.

. Oversaw relationships with print vendors and negotiated fees that

achieved maximum price concessions.

. Assumed management of e-newsletter initiative, helping sales rise from 2%

to 20% of company revenues.

. Client Relationship Manager for key clients overseeing all facets of the

account including production and contract renewals.

. Reviewed all materials prior to shipping and attended off-site press

checks for key products or campaigns.

. Represented firm at national niche conferences, promoted company brand

and generated multiple sales leads.

. Responsible for North East sales territories generating sales of over

$300,000 annually.

G & G Printers (Commercial printing company specializing in association

printing) 1986 -1995

Northbrook, IL


. Collaborated with President to develop targeted marketing campaigns.

. Attended association conferences and functions to promote company brand

and generate sales.

. Generated over $400,000 in sales.

Bradley Printing 1979 - 1986

Des Plaines, IL

Sales Director

. Responsible for developing and retaining business for premier sheet fed

and web printer.

. Annual sales of over $600,000.

James Morris

1705 Willow Lane, Mt. Prospect, IL 60056-4568 . (847) ***-**** . e-mail:


Triton College

River Grove, Illinois

Printing Industries of Illinois

Chicago, Illinois


Interviewing Skills & Policies

Team Building


Outside Activities

. Former President of the Illinois Association of Young Printing


. Member of the national organization Sales With a Purpose.

. Active participant in annual charity events.

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