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Customer Service Manager

Bensalem, Pennsylvania, 19020, United States
May 24, 2010

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**** ******** ***** ********, ** 19020

(267) ***-**** Cell


Materials Requirement Planning/Product Development/Launch/Brand Management

. Tactical leadership roles teaming with complex department networks in new

product development roles including communication with Brand Management

to provide timely and accurate information and data to all

internal/external departments

. Successes include developing Master Schedule capabilities by reconciling

sales and market forecasts with customer service objectives

. Managed key activities arising from source plans and opportunity analysis

. Drove supply chain operations, including purchasing and procurement to

expedite methods that ensured key performance indicators were obtained

. Secured 100% on time delivery from diverse domestic and international

suppliers while exceeding corporate inventory management objectives and

reducing excess inventory by 43%

. Demonstrated additional strategic operations planning as a key team

leader in Lean transformation process and facilitator for multiple Kaizen

Process Improvement teams that resulted in a 71% increase in productivity

. Directed inbound and outbound flow of international finished goods and

consistently met Global Service Levels by 95% or higher


Strategic Planning Strategy/Policy/Procedure Planning

Production Forecasting

Operations Planning Product Development/Launch Team


Purchasing/Procurement Planning/Forecasting Analysis Lean


Project Management Inventory Control/Management

Demand Planning

Capacity Planning Customer Service Management

Process Improvement


MEDIMMUNE, LLC Philadelphia, PA

2008 to 2009

Pharmaceutical Company (division of AstraZeneca) manufacturing vaccines

with revenues of $500M

Site Planning Manager

> Managed all inventory - components and finished good and created BOM and

Recipes for finished good of Flumist vaccine interfacing with Finance to

control spending via process orders and material order management.

Recently inventory dollars increased from $1M to $5M.

Selected Achievements

. Maintained effective supplier relations to manage raw material

requirements among all 3 major manufacturing plants and leaded efforts

during increased material management required to control 7 million

doses per year to 40+ million doses per year

. Assisted Corporate Sourcing in establishing and negotiating contracts

with key suppliers

. Incorporated SAP as inventory management tool to control component

inventory and increased supply/demand requirements (previously managed

through excel files)

. Active participant in FDA inspection at PA site


2007 to 2008

Manufacturer of packaged dry food with sales exceeding $50M

Operations Planning Manager

In this role, stabilized erratic production patterns by level loading

customer requirements (maintaining a service level of 97% OTD) and

reducing unnecessary finished goods inventory by 102%

Selected Achievements

. Developed and maintained the composition and execution of the weekly

manufacturing and production schedule and produced master scheduling

techniques that maintained services levels above 97%

. Led a team in an ERP initiative and implementation

. Maintained direct customer interface for proprietary blended products



Major producer of packaged cosmetic products with revenues exceeding $5B

Senior Planning Analyst Manager

> Managed major Holiday gift program for the Prescriptive Brand including

Domestic, Canadian and International requirements. That represented 30%

of annual sales volume for the brand and a test pilot program for new

packaging ventures in manufacturing. Developed an Excel tool to manage

raw materials by product and vendor and resulting in 100% OTD for 150K

units within an 8 week execution timeline

Selected Achievements

. Developed an Access database/reporting tool to streamline the process

of producing the Aramis Brand Holiday program and a total of 1.3M

units were delivered Globally within a 3 month period

. Evaluated all inventory both active and inactive on a bi-monthly basis

to reduce excess and obsolete inventory by 25%. Communicated with

brand operations and authorized changes in plans to eliminate unused

inventory finally producing savings of $12.2M

Global Distribution Supervisor

> Developed the program and maintained close communications with

International Customer Service to ensure proper handling of global

distribution priorities and consistently met International Customer

Service levels at 95% or higher

Selected Achievements

. Supervised and motivated a staff of 10 employees and controlled daily

labor allocation to meet departmental requirements and ensure

production efficiency.

. Reduced the total cost per carton from $1.40/carton to $.97/ carton, a

savings of 33% far exceeding projected savings

Production Supervisor

> To increase operating efficiencies above the 80% average rate per day,

interviewed and hired skilled personnel and mentored/trained them to

improve overall performance. Also led many team initiatives to improve

production processes and eliminate unnecessary steps. Productivity

improved to a consistent level of 98%+ and turnover significantly reduced

Selected Achievements

. Managed overall performance of a full-time staff of 50+ employees in

manufacturing production environment

. Ensured all quality standards were maintained at an optimal level

throughout production process



Philadelphia, PA

Bachelor of Science, Business Management


SAP (ERP based System)

Workbench (Oracle based Planning System) Elemco (Oracle based

Production System)

Product Definition System (PDS-Oracle based) SupplierNet

(Supplier/Planner Interface via Internet)

Material Requirement Planning System (MRP) Distribution Requirements

Planning System (DRP)

Global Product Supplies System (GPS-supplier costing system)

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