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Customer Service Quality Assurance

Council Bluffs, Iowa, 51503, United States
May 24, 2010

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Maureen S. Gadbois

*** ***** ******* ** ******* Bluffs, IA 51503 402 *** ****

Business Administration

Detail oriented business administration professional with proven managerial skills. Facilitates daily operations

and supports relationships with vendors, customers and stakeholders.

Professional Qualifications

Administration Resource Allocation Budget Analysis

Customer Service Process Improvement Payroll

Team Management Consulting Project Management

Sales Inventory Control Staff Training & Mentoring

Quality Assurance Relationship Management Reporting

Compliance Marketing Presentations

Merchandising Labor Negotiations Vendor Relationships

Microsoft Office Excel PowerPoint


United States Postal Service Treynor, IA 1998 to Present


Spearheaded project for new routes, increasing deliveries by 25%

Implemented new processes for neighboring offices, saving 30 man hours per week

Expedited streamlined daily delivery by 2+ hours

Boosted revenue by 13% in 2009

Achieved Mystery Shopper Award for achievement of 100% compliancy in three offices, 1999 2000

Trained staff on successful retail selling methods

Stuart Entertainment – Bingo King Council Bluffs, IA 1993 to 1998

Sales Representative

Managed existing customer base and captured new business

Promoted products at Trade Shows, improving performance by $5 10K

Senior sales person and internal mentor

Demonstrated conflict resolution and exceptional customer service


Associate of Science Business Administration (In Progress Online)

Ashford University, Clinton, IA.

Professional Affiliations

National Association of United States Postmasters (NAPUS)

Co Chair District Director (2003 2005)

District Director (2005 2007)

Iowa State Convention – Sergeant of Arms (2006)

Iowa State Convention – Luncheon Speaker (2006)

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