KAREN L. MOSS
abmrty@r.postjobfree.com
OBJECTIVE: Senior management role in a technology company or management
consultant role in change management. High-growth and turn-around
environments that require creative thinking and problem solving are
desirable.
OVERVIEW
. Proven track record of building organizational infrastructures
(including accountability, measurement and feedback systems) to
support and sustain short and long term growth and respond to changing
market conditions.
. Senior professional services and marketing executive with experience
across a range of firms from start-up to blue-chip, specializing in
sales/marketing and financial software and services.
. Extensive global experience lived in London, worked in Western Europe,
supported Asia Pacific, Central and South America.
. Proven P&L success driving all consulting and services efforts with
increased revenue and margins.
RESUME OF PROFESSIONAL EXPERIENCE
Museum of Fine Arts, Present
Boston, MA
Contractor, Access to Arts Program
Developing, organizing materials to train and support program docents
providing museum tours for people with disabilities. Implementing
distribution channels, feedback mechanisms, and training packets.
MGL/Iris Financial Solutions (acq'd 12/07), 2007-2009
London, San Francisco, New York, Tokyo, Delhi
Vice President, Professional Services
MGL delivers solutions to leading Fortune 500 companies in the areas of
financial services, healthcare, media and entertainment, manufacturing, and
telecommunications. MGL is a publicly traded, IP and domain-led technology
services and solutions company with yearly revenues totaling $250 million,
4000 employees, and locations in the world's largest centers of technology
and commerce. Iris was a global financial services software firm,
delivering trading solutions and consulting to the world's top banks and
asset managers.
. Managed/mentored 50 Iris personnel including consultants, support
analysts, developers, and quality assurance analysts located in London
- including two weeks/month in London managing that office, San
Francisco, New York, and Tokyo.
. P&L responsibility for $12 million revenue; achieved revenue goal for
2007.
. Restructured runaway projects bringing them to closure in 2007
positioning Iris for acquisition.
. Improved customer relationships resulting in extended contracts and
add-on business.
. Reduced operational overhead by 30%, through resizing of staff,
inclusion of QA phase improving delivery timeframes while lowering
project overruns, and geographically centralizing development
improving group collaboration, productivity and communication.
. Interacted with off-shore development staff.
. Participated in planning MGL creation of finance vertical.
. Sale finalized in 12/07. Iris closed March 2009 due to MGL financial
shortfalls.
Lewtan Technologies, 2002 - 2006
Waltham, MA
Vice President, Professional Services
Lewtan is a provider of workflow solutions to the global asset
securitization industry with yearly revenues totaling $22 million, 100
employees, and a client base of 275+ institutions.
. Operations responsibility for 50 staff including consulting, project
management, customer support, product management and service bureau.
Utilized/managed off shore resources.
. Staff growth 96% and revenue growth 300% in 4 years. P&L
responsibility for $10.8 million in implementation, consulting, and
maintenance revenues.
. Built out client services group freeing up consultants for billable
work. Restructured consulting group increasing billability by 20%.
. Created first project management function; improved project completion
timeframes by 15% with implementation methodology.
. Assigned development/quality assurance responsibility for 2 of 4
company products: ABS and Discloser to meet client deliveries and grow
the revenue stream.
. ABS revenue growth 2002 - 2006 up 92% ($3.75m to $7.19m); 30%-40% year
on year growth; increased billable utilization from <50% to a standard
75% frequently spiking to 85%+.
. ABS Discloser revenue growth 2005 - 2006 up 257% ($980K to $3.6m);
halved implementations to 6-8 weeks supporting $1+M in add-on sales in
'05.
. Reduced operational overhead by growing billable heads by 74% (32 out
of 43); billings average was $22.3k/head/month; margins ABS: 57.4%,
Discloser: 56% for '06.
. Member of executive team; attended and presented at all Board
meetings.
. Assigned 6 month responsibility for data business to recommend forward
plan. Recommendations accepted and acted upon including hiring of VP
to run high-potential business unit.
. Personally managed company's largest client at the executive level
increasing revenues 400% from $900K in 2002 to $4.5m in 2006.
Negotiated Global Agreement in 2004 and 5 year extension in 2006.
DST International- North America, 2000-2001
Boston, MA, London, UK
Vice President - Sales, Marketing and Services, 04/2000-10/2001
US headquarters for this $120 million provider of front-to-back office
investment, trading, and performance software products and services to the
buy side global investment community. Wholly owned subsidiary of DST
Systems, Inc.
. Started as VP of Professional Services, promoted to VP Marketing and
Services then to VP Sales, Marketing and Services based on performance
and experience.
. P&L responsibility for $12 million in sales/services revenues. Led
team of 35 in the daily operations for marketing, sales, consulting,
and services.
. Rebuilt sales team management and staff, created new sales process,
and established pipeline of $6.8 million within 4 months.
. Created US marketing communications function including advertising,
event planning, direct marketing; increasing lead generation by 46%.
. Created internal application training offering generating start-up
revenues of $50,000 in 5 months
. Generated $1 million+ revenues from existing customers. Only revenue
generating department in 2000.
. Maintained 60%+ utilization rate of billable consulting staff during
major staffing/retraining due to heavy staff attrition.
Thomson Financial Services, 1995-2000
Boston, MA
Director, Professional Services, Paragon Group
Thomson Financial's Investment Software Group was a leader in the global
financial software arena, counting more than 500 of the world's largest
global banks and asset managers among its clients. Paragon Group was a
start-up business unit offering fixed income portfolio management
accounting and regulatory reporting software.
. Managed 18 person services group providing consulting, project/account
management, product support, and training. Managed operations for
product group of 50 persons in the areas of finance, contracts, and
administration.
. Created implementation methodology and services with new revenues of
$400,000+ in one year.
. Implemented metrics system, created an organization-wide problem
escalation process improving customer response time by 42% and
established a customized call tracking system. Achieved highest in the
industry level of customer satisfaction (survey included competitor
customers).
. Grew organization to support expanding customer-base, 233% growth from
24 to 80 customers resulting in large number of reference accounts
verified by sales activity.
. Success of Paragon group led Thomson University to tap me to lead Best
Practices, company-wide seminar in Client Services sponsored by
Thomson University.
D&B Sales Technologies, Inc/SNAP Software, Inc., 1990-1995
Manchester, NH, London, UK
Director, European Marketing
European Marketing Director (London-based) for this D&B subsidiary
providing Windows-based sales force automation and marketing management
software to business markets worldwide.
. Rolled out SNAP product in Western Europe and created SNAP Lite for
European market. including collaterals, lead generation, marketing
communications, and sales support.
. Generated sales in new license and service revenues of over $1 million
in 1993, $2 million in 1994.
Prior positions: consulting (domestic and international), product
marketing, and product management.
EDUCATION, CERTIFICATIONS, VOLUNTEER
University of Massachusetts, B.A. East Asian History and Asian Studies,
Amherst, MA
The Newfield Network, Certification in Coaching for Professional & Personal
Mastery
Coaching for Leadership & Teamwork Program, Babson College
Boston Museum of Fine Arts: Access to Art Program, tour guide for people
with disabilities
Lowell Community Teamwork, Inc., free Tax Preparation Service