James F. Savage
* ***** ***** *****, *** Jersey *7712 -732-***-****
abmrth@r.postjobfree.com
QUALIFICATIONS SUMMARY
Develop innovative solutions to complex issues and problems through root
cause analysis.
Divergent thinker; strong brainstorming skills.
Adept in leading cross-functional, tactical and detail-oriented projects to
achieve business and technical goals.
Extensive knowledge, experience and a verifiable record of success in
technical leadership roles encompassing full life-cycle development,
managing a large client base, system integration including systems and
network administration and product management.
Strong written and oral communication skills. Clear and articulate speaker;
concise and effective writer. Quickly establish and maintain effective
rapport with individuals of diverse backgrounds.
Proven history of delivering exceptional and professional service.
EXPERIENCE HIGHLIGHTS
Freehold Radiology and MR Associates Freehold, NJ
Manager of Information Technology 12/09 - Present
Oversee the entire network infrastructure for the medical practice
Conduct site survey to determine requirements to satisfy the daily needs of
the practice, prepare for future initiatives and expansion possibilities.
Manage contractors and budgets
PACS system administration
Liberty Tax Corporation of NJ
IT Manager-Network Engineer and Office Support 3/09 - 12/09
Conducted site review, setup and installation of IT infrastructure for
Central New Jersey franchise offices
On site and on call field support for territory offices
Responsible for the backup of office servers and tax data
New Jersey Resources - Wall, NJ -
Supervisor of Operations 3/08 - 3/09
Project Manager responsible for the acquisition, development and
implementation of software used for the forecasting of customer demand,
supply growth and calculation for customer base rates
Development of Microsoft SharePoint system for centralized document
retention, form automation and policy and procedure management to meet NJ
Board of Public Utilities standards
Responsible for the analysis and organization of departmental data models
NYCE Payment Systems - Secaucus, NJ (Contract Position)
Project Manager: Balance Transfer Systems
Coordinate the implementation of web based mortgage service and balance
transfer products and services for new clients
Identify project requirements, specific client needs and expectations,
collection of data, and act as the liaison on behalf of the company
Collaborate with account managers, sales department and development team to
determine project scope
Determine time lines for product roll out and ensure milestones are met
Identify potential product implementation problems and take steps to
remediate
SNL Financial. - Charlottesville, VA
Client Service and Project Manager: Investor Relations 5/05 - 8/07
Managed 6 client service representatives servicing 400+ clients
Designated Subject Matter Expert overseeing the project plans for product
and content enhancements of web based Investor Relations product
Assist in the development of Client Services Operations budget. Identify
and plan manpower levels in accordance with business requirements, budget
control objectives and business plan.
Interact with Sales, Marketing, Customer Service, Information Technology
and Product and Project Management to respond to client concerns and issues
Create product and content specifications for each product release and
enhancement
Personally handled all newly signed client projects
Oversaw a 30% growth in client base over 12 months
Created a team environment for effectively managing project status in a
matrixed organization including timelines, risk assessment, resource
allocation, scope, and definition
Developed training program for client service representatives
Centrastate Medical Center -
Manager of Help Desk, Network and Operations 4/01 - 6/05
Managed the day to day operations of a service desk providing support for
1000 node healthcare center and successfully led a team of 10 functional
and technical professionals
Responsible for all troubleshooting, system upgrades/installations,
rollouts and to expedite the resolution of help desk call
Oversaw the inventory and purchasing of all technology needs as well as
prepare for future initiatives
Exceeded in delivery of exceptional support to all system users
Implemented a remote management and inventory system, managed the
replacement and installation of all desktops, automated all PC and server
building process'
Managed multiple projects simultaneously including site development, system
roll outs and product enhancement
TECHNICAL EXPERTISE: In addition to my professional experience, I have had
the opportunity to work hands on with many IT related products.
Below is a list of some of the products that I have directly worked with
and supported:
CompTia 2009 Network+ Certified
Installation and support of all Microsoft Office Suites, Operating Systems,
Windows Server 2000/2003/2008, Active Directory, Microsoft CRM, Microsoft
Virtual Desktop and Server, VM Ware, Blade Center, Citrix client support,
Mobile/Wireless Technologies, Blackberry Server Support, Ghost Enterprise
Server, Intuit Track-It, Ventyx Sendout, McKesson PACS, extensive hardware
installation, maintenance repair, and support many niche or user specific
products.