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Sales Customer Service

Location:
Elkton, Maryland, 21921, United States
Posted:
May 24, 2010

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***** **********

*** *** ******** ****

Elkton, MD 21921

(443) ***-****

***************@*****.***

Professional Experience

Account Executive, Auto-Chlor Systems, 10/07 to present

. Top producer for the company earning the 2009 President's Club

Award for surpassing sales goals.

. Managed a territory to include parts of Maryland, Delaware,

Pennsylvania, and New Jersey. Developed and utilized a territory

zip code system to more efficiently manage sales time.

. Proactive in utilizing correspondence, e-mail blasts and networking

groups, along with daily phone time allotments to fill the future

pipeline of sales.

. Strong relationship building skills post sales follow up to obtain

referrals.

. Supervised the installation and set up of commercial dish machine

systems. Advised and assisted outside contractors of technical

requirements.

Outside Sales Representative, Unifirst Corporation, 11/05 to 10/07

. Generated leads by cold calling local businesses, profiling

clients, and effectively presenting, and marketing products.

. Successful in winning government contracts from conception to end

delivery.

. Provided sales support, conducted sales presentations and product

samplings, and negotiated pricing and product availability.

. Generated over $100,000 in yearly revenue. Winner of multiple in

house awards for top sales.

. Trained and coached newly hired employees during sales calls in

accordance with company policies.

Route Sales and Service Representative, Nixon Uniform Service, 08/03 to

11/05

. Responsible for sales, service, startup, ordering and sampling of

textiles and companion products to business and medical accounts

within a defined territory.

. #1 in customer satisfaction as rated by account surveys.

. Top ten in adding sales to existing accounts in 2004 & 2005.

Account Manager, Rent a Center, 01/03 to 08/03

. Assigned and responsible for servicing, collections, and completing

contracts for over 350 accounts.

. Generated new business by soliciting referrals and telemarketing.

. Resolved customer service calls.

Patrolman First Class, City of Havre de Grace, 10/01 to 01/03

. Completed State of Maryland Police Officer certification course.

. Participated in and completed a variety of in-service training

programs.

. Duties included patrolling, report writing, conflict resolution,

and accident and criminal investigation.

Police Officer II, Town of Farmville, VA, 05/98 to 10/01

. Community Resource Officer - Experienced researching and preparing

classes and scheduling guests and materials for the Neighborhood

Watch program.

. Certified and experienced as an instructor for the Central VA

Criminal Justice Academy.

. Completed advanced traffic accident investigations.

***** **********

367 Old Chestnut Road

Elkton, MD 21921

(443) ***-****

***************@*****.***

United States Navy, Cryptologic Technician (E-5), 05/93 to 05/97

. Experienced in computer applications including data collection and

computation, record keeping and network systems operations. Managed

and trained personnel in this area of operations.

. Technical Publication Librarian - Experienced in records and

information management.

. Auxiliary Security Force Coordinator - Liaison between department

security force personnel and U.S. Marine Corps commanders to

include scheduling and training requirements.

Education

. BA, Sociology, Richard Stockton College, Pomona, NJ 1992

. AS, Criminal Justice, Ocean County College, Toms River, NJ 1990

. Petty Officer Indoctrination and Leadership, USN, 1995

. Hazardous Materials Awareness, NFPA 472-92, 1998

. General Instructor Course, Central VA Criminal Justice Academy,

1999

. 40 hour sales training, Unifirst 2005

. Hazardous Materials Safety 2009



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