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Project Manager Customer Service

Orange Park, Florida, 32073, United States
May 24, 2010

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**** ***** ***** . ****** ****, Florida 32073 . (904) ***-**** .


Professional with customer service, residential building, grant research,

land development, and design experience. Possessing dynamic communication,

team leadership and organizational skills. Accomplished Project Manager

with the ability to create relationships, adapt to new situations and

produce positive results.



. AutoCAD (Autodesk)

. Permitting

. Scheduling

. MS Office

Customer Service

LPS Customer Systems

. Drafting



Operations Specialist Lender Processing Services June 2009-present

Foreclosure Stop/Holds and Sales Reporting Department

Monitor and manage senior lien activity on referred files.

Interact with a nationwide attorney network regarding senior lien

foreclosure activity, including but not limited to: senior sale dates,

senior milestone dates, defense referrals, and audits.

Manage all activities via Process Management. and Client Systems (MSP)

Engineer H&T Consultants, Inc. Feb 2007-Mar 2008

Project Manager for Commercial and Residential Developments for

clients such as Bank of America, Walgreens and Seminole Indians

Provided clients with services including but not limited to: planning,

design, site and building permitting, construction administration and

plan approval processes within various jurisdictions.

Designed project plan sets which included: Master Storm Water and

Drainage System Design, Site Geometry, Grading and Paving Design,

Utility layout as well as Parking Analysis and Design.

Community Service Coordinator Mercedes Homes Jan 2006-Jul


. Provided outstanding service and continued the relationship with the

homeowner during and after the closing process.

. Conducted Quality Assurance checks on interior and exterior of homes

to assess the condition of materials and workmanship to company and

homeowner standards.

. Educated homeowners on quality features by conducting demonstrations

of mechanical items in home, maintenance and warranty.

. Assessed warranty concerns in home, scheduled the respective service

trade and supervised maintenance teams.

. Consistently scored top ratings on homeowners surveys.

Transportation Engineering Researcher Florida A&M University Feb

2005-Jan 2006

. Developed and tested interventions to improve highway safety among

teens and young adults.

. Lead research team to improve to implementation of airports, traffic,

transit, and safety restraints.

. Coordinated data analysis and cost controls with engineering teams.

. Diligently managed research efforts by coordinating project

documentation and progress reports.

. Developed technical reports for prompt and accurate reporting of


Previous experience includes a Civil Engineering Internship as an

environmental field analyst with the United States Department of

Agriculture in Auburn, Alabama; Summer 2003.

Worked with the Forestry Division of the U.S. Department of Agriculture in

Alabama, Florida and Georgia. Developed field analysis tools for use in

environmental studies in several state forests. Collected soil and field

data for further analysis. Performed distance measurements of soil sediment

and analysis of road drainage patterns.


BS, Civil Engineering Technology Florida A&M University Tallahassee,



Member of ASCE (American Society of Civil Engineers), Vice-President of

FAMU chapter in 2004

Member of NSBE (National Society of Black Engineers)


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