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Sales Customer Service

Location:
Euclid, Ohio, 44132, United States
Posted:
May 24, 2010

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******** A. MC DANIELS

***** ********* ****. #****, ******, Ohio 44132

(216) ***-**** (H) . (216) ***-**** (C)

**********@*******.***

SUMMARY

Procurement professional with experience in several sectors including:

wholesale, distribution and retail. Proven ability to maintain correct

inventory levels while applying cost-saving skills. Gained respect of co-

workers and field representatives in creating a customer service and

problem-solving oriented environment. Streamlined processes for better

effienciency. Sourced new items and cultivated strong professional

relationships with vendors.

EXPERIENCE

THINGS REMEMBERED, INC. Highland Heights, Ohio

2006-2009

$300 million national retailer of personalized gifts (glassware, sterling

silver, jewelry) direct to consumers.

Merchandise Allocator- Men's Gifts and Accessories, Drinkware Department-

Reporting to Director of Merchandising and Allocation, responsible for

correct distribution of 200 different items totaling 33% of company sales

to over 600 stores.

. Managed correct stock levels of assigned key items by maintaining

parameters in auto replenishment system resulting in 98% or better

stock levels.

. Provided market research analysis of special test and key items to

management and field resulting in a more secured process.

. Reorganized new product shipments from warehouse. This involved

shipping multiple like items at once, thus reducing in-store display

completion by 2 days.

. Solved product quality/delivery issues with merchandising team to

assess solution to keep stores stocked with key or like items.

. Designed tracking system of consumer-involved product testing helping

create a better flow with the Marketing and Allocation departments.

CLARK PRODUCTS, INC. Chicago, Illinois 2005-2006

$320 million distributor of foodservice, chemicals and janitorial/sanitary

products marketed to restaurants, movie theatres and buying groups.

Division Buyer-Cleveland, Ohio Division-Reporting to the Division

President, supervised Assistant Buyer and responsible for day-to-day

purchasing procedures while maintaining appropriate stock levels of 500

items generating $6 million in sales on an annual basis.

. Developed notification system to sales force, other Clark divisions

and vendors to reduce deadstock level by 54% in a 1-year period.

. Condensed product lines and purchasing procedures resulting in

$700,000 savings.

. Participated in Corporate purchasing programs and conferences

promoting good relationships with vendors and other Clark divisions.

. Negotiated regular and bid pricing with vendors reducing accounts

payable discrepancies by 80%.

. Developed and implemented weekly vendor classes for office staff

resulting in higher employee morale and customer satisfaction.

. Sourced new products for sales force and determined profit loads

increasing new business by 20%.

THE TRANZONIC COMPANIES-Highland Heights, Ohio 1996-

2005

Divisions: CCP INDUSTRIES INC., HOSPITAL SPECIALTY COMPANY, TRANZONIC

RETAIL

$220 million distributor and manufacturer of consumable branded and private

label products including safety, wiping, personal care and janitorial

products marketed to small and medium businesses and large retail

customers. Promoted two times.

Senior Buyer, Tranzonic Retail- Reporting to the Director of Materials,

responsible for maintaining appropriate stock levels of 100 domestic and

import products in two independent distribution centers generating $30

million in sales on an annual basis.

. Issued and expedited purchase orders totaling $12 million annually.

. Prioritized receipts from Asia and Middle East totaling $10 million in

purchases annually.

. Organized Excel spreadsheet tracking system of import containers

providing up-to-date receipt information feeding production in two

distribution centers reducing research time by 80%.

. Executed replenishment transfers between distribution centers to

ensure high level of customer order fulfillment.

. Supervised two Buyer/Planners and effectively managed an

underperforming employee reversing the performance trend turning them

into an asset to the organization.

Senior Inventory Control Manager, CCP Industries-Reporting to the Vice-

President of Purchasing, responsible for maintaining appropriate stock

levels of 200 stock products in two independent distribution centers.

. Contributed to Marketing Committee with primary role of being the

liaison between Purchasing and Marketing departments in new product

introduction and pricing set-up increasing the timeliness and clarity

of process greatly.

. Organized price book change procedures eliminating errors by 70%.

. Purchased components for infection control line generating $150,000.00

in annual sales.

Inventory Control Manager, CCP Industries-Reporting to the Vice-President

of Purchasing, responsible for maintaining appropriate stock levels of 100

stock products in two independent distribution centers.

. Recorded expected receipt dates on daily backorder report for

Cleveland, Ohio and Reno, Nevada warehouses increasing customer

service response by 40%.

. Executed inner-company transfers of goods to Canadian warehouse

maintaining stock levels at 95%.

. Assisted Vice-President of Purchasing in setting Area Manager costing

for stock items helping to establish proper profit margins.

SKILLS

JDA, AS400, Microstrategy (data extraction software), Excel, Word, and

Microsoft Outlook.

EDUCATION

Bachelor of Business Administration, Operations Management and Statistics

Cleveland State University, Cleveland, Ohio. Self-funded while working

full-time.

Associate of Applied Business Degree in Management

Lakeland Community College, Mentor, Ohio Self-funded while working full-

time



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