***** ******* ******* #***

Fremont, CA ***** Phone: 808-***-****

E-mail: abmrsx@r.postjobfree.com Steven P. Trieu

Objective:

To secure a full time E.H.R. Analyst/Trainer position

that will encourage professional fulfillment, inspire

personal growth, and invoke an atmosphere of

creativity whilst employing full use of my faculties.

Professional Camino Medical Group -PAMF Mountain View, CA

experience: May '08 - Present

E.H.R. Clinical Analyst /Trainer - Operations

Lead analyst for Orthopedic, Podiatry, Physiatry,

Neuro Surgery, and Allergy department.

Demonstrate leadership skills during Go-live period

as lead analyst, handling workflow questions,

conducting lunch and learn meetings, as informing

support staff of current workflows changes

Gather information from existing documentation and

from subject matter experts (SME) to develop

departmental workflows

Ability to translate business requirements into

technical design and maintain comprehensive technical

documentation.

Ability to identify system constraints or gaps in

business requirements and effectively communicate

issues/risks to the project manager in a timely

manner

Use operational and functional systems knowledge to

develop business requirements, recommend changes to

business process design and workflows

Strong written and verbal communications skills

demonstrated while facilitating departments meeting

for workflow design, lunch and learn meeting, and

leadership update meetings

Provides on-site user support during implementations

Handle multiple assignments simultaneously

Participated in an workflow development team to

create and document multiple workflows using

Microsoft Visio

Participated in error log management

Tested test scripts for workflows developed to assure

accuracy

Reviewed and tested converted historical data from

legacy EHR system (PCS) to Epic with over 10 years of

data

Palo Alto Medical Foundation Palo

Alto, CA Nov '06 - May '08

Administrative Coordinator - IT Department

Provide support for the CIO of PAMF, IT Directors,

and IT Managers

Occasionally provide special projects support for

other members of the Information Technology staff;

seek guidance on priorities from Director as

appropriate

Maintain organization charts & phone lists, constant

updates to org chart & phone list

Palo Alto Medical Foundation Palo Alto, CA

June '05 - Nov '06

Patient Service Representative III - Float

Responsible for coordinating contact between the

patient and the nurse and/or physicians.

Responsibilities include scheduling appointments

within the guidelines of advance access; recognizing

the nature of the patients request and determining

appropriate actions per department policy; heavy

typing; heavy phone calls; taking messages; greeting

and checking in procedures.

Queens Medical Center Honolulu, HI

Aug '03 - May '05

Patients Service Representative II - Admission

Receive and interview patients or responsible

guarantors to obtain complete demographic and

financial information to establish sponsorship to

ensure optimal reimbursement to the medical center.

Reviews and verifies insurance coverage on all

admissions and registrations to ensure patients meet

criteria for accepted financial procedures following

established policies and procedures of the Medical

Center.

Operated office equipments such as computers,

copiers, facsimiles, telephone, typewriter, pneumatic

tube system, credit card swipe, etc.

Work pace varies and is frequently stressful due to

census, patient account types and time frames.

Subjected to noise and/or vibration within the

patient care areas.

Education:

Epic System Corporations Madison,

Wisconsin May 2008

Epic Ambulatory Fundamentals Course - Proficient

Regional Occupational Program San Mateo,

California Jan 2007 Certified, Insurance

Billing and Coding - Medical Terminology, CPT &

ICD-9 Coding

Kapi'olani Community College Honolulu,

Hawaii July 2004

Associates in Science, Information Technology

Kapi'olani Community College Honolulu,

Hawaii May 2002

Associates in Art, Liberal Arts

Courses taken included:

Internet/Web Development Networking

& Security

Java Applications Programming COBOL

Programming

Visual Basic Programming BUS PC

maintenance/support/OS

Internet Communications Small

Bus Windows Server Admin

Familiar Skills,

Tools, and Languages: HTML, DHTML, XML, CSS, Java, COBOL, Visual

Environments: Basic

Database: MS-Access

Operating Systems: Windows '95/'98/'00/XP, UNIX,

Windows NT, Windows 2003 Server, Windows Small

Business Servers

Software: MS Visual Basic 6.0, Macromedia Flash 5.0,

Macromedia Freehand, Real Media, Adobe Photoshop 5.0,

Adobe Premier 5.0, MS Office 2000/2003, MS Visio

Hospital/Clinical Software Applications: IDX(editor),

EpicCare, Lawson

Academic and hands on training in LAN/WAN structures,

Peer to Peer Networking, and Server-client based

networking, 802.11b/g/n Wireless Networking

Standards, Remote Desktop, VPN, Backup and Restore,

and Bluetooth products.

References: Available upon request

Contact this candidate