LUEVONIA SIMMONS
* ***** ****, *** ******, New Jersey 08879
Home: 732-***-**** Cell: 732-***-**** Email:
abmrsg@r.postjobfree.com
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SUMMARY
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Operations Professional with a successful track record of applying
principles, techniques and best practices in the planning, developing and
implementing cost effective systems and procedures that increase overall
customer service, operational effectiveness and productivity. Demonstrated
accomplishments in project management. Managed and led initiatives in the
areas of Order Processing, Electronic Data Interchange (EDI),
Replenishment, Supply Chain, Receivables, Inventory, Logistics / Shipping,
and Information Technology. Strong problem solving, decision making and
staff management skills. Expertise in the following areas:
Customer Satisfaction Accountability Leadership
EDI Training Strategic Business
Inventory Development Planning
Order Processing Motivation Productivity
Improvement
PROFESSIONAL EXPERIENCE
GLOBENET CONSULTING, Issaquah, WA
1/2010 - 3/2010
Sr. Project Manager
Sr. Consultant responsible for the development of gap analysis of EDI
documents for purchase orders, invoices, and ASNs for doing business with
brokers and external customers interfacing with Oracle Order Management.
. Establish and develop the customer engagement process, initiated EDI
communication with the first wave of customers.
. Design EDI maps and layouts for integration of EDI application with
Oracle.
. Developed EDI gap analysis for purchase order, invoice and ASN
determining system constraints for compliance, sustainment and
development.
. Created documentation to support the development of the EDI applications.
BURKE AND CHASE CAREER MANAGEMENT RESOURCES, Bayville, NJ
5/2009 - 12/2009
Project Manager
Primary consultant responsible for partnering with the executive management
team of a start-up call center to define company structure, organizational
objectives, project management processes and resource requirements.
. Facilitated and designed processes related to the integration of business
analysis, planning, development and overall business scope for a start up
company.
. Defined timelines and deliverables for upcoming projects to include
constraint analysis.
. Created business continuity and disaster recovery plan.
. Developed the rollout plan for the successful launch of the company.
KIDROBOT, INC., New York, NY
3/2008 - 7/2008
Director of Operations
Sr. Operations Manager responsible for the strategic planning and
restructuring of business and receivable processes. Coached internal
customer service teams to increase overall customer satisfaction and
operational efficiency.
. Improve customer satisfaction by eliminated a 2 month backlog in purchase
orders by instituting a name monitoring tool, standardizing manual
auditing procedures/policies and reorganized staff.
. Achieved 20% improvement in shipping delivery performance in a 2 month
period by implementing a tracking and quality assurance process.
. Reduced fraudulent charges by over $20K per month through the initiation
of an E-Commerce security code process.
. Reduced receivable collection turn around time from 180 to 30 days
introducing guidelines for credit approval, payment terms on invoices and
standardize customer contact procedures.
LUEVONIA SIMMONS PAGE 2
MARVEL ENTERTAINMENT, INC., New York, NY 9/2000 - 12/2007
Successfully promoted through a series of positions that provided
comprehensive in-depth experience in the areas of: Logistics/Shipping, EDI,
Order Management, Sales Administration, Receivables, Product Planning and
Inventory Management.
Director - Electronic Data Interchange (EDI) & Order Management
2003-2007
Sr. Operations Manager accountable for supply chain management and
operational performance, with supervisory management of 20 full-time staff
total volume of company $600 million.
. Ability to plan at both strategic and operational level, improved
production lead time by 85% while achieving excellent customer service,
production goals, accuracy and ensuring operational stability.
. Ensured a high level of customer satisfaction and effective customer
relations, eliminated customer charge backs and achieved 100% compliance
in the areas of order management, EDI, receivables and inventory.
. Successfully reduced excess inventory by 40% by creating a partnership
with product planning team and creating reports to monitor inventory
levels and shipments.
. Establish the training of employees and business processes were in place,
achieved 100% compliance of mandated Sarbanes Oxley (Sox) by completing
process documentation and creating audit processes that encompassed the
matching of purchase orders, invoice and receiving detail.
. Decreased domestic and international logistic/shipping fees by 20% and
reduced vendor charge backs by $60K annually through the renegotiation of
contracts, decreasing the volume of air and overnight shipments and the
reduction of employee overtime.
. Improved customer scorecard metrics by 40% in a six month period by
standardizing and monitoring all replenishment activity and ensuring
adequate stock levels and on time delivery for retail accounts.
ERP Project Manager
2002-2003
Managed the implementation of system upgrades to include Oracle Order
Management, E-Commerce Gateway, Epicor. Managed the resolution of systems
issues by investigating user report incidents.
. Set up scripting and configuration of business systems and translators.
. Achieved 100% of compliance with EDI customers through the implementation
of AS2 and FTP connectivity with several major retailers using Cleo.
. Successfully reduced $1M in customer charge backs by stabilizing and
increasing the efficiency of purchase order and invoice processing.
Reduced international and FOB purchase order process by 2 business days.
EDI Manager, EDI Analyst
2000-2002
Responsible for maintaining customer compliance and ensuring the timely
implementation of EDI system upgrades. Key resources responsible for
collaborating with Finance to improve collection procedures and processes.
. Reduced data entry and increased productivity by streamlining
transactional processes and expanding the company's EDI system
capabilities.
. Coordinated with IT to institute remote connectivity to receive EDI
transactions, send shipments to the warehouse and invoices to customers.
MAIDENFORM, Bayonne, NJ
10/1999-8/2000
EDI Analyst
Responsible for the development of standards for customer communication,
facilitating the documentation of requirement for testing and the improved
and developed documentation of procedures.
COLUMBUS LINE, Morristown, NJ
10/1996-9/1999
E-Mail Administrator
Optimize the e-mail program by ensuring accurate and timely delivery of
outbound e-mail communications thru in-depth examination of spam filters.
BED BATH & BEYOND, Union, NJ
5/1996-10/1996
EDI Analyst
Sr. EDI Analyst responsible for the business requirements, development and
set up of EDI. Establish the implementation of trading partners, creation
of documentation and execution of testing.
LANCASTER GROUP USA, Edison, NJ
10/1992-4/1996
EDI Coordinator
Successfully promoted through 4 positions in IT, effectively establishing
support, stabilization and growth for this start up company.
LUEVONIA SIMMONS PAGE 3
EDUCATION
Fairleigh Dickinson University, Master of Business Administration (MBA)
Bloomfield College Bachelor of Science, Computer and Information Systems
Additional Training
Oracle 9, 10, 11i, EDI, VAN, AS2, FTP, X12, XML, Invois, Peregrine,
Harbinger, Mercator, Epicor, Retail Link, certificates in Oracle SQL
Navigator & EDI, Celerant, Sharepoint