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Project Management

Location:
Dallas, Texas, 75287, United States
Posted:
May 24, 2010

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**** ****

(469) -***-****

***********@*****.***

Technology/Business Professional with 21 years of global

implementation, deployment, and program management. Have

leveraged business, technology, infrastructure, and analytic

skills to enhance business efficiency and performance.

Successfully lead teams globally and internationally

contributing at a detailed level to deploy IT integrated

business processes for global companies.

. Strong program management, business analysis, and

development of multiple large and concurrent, complex

projects utilizing complete SDLC, Agile, SCRUM, RUP, PMI,

and PMBOK methodology.

. Experience in Change Management/Organizational Change

Management (OCM), global outsourcing, mortgage, finance,

data migration/management and infrastructure.

. Strong business exposure and acumen with the ability to

speak to business owners, senior management and technical

members.

. Enthusiastic professional develops and motivates others

while building strong relationships with both clients and

colleagues.

EDUCATION

Strategic Management, BBA, Madison University

Currently pursuing ITIL and PMP certification

PROFESSIONAL EXPERIENCE

Program Manager - Safety Kleen, CMC, DPSG, BNSF

03/2008 - 04/2010

. Supported data migration between SAP and other

environments with the ability to resolve configuration

and functional business issues

. Participated in project kickoff and blueprinting

activities for the purpose of understanding the

business process solution and how technology supports

the solution

. Worked on infrastructure, loan contracts, and financial

projects

. Managed multiple release cycles and requirements

management

. Lead the development and documentation of business

functional requirements and use case scenarios and test

cases

. Managed, performed and coordinated Acceptance Testing

(UAT)

. Created an end to end RICEF deliverable project plan

including Functional Design, technology acceptance,

technical design, build, and assembly test

. Supported multiple systems through maintenance,

modification, and problem resolution to support ongoing

delivery of services and/or operations

. Worked with super users, offshore, onshore, and

consulting team members to implement functionality

. Reported accurate status to Business and Technology

Leadership and proactively raise issues and risks when

deliverables are delayed

. Managed budget, monitored progress, and adjusted

resources and priorities

. Responsible for staffing, performance management and

compensation decision-making

. Supported data integration, data transformation, data

consumption, data quality and data standardization

. Analyzed business requirements from SMEs,

functional/technical requirements, develop and

recommend solutions and identify any potential process

changes

. Developed and maintained project budget, including

periodic reporting of actual vs. budget

. Maintained project communications with process owners,

project sponsors, and management within the business

Program Manager - Holly Corporation (Real Estate/Mortgage)

05/2006 - 01/2008

. Managed a team of 75 that consisted off internal teams

and offshore resources and provided weekly status

reports to executives

. Created an end to end RICEF deliverable project plan

including Functional Design, technology acceptance,

technical design, build, and assembly test

. Worked with loan originations team to submit loan

documents, monitor process, audit, and complete

documentation

. Reviewed production of reporting for portfolio

analytics, credit loss analysis and quarterly senior

management reviews

. Applied all aspects of program/project management:

resource planning, work breakdown, risk/issue

management, financial management, contract/vendor

management, implementation planning, testing,

training/communication, etc.

. Responsible for enhancing internal investor reporting

and mortgage loss mitigation IT systems

. Worked with team to create customer and employee portal

for internal and external users for billing,

procurement, supply chain, marketing, and product

catalog for sales, loss mitigation, and marketing

departments

. Excellent production and mortgage operation support

experience

. Worked with loan originations team to submit loan

documents, monitor process, audit, and complete

documentation

. Evaluated and tested business processes and business

controls and identified areas of risk

. Broad knowledge of mortgage industry. Knowledge of the

secondary mortgage market.

. Reported accurate status to Technology Leadership and

proactively raise issues and risks when deliverables

are delayed

. Managed Asset Management IT team in real estate roadmap

program

. Ability to recognize problem situations and escalate to

the appropriate level when needed

. Experienced with development of all types of interfaces

between legacy applications such as enterprise data

warehouses, product catalogs, and/or customer databases

. Managed budget, monitored progress, and adjusted

resources and priorities

. Responsible for staffing, performance management, and

compensation decision-making

. Worked with offshore and third party (outsourced)

development to ensure integrity of application

development and support

. Evaluated and tested business processes and business

controls and identified areas of risk

. Liaison between the operational departments and the

project team, business reengineering, gap-analysis and

training, business requirements, testing and

development

. Created business blueprints for the processes and

specified the requirements

Program Asset Manager - Broadwing, PPL/Mortgage, Sonic, CompX

09/2004 - 02/2006

. Broad knowledge of mortgage industry. Knowledge of the

secondary mortgage market

. Responsible for enhancing internal investor reporting

and mortgage loss mitigation IT systems

. Worked with bankruptcy and REO department on projects

for new processes and procedures for mortgage servicing

Responsible for reviewing compliance, and evaluating

financial reporting risks for all departments in

Mortgage, Banking, and Credit Card Operations

Analyzed risk and recommended solutions for outstanding

reconciliation items

Solved lender reporting system problems and reduced

dollar exposure to financial statements while working

closely with Mortgage, Banking, and Credit Card

Operation managers

Performed compliance reviews of lenders including loan

originations, mortgage servicing, risk assessment,

security controls, information types, documenting

standards, contingency planning, financial privacy

rule, safeguard rule, secure network, vulnerability

programs, access controls, cash reconciliations,

custodial account reconciliations, and information

security policy

. Provided analytical support for multifamily distressed

assets, working with three to four Senior Asset Mgrs on

large, complex, troubled multifamily loans

. Responsible for day to day application operations

support, new project activities, process improvements

and providing support of enhancements of the Market and

Credit applications

. Production and Operation support experience

. Created business blueprints for the processes and

specified the requirements through entire

implementation

. Managed Asset Management IT team in real estate roadmap

program

. Managed all teams including internationally, offshore

resources, worked with business leads, and provided

weekly project status to executives and business

sponsors

. Worked with offshore and third party (outsourced)

development to ensure integrity of application

development and support

. Responsible for production of reporting for portfolio

analytics, credit loss analysis and quarterly senior

management reviews

. Maintained all project tasks, resources, budgets, and

schedules

. Facilitated meetings with key stakeholders and project

team

. Facilitated implementation of new functionality through

holding training sessions and demos, and developing the

appropriate documentation for sales and marketing

departments

. Supported multiple systems through maintenance,

modification, and problem resolution to support ongoing

delivery of services and/or operations

. Managed budget, monitored progress, and adjusted

resources and priorities

. Liaison between the operational departments and the

project team to review business reengineering, business

requirements, gap-analysis, training, testing and

development

Program Manager - Cambridge, Soneta, Caprock, GE Capital

Finance/Mortgage, Citigroup Auto/Mortgage, Parago

09/1999 - 09/2004

. Managed project through full SDLC and cut-over for post

implementation technical support for users and master

data management for implementation of tool for customer

rebates and corporate sales

. Managed Asset Management IT team in real estate roadmap

program

. Providing analytical support for multifamily distressed

assets, working with three to four Senior Asset Mgrs on

large, complex, troubled multifamily mortgage loans.

. Prepared training material and gave end user training

to the process owners and core team members

. Strong knowledge of Credit, Collateral, and Market Risk

. Knowledge base of Risk applications and functionality

. Product knowledge of Repo, Derivatives, Mortgages,

Options, Bonds, Equities, etc

. Production and Operation support experience

. Worked on mortgage projects related to loan

originations, mortgage servicing, escrow and audit

review of loan documents, loss mitigation process, REO

process, and bankruptcy and collections procedures

Responsible for reviewing compliance, and evaluating

financial reporting risks for all departments in

Mortgage, Banking, and Credit Card Operations

Production of reporting for portfolio analytics, credit

loss analysis and quarterly senior management reviews

. Responsible for any enhancements projects related to

mortgage, telecom, infrastructure, and reporting

. Managed the configuration and testing for SAP R/3 and

Oracle financials

. Managed the deployment of 40 developers and a project

lead with report development and modifications,

database design, implementation, reconciliation, debug,

research, and testing through SDLC

. Reviewed business requirements to map existing business

processes and testing for Siebel, Lawson, and Oracle

and deployment of Peoplesoft GL functionality by

working closely with the business and diverse technical

experts for other Citi locations for auto and mortgage

loan originations

. Facilitated meetings between key stakeholders and

project team for sales and marketing departments

. Managed risks, resources, scope, tasks, and budget for

each project

. Managed weekly project status, updates to project

schedule, and budget and resource allocation

. Managed the change management process and reviewed

changes with the review board

. Managed budget, monitored progress, and adjusted

resources and priorities

ERP related positions after consultant work with Accenture

(Andersen Consulting) 05/1987 - 08/1999



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