Mary Bell
abmrrw@r.postjobfree.com
Technology/Business Professional with 21 years of global
implementation, deployment, and program management. Have
leveraged business, technology, infrastructure, and analytic
skills to enhance business efficiency and performance.
Successfully lead teams globally and internationally
contributing at a detailed level to deploy IT integrated
business processes for global companies.
. Strong program management, business analysis, and
development of multiple large and concurrent, complex
projects utilizing complete SDLC, Agile, SCRUM, RUP, PMI,
and PMBOK methodology.
. Experience in Change Management/Organizational Change
Management (OCM), global outsourcing, mortgage, finance,
data migration/management and infrastructure.
. Strong business exposure and acumen with the ability to
speak to business owners, senior management and technical
members.
. Enthusiastic professional develops and motivates others
while building strong relationships with both clients and
colleagues.
EDUCATION
Strategic Management, BBA, Madison University
Currently pursuing ITIL and PMP certification
PROFESSIONAL EXPERIENCE
Program Manager - Safety Kleen, CMC, DPSG, BNSF
03/2008 - 04/2010
. Supported data migration between SAP and other
environments with the ability to resolve configuration
and functional business issues
. Participated in project kickoff and blueprinting
activities for the purpose of understanding the
business process solution and how technology supports
the solution
. Worked on infrastructure, loan contracts, and financial
projects
. Managed multiple release cycles and requirements
management
. Lead the development and documentation of business
functional requirements and use case scenarios and test
cases
. Managed, performed and coordinated Acceptance Testing
(UAT)
. Created an end to end RICEF deliverable project plan
including Functional Design, technology acceptance,
technical design, build, and assembly test
. Supported multiple systems through maintenance,
modification, and problem resolution to support ongoing
delivery of services and/or operations
. Worked with super users, offshore, onshore, and
consulting team members to implement functionality
. Reported accurate status to Business and Technology
Leadership and proactively raise issues and risks when
deliverables are delayed
. Managed budget, monitored progress, and adjusted
resources and priorities
. Responsible for staffing, performance management and
compensation decision-making
. Supported data integration, data transformation, data
consumption, data quality and data standardization
. Analyzed business requirements from SMEs,
functional/technical requirements, develop and
recommend solutions and identify any potential process
changes
. Developed and maintained project budget, including
periodic reporting of actual vs. budget
. Maintained project communications with process owners,
project sponsors, and management within the business
Program Manager - Holly Corporation (Real Estate/Mortgage)
05/2006 - 01/2008
. Managed a team of 75 that consisted off internal teams
and offshore resources and provided weekly status
reports to executives
. Created an end to end RICEF deliverable project plan
including Functional Design, technology acceptance,
technical design, build, and assembly test
. Worked with loan originations team to submit loan
documents, monitor process, audit, and complete
documentation
. Reviewed production of reporting for portfolio
analytics, credit loss analysis and quarterly senior
management reviews
. Applied all aspects of program/project management:
resource planning, work breakdown, risk/issue
management, financial management, contract/vendor
management, implementation planning, testing,
training/communication, etc.
. Responsible for enhancing internal investor reporting
and mortgage loss mitigation IT systems
. Worked with team to create customer and employee portal
for internal and external users for billing,
procurement, supply chain, marketing, and product
catalog for sales, loss mitigation, and marketing
departments
. Excellent production and mortgage operation support
experience
. Worked with loan originations team to submit loan
documents, monitor process, audit, and complete
documentation
. Evaluated and tested business processes and business
controls and identified areas of risk
. Broad knowledge of mortgage industry. Knowledge of the
secondary mortgage market.
. Reported accurate status to Technology Leadership and
proactively raise issues and risks when deliverables
are delayed
. Managed Asset Management IT team in real estate roadmap
program
. Ability to recognize problem situations and escalate to
the appropriate level when needed
. Experienced with development of all types of interfaces
between legacy applications such as enterprise data
warehouses, product catalogs, and/or customer databases
. Managed budget, monitored progress, and adjusted
resources and priorities
. Responsible for staffing, performance management, and
compensation decision-making
. Worked with offshore and third party (outsourced)
development to ensure integrity of application
development and support
. Evaluated and tested business processes and business
controls and identified areas of risk
. Liaison between the operational departments and the
project team, business reengineering, gap-analysis and
training, business requirements, testing and
development
. Created business blueprints for the processes and
specified the requirements
Program Asset Manager - Broadwing, PPL/Mortgage, Sonic, CompX
09/2004 - 02/2006
. Broad knowledge of mortgage industry. Knowledge of the
secondary mortgage market
. Responsible for enhancing internal investor reporting
and mortgage loss mitigation IT systems
. Worked with bankruptcy and REO department on projects
for new processes and procedures for mortgage servicing
Responsible for reviewing compliance, and evaluating
financial reporting risks for all departments in
Mortgage, Banking, and Credit Card Operations
Analyzed risk and recommended solutions for outstanding
reconciliation items
Solved lender reporting system problems and reduced
dollar exposure to financial statements while working
closely with Mortgage, Banking, and Credit Card
Operation managers
Performed compliance reviews of lenders including loan
originations, mortgage servicing, risk assessment,
security controls, information types, documenting
standards, contingency planning, financial privacy
rule, safeguard rule, secure network, vulnerability
programs, access controls, cash reconciliations,
custodial account reconciliations, and information
security policy
. Provided analytical support for multifamily distressed
assets, working with three to four Senior Asset Mgrs on
large, complex, troubled multifamily loans
. Responsible for day to day application operations
support, new project activities, process improvements
and providing support of enhancements of the Market and
Credit applications
. Production and Operation support experience
. Created business blueprints for the processes and
specified the requirements through entire
implementation
. Managed Asset Management IT team in real estate roadmap
program
. Managed all teams including internationally, offshore
resources, worked with business leads, and provided
weekly project status to executives and business
sponsors
. Worked with offshore and third party (outsourced)
development to ensure integrity of application
development and support
. Responsible for production of reporting for portfolio
analytics, credit loss analysis and quarterly senior
management reviews
. Maintained all project tasks, resources, budgets, and
schedules
. Facilitated meetings with key stakeholders and project
team
. Facilitated implementation of new functionality through
holding training sessions and demos, and developing the
appropriate documentation for sales and marketing
departments
. Supported multiple systems through maintenance,
modification, and problem resolution to support ongoing
delivery of services and/or operations
. Managed budget, monitored progress, and adjusted
resources and priorities
. Liaison between the operational departments and the
project team to review business reengineering, business
requirements, gap-analysis, training, testing and
development
Program Manager - Cambridge, Soneta, Caprock, GE Capital
Finance/Mortgage, Citigroup Auto/Mortgage, Parago
09/1999 - 09/2004
. Managed project through full SDLC and cut-over for post
implementation technical support for users and master
data management for implementation of tool for customer
rebates and corporate sales
. Managed Asset Management IT team in real estate roadmap
program
. Providing analytical support for multifamily distressed
assets, working with three to four Senior Asset Mgrs on
large, complex, troubled multifamily mortgage loans.
. Prepared training material and gave end user training
to the process owners and core team members
. Strong knowledge of Credit, Collateral, and Market Risk
. Knowledge base of Risk applications and functionality
. Product knowledge of Repo, Derivatives, Mortgages,
Options, Bonds, Equities, etc
. Production and Operation support experience
. Worked on mortgage projects related to loan
originations, mortgage servicing, escrow and audit
review of loan documents, loss mitigation process, REO
process, and bankruptcy and collections procedures
Responsible for reviewing compliance, and evaluating
financial reporting risks for all departments in
Mortgage, Banking, and Credit Card Operations
Production of reporting for portfolio analytics, credit
loss analysis and quarterly senior management reviews
. Responsible for any enhancements projects related to
mortgage, telecom, infrastructure, and reporting
. Managed the configuration and testing for SAP R/3 and
Oracle financials
. Managed the deployment of 40 developers and a project
lead with report development and modifications,
database design, implementation, reconciliation, debug,
research, and testing through SDLC
. Reviewed business requirements to map existing business
processes and testing for Siebel, Lawson, and Oracle
and deployment of Peoplesoft GL functionality by
working closely with the business and diverse technical
experts for other Citi locations for auto and mortgage
loan originations
. Facilitated meetings between key stakeholders and
project team for sales and marketing departments
. Managed risks, resources, scope, tasks, and budget for
each project
. Managed weekly project status, updates to project
schedule, and budget and resource allocation
. Managed the change management process and reviewed
changes with the review board
. Managed budget, monitored progress, and adjusted
resources and priorities
ERP related positions after consultant work with Accenture
(Andersen Consulting) 05/1987 - 08/1999