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Manager Customer Service

Evanston, Illinois, 60201, United States
May 24, 2010

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**** ***** ****** - ********, ** ****1 773-***-****


Meticulous professional with extensive commercial and residential

management background. Portfolios include nearly 1 million sqft of

commercial office building space, national tenant / prime shopping center,

high rise experience in management of a 30 story mixed use tower. Strong

verbal and writing skills, thrive in a high stress, fast paced environment.

Exceptional supervisory and leadership ability. Strong interpersonal,

communication, and customer service skills.


August 2009 - Present

Site manager of a 52 story Streeterville high rise mixed use property

July 2005 - August 2009

Community Specialists, LLC - Chicago, IL

Property manager of a 30 story high rise residential & commercial tenant

tower. Duties include actively managing the relationships with both

commercial tenants, unit owners, and contractors to achieve optimum

performance of the property and satisfied occupants. Oversee construction

bidding, project management, and construction tasks for desired results.

Prepare operating, capital budgets, CAM charges, and monthly staff payroll.

Collection/delinquency experience.Manage the property staff and operations

of the property. Report on performance, budget variances. On a monthly

basis review budget performance, review and approval of all bills and


2001 - 4/2005

Imperial Realty Company - Chicago, IL

Property manager for over 960,000 sqft of multi-site commercial office

building and shopping center space. Responsible for all resources, property

financials and meeting ownership goals and objectives. Direct the property

staff in developing, implementing and adhering to programs and policies.

Recruit, train, develop, and evaluate staff in order to provide superior

level service. Interact with tenants to promote goodwill and to be fully

aware of any problems. Report on performance, budget variances. Ensure that

the highest priority is given to the safety of all occupants. Re-bid all

contracts on an annual basis, vendor negotiation, obtaining multiple bids

on all projects. Working with staff architect to review all construction

documents, project management, and tenant space planning. Ensuring that

contractors adhere to and meet tenant deadlines and occupancy dates. Daily

property inspections ensuring high curb appeal, sound mechanicals and

comfortable tenant spaces. Daily ownership contact and monthly




Certified Property Manager (CPM) Candidate

Member CAI Community Associations Institute (CAI)

Member Institute of Real Estate Management


Illinois Real Estate License (being obtained NOW)


DePaul University - Chicago, IL

B.A. International Business


Seasoned property manager, highly motivated aggressive self starter,

ability to organize and prioritize, ability to work independently as well

as in a team, site inspection experience, office, on-site and satellite

office portfolio experience. Major construction project management

experience. Well versed in most computer applications and software

including Yardi, Jenark, and MRI.

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