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Sales Customer Service

Mc Cordsville, Indiana, 46055, United States
May 24, 2010

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***** ****** ***** ******, ************, IN ***** 317.***.****

Career Summary

Masters degree in Business Management and over 25 years of progressively

responsible experience in professional sales. Grew sales territory from

$2M to over $90M in revenue. Increased market share from 4% to almost 60%

through maintaining a laser focus on extraordinary customer service.

Professional Experience

Volvo Penta Of The Americas, Chesapeake, VA 1988 - December

31, 2009

The Volvo Group is a $28 billion producer of trucks, buses, construction

equipment, marine and industrial drive systems, and aerospace components.

Volvo Penta of the Americas employs 325 people and manufactures marine and

industrial engines and drive systems.

Senior National Account Executive

Responsibility encompassed development and implementation of national

account sales plans to assure optimum market share objectives. Created and

implemented custom sales and marketing programs targeting existing and

potential large OEM ($1M+) accounts. Developed customer training and

product knowledge seminars for key accounts.

. Increased national accounts sales from $2M to over


. Developed strategic marketing plans that increased

market shares from 5% to 60%

. Developed integrated marketing plans to increase

international market shares from 8% to 33%

. Created a sales forecasting system that increased

forecast accuracy from 55% to over 80%

Fourwinds, A Clarion Resort, Bloomington, IN


A destination resort hotel with 126 rooms and an 800 slip full service

marina. The property was part of a national hotel management company and

had sales of $ 7.5M a year.

General Manager

Responsible for the overall operations and management of the resort. I

supervised ten direct reports with a total of 125 hotel and marina staff.

Led and managed strategic planning, marketing, and promotional programs to

drive revenue and profitability. Developed and secured new business leads

for meeting and conferences.

. Increased revenue from $3.5M to $7.5M

. Planned and executed a $2M renovation to the resort facilities

. Launched a satellite sales office in the target market of Indianapolis

dramatically increasing resort visibility


Master of Science in Business, Indiana University

Bachelor of Science in Business Administration and Management, Indiana


Certifications and Memberships

National Marine Manufacturers Association Committee Member

Certified Hotel Administrator

Chamber of Commerce Board Member

Monroe County Visitors and Convention Bureau Board Member

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