Customer Service Manager

Helen Gould

**** * ****** ***, ***** *, PMB-****, Acton, CA 93510 . 310-***-**** .

abmrp1@r.postjobfree.com

MY MISSION

To Create Order From Chaos

QUALIFICATIONS

Graphic Designer/Production Strategist with expertise in print, packaging

and presentation projects and superior track record for taking concepts

from design through execution.

. Professional Relationships - Nurtures an impeccable reputation in the

industry, known for navigating gracefully throughout organizational

hierarchies and integrating seamlessly with staff.

. Communication - Applies insightful listening skills and a

straightforward, collaborative approach to gathering input and conveying

information through visual, written and verbal methods.

. Results - Possesses an innate understanding of the big picture inspiring

effective creative solutions for complex projects that exceed client

expectations. Proven track record handling multiple projects at various

levels of execution while fulfilling schedule and budget constraints.

AREAS OF EXPERIENCE

Design / Production Print / Packaging Presentation Graphics

Diagrams / Charts Marketing / Promotional Materials Writing /

Editing

Creative Problem Solving Prioritizing for Results Attention to

Details

Project Coordination MAC / PC Budget Management

PowerPoint / Word InDesign / Illustrator / Photoshop Acrobat /

Quark / Visio

PROFESSIONAL HISTORY

GRAPHIC DESIGN AND PRODUCTION STRATEGY Freelance and Contract, 2001-present

Provide design and production services for print, presentation and

packaging projects at global organizations with internal teams or as

independent external talent. Develop and maintain strong professional

relationships that result in long term and extended assignments.

Selected clients and projects:

. Awarded project to convert packaging artwork for all PAULA'S CHOICE

product lines. Rebuilt files and die lines, structured efficient layering

hierarchy and developed a consistent slug system.

. Won bid to develop client pitch collateral templates (custom documents

ranging 50+ pages) for NBBJ ARCHITECTS incorporating master pages,

styles, tables and anchored objects. Wrote guidelines and trained

marketing specialists in template usage.

. Consulted with REI marketing operations and product development teams on

initiative to create efficient workflows for product line packaging

development and execution. Designed visuals and wrote documentation of

processes for Directorial and VP level management. Created PowerPoint

presentation for hands-on training of company-wide migration from paper

to digital proofing.

. Spent over 3 years partnering with EDDIE BAUER in-house retail team on

design and production of store graphics, packaging and presentation mock-

ups. Managed production freelancers and external vendors on first

national outdoor ad campaign. Developed a unified collateral system for

selling EB Home custom furniture collections resulting in increased large

item sales.

. Designed marketing and educational materials for PATH including

conference booklet for Kenya health care workers and CD packaging for

teen abstinence program in China.

. Executed production on medical device manuals and product reference

guides for VERATHON.

. Prepared presentation mock-ups and handled production of STARBUCKS store

menus, signs and marketing campaign guidelines documentation.

Helen Gould

310-***-**** . 206-***-**** . abmrp1@r.postjobfree.com

PROFESSIONAL EXPERIENCE (continued)

WASHINGTON ATHLETIC CLUB Creative Services Manager, 1999-2001

. Developed and designed marketing materials for all Club channels:

athletics, social event programs, food and beverage venues, catering

services, spa and wellness programs, Inn at the WAC (Club hotel) and Club

marketing.

. Designed multi-floor way-finding sign system using 2D and 3D elements,

conducted research, testing and sourcing for a variety of sign

fabrication substrates and directed installation of the system throughout

the Club.

. Responsibilities included external print buying and supervision of

outside vendors, collaborating with on-site print shop, awarding jobs to

freelancers and photographers and assuring all collateral adhered to

quality and Club standards.

SIGNATURE MEDIA SERVICES Graphic Designer, 1998

. Directed multi-page online advertising campaign that landed major client

account within two weeks of launch.

. Designed corporate identity collateral, catalog layouts, brochures and

product packaging.

GARDEN BOTANIKA Production Artist, 1994-1997

. Executed design and production for in-store signs, bottle, tube and box

packaging, wraps, inserts and hangtags.

. Partnered with photographers, producers, print vendors, freelance

designers and technical support on creative projects.

WASHINGTON DENTAL SERVICE Production Artist and Project Coordinator, 1992-

1994

. Executed production for newsletters and product brochures, coordinated

marketing, public affairs and public relations programs.

MARGO CHASE DESIGN Studio Manager, 1991-1992

. Managed a high profile boutique design firm, handled all financial

matters, managed relations with outside vendors, hired freelance

designers and trafficked jobs through studio.

WESTIN HOTELS & RESORTS Front Desk Supervisor promoted to Market Analyst,

1985-1991

. Prepared monthly revenue and occupancy forecasts, implemented a company

wide staff and revenue planning system.

. Supervised front desk staff, provided customer service and problem

resolution for hotel guests.

NBC STUDIOS Page promoted to Project Coordinator, 1981-1982

. Researched, compiled and edited broadcast materials, organized

promotional kits and assisted with budget planning.

. Conducted studio tours and ushered at national television shows.

EDUCATION

UCLA EXTENSION Graphic Design Program, 1990-1991

Coursework included design and color theory, typography and traditional

production for print.

THE EVERGREEN STATE COLLEGE Bachelor of Arts, 1980

Area of focus included documentary film and video, theater production and

visual arts.

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