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Sales Customer Service

Location:
Davidson, North Carolina, 28036, United States
Posted:
May 24, 2010

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Steve Conner

P.O. Box *****Davidson, North Carolina 28036

Home: 704-***-***** Cell: 417-***-***** E-mail: abmrom@r.postjobfree.com

PROFILE

*Top performer with a background in retail, operations, sales,

distribution and general management

*Flexible team player who enjoys the challenge of change and is

committed to life-long learning

*Effective team leader with excellent communication and interpersonal

skills

*Known as a developer of teams and people

EXPERIENCE

LYNNS HALLMARK, JOPLIN, MO (2000-2010)

Owner/President

*Accountable for operations management, business planning, profit and

loss, accounting, marketing and

customer service functions.

*Developed and implemented store merchandising and buying strategy,

including analysis of customer

buying trends

*Forecast and managed business cash flow to ensure store cash

requirements are met

*Delivered $1 million in annual sales revenue

TARGET DISTRIBUTION, COLUMBIA, SC (2008-2009)

Senior Group Leader - Logistics

*Member of Senior Leadership team at Target Distribution Center. DC

processed 30 million

cartons annually

* Responsible for transportation/logistics and store service at 2

Regional Distribution Centers ranging from 1.2 million to 1.6 million

square feet, servicing over 70 stores. Partnered with vendors,

intermodal/truckload/small package carriers, merchants, distribution

centers, and stores to reduce total supply chain cost.

*Reduced store deliveries by 1200 through improved load quality.

Reduced deliveries resulted in

600K cost saving

Senior Group Leader - Outbound

*Member of senior leadership team at Target Distribution Center

*Led 8 group leaders and an hourly work force of 120 in processing 30

million cantons annually

*Delivered top 10 results as a Department and Distribution Center

*Led team through major DC expansion while maintaining safety and

performance

TARGET DISTRIBUTION, STUARTS DRAFT, VA (2006-2008)

Senior Group Leader - Logistics

*Responsible for transportation/logistics and store service at 2

Regional Distribution Centers ranging 1.2 million to 1.6 million

square feet, servicing over 70 stores. Partnered with vendors,

intermodal/truckload/small package carriers, merchants, distribution

centers, and stores to reduce total supply chain cost.

*Led efforts to increase cost savings associated with back haul from

Target suppliers. Effort resulted in $1.5 million in cost

saving.

*Drove improvement in Customer Supplier relationships with Store

Leadership

*Managed Lynn's Hallmark as absentee Owner

AMERICAN PRESIDENT LINES, ATLANTA, GA (1994-2000)

Director of Operations, Southern Region, Latin America

*Directly supervised APL'S operations in 13 U.S. States and Latin

America including: stevedoring,

container yard, rail terminal, M&R, trucking, LTL, contract

management and operations payables

*Hired, trained and mentored up to 8 direct reports and 42 staff

members

*Developed and managed operations budget up to $98 million

*Transformed APL operations in Texas, Georgia and Tennessee resulting

in improved service and cost

savings of $400k per year

*Led operations team in establishing infrastructure, processes and

procedures to support APL'S

start-up of Latin America and U.S. East and Gulf coast

services

*Successfully led operations team in the 1999 cost reduction

initiative resulting in $1 million cost

saving

AMERICAN PRESIDENT LINES, ATLANTA, GA (1992-1994)

General Manager, Southeast District

*Accountable for management of APL functions in 6 Southeastern

states, Caribbean and Central

American including: Sales, Operations, Logistics and Finance

*Hired, trained and mentored up to 6 direct reports and a staff of 22

*Developed and successfully managed a sales revenue budget of up to

$68 million and an operating

budget of $10 million

*Built APL agency network in Central America from the ground up

*Reduced operating costs by $300 K (3%) in 1993

*Consistently met or exceeded sales revenue and market share

objectives

AMERICAN PRESIDENT LINES, Atlanta, GA (1989-1992)

Director, Sales Southern Region

*Accountable for the attainment of sales revenue objectives in the

Southeastern U.S.,

Southwestern U.S. and Mexico

*Developed and managed regional sales plan of up to $140 million

*Increased sales revenue 25% during tenure

*Designed and implemented sales strategy to increase service contracts

in Mexico. Mexican service

contracts increased from 1-35 in three years

*Participated on three Quality teams: partnership (team lead),

customer service, sales

career ladder

*Increased Eastbound and Westbound market share

EDUCATION

BACHELOR OF ARTS, SOCIAL SCIENCE

San Francisco State University

Total Quality Management Training

Negotiation Skills

Stephen Conner

P.O. Box 2167*Davidson, North Carolina 28036

Home: 704-***-***** Cell: 417-***-***** E-mail: abmrom@r.postjobfree.com

May, 2010

RE: Inbound Logistics Manager

Dear Hiring manager

I am submitting my resume in reference to the Inbound Logistics

Manager position listed on your web site. I'd bring a proven track record

of diverse International and domestic transportation, logistics, and

distribution to the position. I am passionate about logistics and

transportation and this can be seen in how I approach my work. I have been

successful throughout my career due in part to the value I place on

collaboration. I work well cross functionally and am known as a team

player. In addition I pride myself on developing mutually beneficial long

term relationships.

My previous responsibilities have included: Sales, Operations and

General management positions to the Director level at APL, an international

ocean transportation company and Senior Logistics/Operations positions at

Target. In addition I have owned and operated a retail store. As the

Director of Operations-Southern Region/Latin America my responsibilities'

included: port, rail and inland terminal operations, trucking, maintenance,

3rd party stevedoring, contract and vendor management. I have extensive

experience in service and contract negotiations and have been successful in

reducing costs while driving service and process improvement. While at

Target I was a member of the senior management teams at two Target

distribution centers. These distribution centers handled 30 million cartons

annually and serviced 70 target stores each.

I approached my responsibilities a sense of urgency. I focus on

meeting my commitments and developing trust with my internal and external

customers. I've been recognized for demonstrating excellent communication

and relationship skills and I bring a success attitude to work each day.

I left Target in December in order to sell my business in Joplin, MO. I

completed that work recently and am now looking for an opportunity in the

Charlotte area.

I would like to discuss in more detail your current needs and more

extensively the contribution I could make to your team.

Thank you for your consideration

Steve Conner



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