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Manager Customer Service

Location:
Prattville, Alabama, 36067, United States
Posted:
May 24, 2010

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RESUME

Ronald Wendell McCarden

*** ********* ****, **********, ** 36067-3506

abmrod@r.postjobfree.com

334-***-****

OBJECTIVE

Seeking a position as a PC Technician. A motivated and successful manager

who is very detail oriented. Extremely effective at solving problems and

conflict resolution.

PROFESSIONAL EXPERIENCE

Staff Sergeant- AFSC 3D1X1, Air National Guard

159th Communications Flight, Belle Chasse, LA

2009-Present

. Performs client-level information technology support functions.

. Manages hardware and software Performs client-level information

technology support functions.

. Performs client-level voice network functions. Manages hardware and

software.

. Plans, organizes, and directs sustainment activities.

. Active Secret Clearance

Branch Operations Manager

Express Courier, Inc., 248 Bedford Way, Franklin, TN

2008-Present

. Received top ranking for Superior Customer Service for Q1 in 2009.

. Profit & Loss accountability.

. Experience in process improvements and efficiencies.[pic]

. Participates in negotiations of price adjustments and modifications to

the contract.

. Monitors contract performance and compliance with authority to grant

or terminate contracts.

. Performs detailed analysis of responses to solicitations, including

price reasonableness, compliance with solicitation, and probability of

meeting requirements.

. Creates and implements sourcing strategies that provide a competitive

advantage in operational costs.

. Meets with contractors to clarify issues on contractual requirements,

such as billing procedures, and customer's expectations.

. Determines appropriate contract type and method of procurement (formal

advertising or negotiation) based on the nature of service required,

urgency of need, estimated cost, market conditions, and applicable

procurement policies and regulations.

. Promotes safe work activities by conducting safety audits, attending

company safety meetings, and meet with individual staff members.

. Creates plan for transportation service plan and work scope with

Independent Contractors.

. Develops source lists of responsible independent contractors for on-

demand and schedule delivery work.

. Collaborates with employees and staff members in order to formulate

and implement policies, procedures, goals and objectives.

. Insures that employees and independent contractors comply with

policies, procedures and regulations.

. Conducts hiring, termination, evaluation and training of employees and

independent contractors.

. Evaluates bids or proposals for compliance with work specifications.

. Contracts independent contractors for bank and pharmaceutical routes.

. Conducts monthly employee and independent contractors meeting.

Business Owner

McCarden Enterprises, 470 Pinecrest Road, Prattville, AL

2000-2008

* Independent contractor for a major overnight packaging company. We

provide expedited computer parts delivery service within 250 miles. On-

time delivery rate exceed 99.9%.

* Conducts baggage delivery service for three major airlines. Reduced

customer complaints call to Call Center by over 85%.

* Plans, organizes, and controls functions and activities of delivery

operations.

* Reviews and evaluates existing routes, services, policies and

procedures.

* Manages and insures compliance with FAA baggage handling regulations.

* Coordinate the operations and routing for up to 4 sub-contractors.

Operations Manager

Wal-Mart Distribution, 160 W. Dove Sutton Road, Pageland, SC

1999-2000

* Direct supervised two Area Managers and four Supervisors.

* Managed over 150 associates through the various phases of Receiving

and Shipping operations.

* Held formal associate cross training, supervisor and manager

development classes.

* Responsible for Profit and Loss objectives including Safety and Mishap

Reporting.

* Daily business sales exceeded $3 million dollars to over 125 stores

* Conducted nightly shift and safety meetings to address and correct

associate's concerns.

Production Supervisor

MEIJER, 2405 South Creyst Road, Lansing, MI

1996-1999

* Managed a 125 personnel team through the various phases of inbound and

outbound logistics.

* Conducted or participated in team and safety meetings and promoted

safety within the workplace.

* Insured that all safety rules and regulations including company

policies were followed.

* Administered counseling or disciplinary action when necessary.

* Recorded and maintained documents of employee records including

attendance, labor hours, training and performance evaluations.

* Utilized LEAN management principles to insure proper manning levels

and overtime allowance.

* Provided guidance and training to supervisors, team leaders and

production associates.

MILITARY

1986 - 1996 Lieutenant Commander, United States Navy Reserves

2009-Present Staff Sergeant, Air National Guard

EDUCATION

University of Colorado @ Colorado Springs, Colorado Springs, CO:

Master's in Business Administration (MBA), 2002:

36 semester hours: GPA: 3.16/4.00.

Savannah State University, Savannah, GA:

Bachelor's of Science in Electronics Engineering Technology (BSEET),

1986. 227 quarter hours: GPA: 3.44/4.00.



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