RESUME
Ronald Wendell McCarden
*** ********* ****, **********, ** 36067-3506
abmrod@r.postjobfree.com
OBJECTIVE
Seeking a position as a PC Technician. A motivated and successful manager
who is very detail oriented. Extremely effective at solving problems and
conflict resolution.
PROFESSIONAL EXPERIENCE
Staff Sergeant- AFSC 3D1X1, Air National Guard
159th Communications Flight, Belle Chasse, LA
2009-Present
. Performs client-level information technology support functions.
. Manages hardware and software Performs client-level information
technology support functions.
. Performs client-level voice network functions. Manages hardware and
software.
. Plans, organizes, and directs sustainment activities.
. Active Secret Clearance
Branch Operations Manager
Express Courier, Inc., 248 Bedford Way, Franklin, TN
2008-Present
. Received top ranking for Superior Customer Service for Q1 in 2009.
. Profit & Loss accountability.
. Experience in process improvements and efficiencies.[pic]
. Participates in negotiations of price adjustments and modifications to
the contract.
. Monitors contract performance and compliance with authority to grant
or terminate contracts.
. Performs detailed analysis of responses to solicitations, including
price reasonableness, compliance with solicitation, and probability of
meeting requirements.
. Creates and implements sourcing strategies that provide a competitive
advantage in operational costs.
. Meets with contractors to clarify issues on contractual requirements,
such as billing procedures, and customer's expectations.
. Determines appropriate contract type and method of procurement (formal
advertising or negotiation) based on the nature of service required,
urgency of need, estimated cost, market conditions, and applicable
procurement policies and regulations.
. Promotes safe work activities by conducting safety audits, attending
company safety meetings, and meet with individual staff members.
. Creates plan for transportation service plan and work scope with
Independent Contractors.
. Develops source lists of responsible independent contractors for on-
demand and schedule delivery work.
. Collaborates with employees and staff members in order to formulate
and implement policies, procedures, goals and objectives.
. Insures that employees and independent contractors comply with
policies, procedures and regulations.
. Conducts hiring, termination, evaluation and training of employees and
independent contractors.
. Evaluates bids or proposals for compliance with work specifications.
. Contracts independent contractors for bank and pharmaceutical routes.
. Conducts monthly employee and independent contractors meeting.
Business Owner
McCarden Enterprises, 470 Pinecrest Road, Prattville, AL
2000-2008
* Independent contractor for a major overnight packaging company. We
provide expedited computer parts delivery service within 250 miles. On-
time delivery rate exceed 99.9%.
* Conducts baggage delivery service for three major airlines. Reduced
customer complaints call to Call Center by over 85%.
* Plans, organizes, and controls functions and activities of delivery
operations.
* Reviews and evaluates existing routes, services, policies and
procedures.
* Manages and insures compliance with FAA baggage handling regulations.
* Coordinate the operations and routing for up to 4 sub-contractors.
Operations Manager
Wal-Mart Distribution, 160 W. Dove Sutton Road, Pageland, SC
1999-2000
* Direct supervised two Area Managers and four Supervisors.
* Managed over 150 associates through the various phases of Receiving
and Shipping operations.
* Held formal associate cross training, supervisor and manager
development classes.
* Responsible for Profit and Loss objectives including Safety and Mishap
Reporting.
* Daily business sales exceeded $3 million dollars to over 125 stores
* Conducted nightly shift and safety meetings to address and correct
associate's concerns.
Production Supervisor
MEIJER, 2405 South Creyst Road, Lansing, MI
1996-1999
* Managed a 125 personnel team through the various phases of inbound and
outbound logistics.
* Conducted or participated in team and safety meetings and promoted
safety within the workplace.
* Insured that all safety rules and regulations including company
policies were followed.
* Administered counseling or disciplinary action when necessary.
* Recorded and maintained documents of employee records including
attendance, labor hours, training and performance evaluations.
* Utilized LEAN management principles to insure proper manning levels
and overtime allowance.
* Provided guidance and training to supervisors, team leaders and
production associates.
MILITARY
1986 - 1996 Lieutenant Commander, United States Navy Reserves
2009-Present Staff Sergeant, Air National Guard
EDUCATION
University of Colorado @ Colorado Springs, Colorado Springs, CO:
Master's in Business Administration (MBA), 2002:
36 semester hours: GPA: 3.16/4.00.
Savannah State University, Savannah, GA:
Bachelor's of Science in Electronics Engineering Technology (BSEET),
1986. 227 quarter hours: GPA: 3.44/4.00.