Donna M. Smith
Brick, NJ *****
H -732-***-****
C -732-***-****
abmro6@r.postjobfree.com
Operations and Finance professional with over 20 years of extensive
experience in Operations, Billing, Collections and Credit, including over
two years in the role of Credit Manager for a fortune 500 Company.
PROFFESSIONAL EXPERIENCE
Arbinet, Inc - August 2004 - February 2010
Director of Billing, Credit and Collections
. Managed all billing aspects
. Supervised day to day customer service
. Supervised daily Collections and Cash Receipts
. Assisted Controller with reconciliation of Singleview billing system
to general ledger
. Hired and trained of staff to accomplish departmental goals
. Supervised database testing
. Developed training manual for Billing/Credit/Collections department
. Worked extensively with third party collection agencies
. Successfully managed a staff of three employees
. Successfully transitioned the move of the billing, credit and
collections department to Virginia
Goebel of North America - Sept 2002 - August 2004
Operations Manager and Sales Operations Manager
. Responsible for setting up sales shows
. Managed the distribution of inventory between warehouses
. Created and reported on sales forecast
. Opened a new Factory Outlet Store for Goebel
. Opened a temporary store in N.Y.C.
. Organized and ran Warehouse Sales
. Created a manual for job duties
. Managed the phone system
. Organized company moves
. Monitored Postal permits
Cast Art Industries, LLC - October 1999 - August 2002
F/K/A Papel Giftware
Director of Credit/Collections - June 2001 through August 2002
. Combined two companies accounts receivable base
. Maintained all credit and collection functions
. Assessed credit applications from potential customers and determined
credit worthiness.
. Set policy and procedures
. Ensured that all orders were reviewed on a timely basis for compliance
within the company policies and procedures
. Responsible for collection of Account Receivable base
. Created and maintained weekly and monthly reports for the Credit and
Collection Department
. Responsible for the placement of accounts to third party collection
agencies, bankruptcies and litigation of accounts
. Hired and trained staff to accomplish departmental goals
. Managed a staff of eleven employees
Manager of Credit/Collections - October 1999 through June 2001
. Managed the Accounts Receivable and the Credit functions
. Evaluated and implemented new policies for the Credit and Collections
departments
. Re-evaluated the bankruptcies policies and the submission of accounts
to a third party collection agency
. Hired and trained staff
Microwarehouse, Inc - January 1994 - October 1999
Credit Manager
. Assessed credit applications from potential customers and determined
credit worthiness. Setting payment terms.
. Ensured that all orders are reviewed on a timely basis's for
compliance with company policies and procedures
. Reviewed existing client base to monitor business activities regarding
bankruptcies, litigation, collection activity, etc.
. Evaluated and implemented controls to enforce compliance to corporate
policies
. Hired and trained staff to accomplish department goals
. Supervised a team of over forty (40) employees
Shrewsbury State Bank - January 1985 - September 1992
Assistant Treasurer
Supervised daily activity of:
. Bank Collections
. Credit Research
. All activities of the institutional loan system
. Reviewed and approved loan applications and credit reports
Heritage Bank, N.A. - September 1980 - January 1985
. Supervised bank merger transactions, developed and implemented bank
service program
. Serviced and monitored construction mortgage including approvals and
disbursement of funds.
EDUCATION
Fairleigh Dickinson University, Rutherford
Earned 100 credits towards B.S. in accounting
Middlesex County College
A.A.S. in Accounting
PROFESSIONAL DEVELOPMENT
Zinger Miller Management Training, Effective Communications and Management
& Leadership Training
COMPUTER SKILLS
Proficient in Excel, Word, PowerPoint, Outlook and Singleview
REFERENCES
Available Upon Request