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Manager Customer Service

8724, United States
May 24, 2010

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Donna M. Smith

*** **** *****

Brick, NJ *****

H -732-***-****

C -732-***-****

Operations and Finance professional with over 20 years of extensive

experience in Operations, Billing, Collections and Credit, including over

two years in the role of Credit Manager for a fortune 500 Company.


Arbinet, Inc - August 2004 - February 2010

Director of Billing, Credit and Collections

. Managed all billing aspects

. Supervised day to day customer service

. Supervised daily Collections and Cash Receipts

. Assisted Controller with reconciliation of Singleview billing system

to general ledger

. Hired and trained of staff to accomplish departmental goals

. Supervised database testing

. Developed training manual for Billing/Credit/Collections department

. Worked extensively with third party collection agencies

. Successfully managed a staff of three employees

. Successfully transitioned the move of the billing, credit and

collections department to Virginia

Goebel of North America - Sept 2002 - August 2004

Operations Manager and Sales Operations Manager

. Responsible for setting up sales shows

. Managed the distribution of inventory between warehouses

. Created and reported on sales forecast

. Opened a new Factory Outlet Store for Goebel

. Opened a temporary store in N.Y.C.

. Organized and ran Warehouse Sales

. Created a manual for job duties

. Managed the phone system

. Organized company moves

. Monitored Postal permits

Cast Art Industries, LLC - October 1999 - August 2002

F/K/A Papel Giftware

Director of Credit/Collections - June 2001 through August 2002

. Combined two companies accounts receivable base

. Maintained all credit and collection functions

. Assessed credit applications from potential customers and determined

credit worthiness.

. Set policy and procedures

. Ensured that all orders were reviewed on a timely basis for compliance

within the company policies and procedures

. Responsible for collection of Account Receivable base

. Created and maintained weekly and monthly reports for the Credit and

Collection Department

. Responsible for the placement of accounts to third party collection

agencies, bankruptcies and litigation of accounts

. Hired and trained staff to accomplish departmental goals

. Managed a staff of eleven employees

Manager of Credit/Collections - October 1999 through June 2001

. Managed the Accounts Receivable and the Credit functions

. Evaluated and implemented new policies for the Credit and Collections


. Re-evaluated the bankruptcies policies and the submission of accounts

to a third party collection agency

. Hired and trained staff

Microwarehouse, Inc - January 1994 - October 1999

Credit Manager

. Assessed credit applications from potential customers and determined

credit worthiness. Setting payment terms.

. Ensured that all orders are reviewed on a timely basis's for

compliance with company policies and procedures

. Reviewed existing client base to monitor business activities regarding

bankruptcies, litigation, collection activity, etc.

. Evaluated and implemented controls to enforce compliance to corporate


. Hired and trained staff to accomplish department goals

. Supervised a team of over forty (40) employees

Shrewsbury State Bank - January 1985 - September 1992

Assistant Treasurer

Supervised daily activity of:

. Bank Collections

. Credit Research

. All activities of the institutional loan system

. Reviewed and approved loan applications and credit reports

Heritage Bank, N.A. - September 1980 - January 1985

. Supervised bank merger transactions, developed and implemented bank

service program

. Serviced and monitored construction mortgage including approvals and

disbursement of funds.


Fairleigh Dickinson University, Rutherford

Earned 100 credits towards B.S. in accounting

Middlesex County College

A.A.S. in Accounting


Zinger Miller Management Training, Effective Communications and Management

& Leadership Training


Proficient in Excel, Word, PowerPoint, Outlook and Singleview


Available Upon Request

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