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Customer Service Manager

Aberdeen, South Dakota, 57401, United States
May 24, 2010

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Gary L. Lippert

**** *. *** **.

Aberdeen, SD ***01

(605) ***-****




• Performance-driven Commercial Banking Executive

with a proven ability to achieve and exceed business

development goals in a fast paced, competitive

banking environment.

• Relationship-development expertise that

complements the ability to aggressively build a solid

customer base and drive revenue growth.

• Proven analysis and problem solving skills and the

ability to effectively communicate information in

oral and written report form.

• Well developed negotiating skills and ability to

effectively resolve issues for the best outcome.

• Ability to lead and motivate support staff to achieve

department efficiencies.

• Broad based experience in bank operations

including commercial, agriculture, mortgage and

consumer lending, deposit generation, customer

relations and policy/procedure.

• Committed to providing the very best possible

customer service.


Plains Commerce Bank – Aberdeen, South Dakota

1999 to November 2009

Vice President

• Initiated ground up development of a highly

profitable commercial loan department which grew

to $61.0 MM in 10 years.

• Consistently outperformed commercial loan growth


• Served on the bank’s loan review committee.

• Supervised consumer lending, cash management

and loan processing support staff.

• Was responsible for training personnel in various

lending activities.

• Participated in development of the bank’s marketing

strategies which resulted in solid loan and deposit

growth for the bank.

• Received consistent superior job performance rating.

Agri Bank – Fargo, North Dakota

Early 1999

Senior Credit Officer

• Managed a significant portfolio of non-performing

Farm Credit Services agriculture loans to bring

them back to performing status.

BNC National Bank – Bismarck, North Dakota

1996 to 1999

Vice President

• Served as commercial and agriculture loan Vice

President for a community branch bank.

• Provided Ag and commercial financing services to

the BNC system’s largest loan customer.

The Peoples Bank – Aberdeen, South Dakota

1992 to 1996

Agriculture Loan Officer

• Responsible for developing a very successful

agriculture banking department which grew to over

$6.0 MM in solid performing loans during my four

year tenure. Since that time, the bank’s Ag lending

department has continued to grow and is now one of

the main revenue producing departments within the


• Assisted with the development of advertising,

marketing and promotion materials.

Self employed

1981 to 1992

• Took over operation of the family 2,000 acre grain


• Contracted with the Farm Service Agency to conduct

on site farm visits, complete annual financial reports

and consult with FSA administration.

Montana Department of Natural Resources – Helena,

Montana 1980 to 1981

Financial Specialist

• Served as financial administrator for the Montana

Department of Natural Resources Geothermal

Energy Development Agency.

American Federal Savings & Loan Association –

Aberdeen & Webster, South Dakota 1975 to 1980

Mortgage Loan Officer

• Conducted all duties related to operations of a

Savings & Loan branch office. This included a term

as branch manager, home mortgage loan officer and

deposit account duties.


Midwest Banking Institute – Morris, Minnesota

Northern State University – Aberdeen, South Dakota

(B.S. Business Administration)


• Presently serving second term on the Board of

Directors for the NE South Dakota United Way.

• Served eight years on the City of Aberdeen

Elementary & Middle School Site Based

Management Teams.

• Served on the City of Aberdeen Zoning & Planning

advisory committee.

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