Project Manager Management
Resume:
Kelly Przybysz
*************@*****.***
Summary
An experienced, forward-thinking IT professional with impressive Project
Management, Change Management, Business Analysis, and Consulting
experience, particularly in the Automotive, B2C Financial and Retail
industries. Strong analytical skills with a proven track record in all
phases of the SDLC. Excellent communication and interpersonal skills
with an extensive background in on-site Customer Support.
Technical Skills
Languages/Tools: FOCUS, JCL, TSO/ISPF, CICS, CA7 & CA-View, EDI (XML
and ANSI X12), AS/400, Caliber RM, Requisite Pro, SharePoint, EDI
(Electronic Data Interchange), DOORS, Intalio, Photoshop, MS Word, MS
Excel, MS PowerPoint, VISIO
Databases: IMS, SQL
Environments: MVS TSO/ISPF, Windows XP
Methodology: SDP-21, CMMI, UML, Process Flow Modeling, Use Cases
Professional Employment
TransUnion Interactive, San Luis Obispo, CA 11/2006 - 01/2010
Business Analyst / Product Developer
. Led multiple projects through the Change Management process to
develop transactional and subscription based credit reporting web
sites. The projects included on-site and off-site TransUnion
Management, on-site database and code developers and off-site code
developers in India.
. Led cross-departmental team of ten Employees on time sensitive
compliance projects related to legal actions.
. Led project to make consumer website ADA compliant.
. Completed multiple Single Sign-on projects for the b2c web sites.
. Created Requirements documents using the DOORS 8.3 requirements
tool.
. Developed website content through the use of Interwoven's Content
Center Professional.
. Created layered webpage mockups using Adobe Photoshop 7.0.
Les Schwab Warehouse Centers, Prineville, OR 05/2005 - 08/2006
Senior Business Analyst
. Conducted JAD sessions with Executives, Technical Personnel and
System Users to elicit Requirements and Business Rules for the
purchase/upgrade of software products.
. Authored Business Cases and RFP's via the Change Management process
for products that included: a new 1099 system for the
Tax/Accounting Department, an Automated Tote Staging System for the
Distribution Center, the addition of a Nearline Storage System for
the LAN team and a Web-based Asset Management System for the
Information Technologies Department.
. Converted Customer Requirements into Functional Specs for the
Developers.
. Assisted in the creation of standard EDI templates for Purchase
Orders and Statements that could be tracked and processed via the
Web.
. Created Process Flows to document Asset Management processes after
data mining current procedures/processes to prove compliance with
Sarbanes-Oxley requirements.
EDS (Electronic Data Systems), Various Locations in Southeastern Michigan
1992-2005
EDS, Detroit, MI 11/2004 - 05/2005
Product/Market Data Analyst supporting GM's Sales Delivery Organization
. Acted as GM Project Manager for the integration of Saturn and Saab
into the Sales Delivery Reporting Systems. As Project
Manager/Change Manager, was responsible for the performance of 5
EDS Technical Staff Members.
. Conducted JAD Requirements gathering sessions with the Saturn and
Saab organizations.
. Provided Data Management support for the Global Sales Reporting,
Market Analysis and Forecasting organizations as the System/Product
Owner of the Vehicle Information Description System.
. Used GM's SDP-21 Process Set and EDS's CMM Process Set to conduct
code reviews and create project documentation.
EDS, Detroit, MI 09/2004 - 11/2004
Business Analyst / Requirements Analyst supporting GMAC (General Motors
Acceptance Corporation)
. Conducted JAD sessions with GMAC Branch Personnel to elicit
requirements for the Define stage of the EVE (Edit Validation Engine)
project using GM's SDP-21 Process Set. EVE is a complex web-based
tool that provides instant validation of Customer Information.
. Used the Caliber RM requirements tool to create the Business
Requirements and Functional Requirements documents.
. Conducted Toll - Gate Reviews for the Requirements Documents with GMAC
and EDS technical personnel.
EDS, Detroit, MI 06/2004-09/2004
Business Analyst / Process Consultant supporting the GM Rewards Program
and GM MasterCard
. Led a team of 6 Technical Resources in the development of an RFP to
find a Service Provider who could combine the backend processing of
the Web-based GM Rewards program and the GM MasterCard.
. Conducted JAD sessions with more than 30 GM Customers from various
Divisions to gather requirements and facilitate decision making.
. Completed the GM Change Management Process and Procedures via the SDP-
21 rule set.
. Developed the Use Cases for the new system using UML methodology.
EDS, Troy, MI 07/2003-09/2004
Migration Specialist supporting the Saturn's Automotive Retail Group
. Completed over one hundred fifty successful dealer environment
migrations using File Aid IMS and FTP (File Transfer Protocol). This
entailed analyzing the Dealer's individual AS/400 box, recreating and
customizing it on a Test Box and then moving the information to a
Community Dealer AS/400 that was divided by Time Zone.
EDS, Warren, MI 01/2000-07/2003
Business Analyst / Production Support Programmer supporting GM's
Materials System
. The MGO system is GM's Materials Global Optimization System, which is
used in over 130 GM Assembly and Component Plants worldwide. It is an
extremely complicated System that cannot be reproduced with COTS
software, and requires expert analysis. My role on this team was tri-
fold, and all roles were performed simultaneously.
. As a Project Manager, led the Change Management process and completed
all CMMI Change Management paperwork for multiple projects with
multiple project teams consisting og GM Business personnel and EDS
Technical personnel.
. Performed as the SME (Subject Matter Expert) for the Specifications
and Shipping portions of the MGO (Materials Global Optimization
System). Partnered with a GM Counterpart to answer questions, provide
decisions and research problems.
. As a Business Analyst supporting this System, conducted JAD sessions
with General Motors and Technical Resources to support System Fixes
and Enhancements. EDS's CMM Process Set was used to facilitate
Requirements Documentation, Toll Gate review sessions and Code
Implementations. Responsible for the performance for the 15
Programmers of the Minneapolis Solution Center in regards to their
support of the Specifications area of the System.
. As a Production Support Programmer, made JCL, COBOL and PL/1 code
changes based on Customer Requests and identified systems issues.
Used SQL to query the databases. Provided 24/7 pager support, which
entailed 15 minute resolution of identified code issues, based on
required metrics from General Motors.
EDS, Warren, MI 07/1998-01/2000
Help Desk Coordinator supporting GM's MGO System
. Documented and resolved system issues called in from more than 150
General Motors Assembly and Component plants worldwide by researching
and replicating concerns with the MGO System, and supporting job
streams.
EDS, Troy, MI 09/1994-07/1998
Business Analyst / System Owner supporting the Chevrolet Customer
Assistance Center
. Acted as the System Owner for the Chevrolet Customer Assistance
System.
. Conducted JAD sessions with Chevrolet Customers and EDS Technical
Personnel for System Fixes and Enhancements.
. Developed and implemented User, System and Regression Test Plans for
the mainframe Customer Assistance System and the Client/Server
personnel application.
. Provided end-user training on system changes.
. Wrote extensive documentation, including a User Manual for the entire
System.
. Implemented the use of the Internet and the Eudora mail package for
the correspondence specialists.
EDS, Detroit, MI 07/1992-09/1994
Call Center Agent supporting the GM MasterCard
. Resolved customer concerns about their account by utilizing the in-
house Mainframe computer system to research, rectify and follow-up on
them.
. Acted as a Scheduling Coordinator for the center.
. Developed a Training Module on the correct use of forms.
Education
. University of Detroit Mercy, Detroit, MI
Bachelor of Science Degree in Management (Magna Cum Laude)
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