Cherayn White
*** ********** ****** ********** ** 07060
Home: 908-***-**** ( Cell: 908-***-****
abmrmo@r.postjobfree.com
Profile
Results orientated, dependable professional experienced in customer
service training. Excels in fast paced environments as well as
supervising and motivating staff to increase productivity and
company profitability. Works well independently as well as part of
a team. Committed to excellence.
Education
Promise Culinary Arts School Graduate June 2010
New Brunswick, NJ
Department Education Culinary Certification Training Program
Learned basic principles of cooking, including terminology, knife skills, and
history.
Completed preparation of classic stocks and sauces.
Trained in and with various proteins, vegetables, starches, breads and
desserts.
Hands on experience, including a two-week externship.
Exposure and training in front of the house methods and standards.
Completion of Serv-Safe/certified 2010 and New Jersey Health Sanitation
Course 2010 and Middlesex
County Public Department Food Service Sanitation Course
University OF Phoenix-Online Business
Administration Major
DeVry University-
Business Administration Major New Brunswick, NJ
NJ Campus/Online
Katharine Gibbs Secretarial Arts Certificate Graduated June
1993 Montclair, NJ
Relevant Courses:
Project Management for Executive Assistants
MS Office for Professional Staff
Keyboarding and Document Formatting
Communication Skills for Executive Assistants
Professional Office Procedures
Microsoft Office Specialist (MOS), 2007
Key Skills
Areas of Customer Complaint Handling & Order Fulfillment
Expertise Satisfaction Resolution Teambuilding &
: Enhancement Training
Customer Service
Computer MS Word MS Outlook MS Publisher
Skills: MS Excel Windows
MS PowerPoint
Experience
Debt Remedy Solutions Client Service/ Retention
Somerville, NJ Representative, 2008-2009
Highlights:
Handled inbound calls; make outbound calls - Standard minimums: 80+
outbound calls and/or 3-4 hours of talk time per 8 hours of work
time.
Processes requests for negotiations, update client information and
changes to account, handle research inquiries, prepare correspondence
and fulfill client needs to ensure ultimate client satisfaction.
Provided exceptional client service through positive interactions and
product knowledge with each and every client.
Consistently exceeded client's expectations with professional,
efficient and outstanding phone service.
Support clients by keeping them informed and on track with their
program.
Office Team, Bridgewater, NJ Administrative
Assistance, 2006-2007
Provided administrative support primarily to the CEO and then to five
(5) Senior Executive Team Members.
Received and screened visitors, telephone calls, and mail.
Scheduled meetings, conferences, and appointments. Established and
maintained calendar of events and kept CEO informed of commitments.
Made arrangements for and host visiting personnel. Made travel
arrangements, coordinated airline and auto rental reservations, hotel
accommodations.
Created monthly expense reports for CEO and Board members. Proofread
and /or reformatted drafts of documents created by CEO for spelling,
grammar, and clarity of communication so that final correspondence
was signature-ready.
Source One Communications Bloomfield, NJ Customer Service Trainer,
2002-2006
Human Resources Specialist, 1997-2002
Provided training to new employees on technical issues.
Conducted training classes.
Responsible for the recruitment and training of customer service
representatives.
Assisted in the development of new policies and procedures.
Requested references from present or past employers of applicants;
Informed job applicants of their acceptance or rejection for
employment;
Conducted Internet research to locate resumes
Maintained employee files and the HR filing system.
Assisted with the day-to-day efficient operation of the HR office.
Screened job applicants to obtain information such as education and
work experience
Assisted with employee relations
Updated the appropriate forms when an employee received a promotion
or switched health insurance plans.
Requested references from present or past employers of applicants;
Informed job applicants of their acceptance or rejection for
employment;
Conducted Internet research to locate resumes
COSCO North America, Secaucus, NJ Human Resources Specialist
1995-1997
Worked as liaison between employees and insurance groups.
Acted as backup to payroll department in the absence of payroll
specialist verified timesheets, updated employee information,
processed pay hours.
Ensured all Visas were valid and renewed.
Entered payroll information in ADP payroll system.
Conducted new hire orientations for corporate exempt and non-exempt
positions.