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Customer Service Human Resources

Location:
7060, United States
Posted:
May 25, 2010

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******* *****

*** ********** ****** ********** ** 07060

Home: 908-***-**** ( Cell: 908-***-****

********@***.***

Profile

Results orientated, dependable professional experienced in customer

service training. Excels in fast paced environments as well as

supervising and motivating staff to increase productivity and

company profitability. Works well independently as well as part of

a team. Committed to excellence.

Education

Promise Culinary Arts School Graduate June 2010

New Brunswick, NJ

Department Education Culinary Certification Training Program

Learned basic principles of cooking, including terminology, knife skills, and

history.

Completed preparation of classic stocks and sauces.

Trained in and with various proteins, vegetables, starches, breads and

desserts.

Hands on experience, including a two-week externship.

Exposure and training in front of the house methods and standards.

Completion of Serv-Safe/certified 2010 and New Jersey Health Sanitation

Course 2010 and Middlesex

County Public Department Food Service Sanitation Course

University OF Phoenix-Online Business

Administration Major

DeVry University-

Business Administration Major New Brunswick, NJ

NJ Campus/Online

Katharine Gibbs Secretarial Arts Certificate Graduated June

1993 Montclair, NJ

Relevant Courses:

Project Management for Executive Assistants

MS Office for Professional Staff

Keyboarding and Document Formatting

Communication Skills for Executive Assistants

Professional Office Procedures

Microsoft Office Specialist (MOS), 2007

Key Skills

Areas of Customer Complaint Handling & Order Fulfillment

Expertise Satisfaction Resolution Teambuilding &

: Enhancement Training

Customer Service

Computer MS Word MS Outlook MS Publisher

Skills: MS Excel Windows

MS PowerPoint

Experience

Debt Remedy Solutions Client Service/ Retention

Somerville, NJ Representative, 2008-2009

Highlights:

Handled inbound calls; make outbound calls - Standard minimums: 80+

outbound calls and/or 3-4 hours of talk time per 8 hours of work

time.

Processes requests for negotiations, update client information and

changes to account, handle research inquiries, prepare correspondence

and fulfill client needs to ensure ultimate client satisfaction.

Provided exceptional client service through positive interactions and

product knowledge with each and every client.

Consistently exceeded client's expectations with professional,

efficient and outstanding phone service.

Support clients by keeping them informed and on track with their

program.

Office Team, Bridgewater, NJ Administrative

Assistance, 2006-2007

Provided administrative support primarily to the CEO and then to five

(5) Senior Executive Team Members.

Received and screened visitors, telephone calls, and mail.

Scheduled meetings, conferences, and appointments. Established and

maintained calendar of events and kept CEO informed of commitments.

Made arrangements for and host visiting personnel. Made travel

arrangements, coordinated airline and auto rental reservations, hotel

accommodations.

Created monthly expense reports for CEO and Board members. Proofread

and /or reformatted drafts of documents created by CEO for spelling,

grammar, and clarity of communication so that final correspondence

was signature-ready.

Source One Communications Bloomfield, NJ Customer Service Trainer,

2002-2006

Human Resources Specialist, 1997-2002

Provided training to new employees on technical issues.

Conducted training classes.

Responsible for the recruitment and training of customer service

representatives.

Assisted in the development of new policies and procedures.

Requested references from present or past employers of applicants;

Informed job applicants of their acceptance or rejection for

employment;

Conducted Internet research to locate resumes

Maintained employee files and the HR filing system.

Assisted with the day-to-day efficient operation of the HR office.

Screened job applicants to obtain information such as education and

work experience

Assisted with employee relations

Updated the appropriate forms when an employee received a promotion

or switched health insurance plans.

Requested references from present or past employers of applicants;

Informed job applicants of their acceptance or rejection for

employment;

Conducted Internet research to locate resumes

COSCO North America, Secaucus, NJ Human Resources Specialist

1995-1997

Worked as liaison between employees and insurance groups.

Acted as backup to payroll department in the absence of payroll

specialist verified timesheets, updated employee information,

processed pay hours.

Ensured all Visas were valid and renewed.

Entered payroll information in ADP payroll system.

Conducted new hire orientations for corporate exempt and non-exempt

positions.



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