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Project Manager Six Sigma

Lake Dallas, Texas, 75065, United States
May 25, 2010

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Shelley Greene

** ***** ***** **** ~ Hickory Creek, TX 75065

(303) ***-**** ~


. Professional Business Analyst with solid knowledge of government

services, health administration, and sales compensation incentive


. Strong expertise in requirement analysis, data modeling and ad hoc


. Ability and willingness to mentor business partners.

. QA experience in all phases of life cycle, including, testing, defect

tracking, management, and reporting.

. Experience with process improvement tools: Six Sigma (Green Belt

Certified), Lean, Business Value Stream Mapping, Process Management and


. Manage the development of projects using System Development Life Cycle

Methodology (Agile, Waterfall, and Iterative).

. Excellent project management, analytical, problem solving, decision

making, testing and communication skills.

. Computer skills include: Callidus TrueComp Manager/True Information

Reports, MS Office, MS Project, MS Visio, Use Cases, and UML Diagrams.

SharePoint 2007, Minitab, Raven Flow, SnagIt, SpeeDev, Test Director,

Altiris, Changepoint, Visual Source Safe, Problem Tracker. Familiar

with SQL and MS Access.

. Experience in enterprise web applications including transaction-based

web applications.

. Add CRM,


October 2009-Present First Command Financial Planning

Fort Worth, TX

Senior IT Business Analyst

. Work in partnership with management, business units, and project team

members to identify and refine business objectives, business rules,

business process models and functional/non-functional requirements for

a Commissions System (TrueComp).

. Participated in design sessions with the Business working with Callidus

project team members and internal participants to reengineer the

Compensation plans to best implement and utilize the Callidus

compensation system. Researched and corrected production issues related

to rules, data feeds, software bugs, and pipeline performance.

. Mentor the Business Department BA's and IT BA's in composing the

business objective and scope document, identifying and refining the

departmental and organizational business rules, and developing the

business current-state process models.

. Develop test plans, test scenarios and test cases and lead the QA

testers through the testing phase. Oversee and manage the activities of

both the QA testers and the End User testers to ensure that the

delivered solution meets the needs of the business as documented in the


. Analyze, troubleshoot, and resolve issues encountered during testing

and implementation, serve as the project subject matter expert during

construction and implementation stages for new applications or existing

application enhancements and provide direct or indirect project-related


. Organize, lead and facilitate project team meetings (Business Owners,

Department BAs, QA team, IT professionals, and other stakeholders) in

which project activities are discussed, consensus is developed, and

issues are resolved, using positive conflict resolution techniques.

. Develop reasonable time estimates for project team tasks, and complete

assigned tasks in a timely manner with a high level of quality.

August 2007-October 2009 CONEXIS

Irving, TX

Business Analyst

. Integrated Business Analysis and Six Sigma methodologies to identify,

analyze and design processes to parallel overall business strategies

and improve flow of information within the company by applying six

sigma tools and methods including DMAIC (Define, Measure, Analyze,

Improve, Control), DFSS (Design for Six Sigma), Process Management and

Lean Implementation.

. Developed strategic partnership between business and technical experts

to formulate business requirements and drive consensus among the teams

using Waterfall and Agile methodologies.

. Supported and verified the fulfillment of all requirements by managing

scope, maintaining change control and participating in system and user

acceptance testing to ensure the end product addresses the goals and

objectives and is a success from start to finish.

. Worked with QA teams by assisting with system testing. Coordinate and

facilitate User Acceptance Testing.

. Participated in Six Sigma Kaizen events, utilizing the concepts and

tools of Lean Six Sigma to drive improvement processes and find ways to

eliminate waste and inefficiencies.

. Employed visual and collaborative techniques through JAD sessions to

map business processes and gather requirements to build solutions that

meets user needs.

. Composed Use Cases, Sequence Diagrams, Context Diagrams, Workflow and

Activity Diagrams.

. Assisted in development of training material and user guides for

internal and external users.

. Provided support and maintenance for installed systems.

. Managed smaller projects and act as backup to Project Manager on larger


June 2003-July 2007 Douglas County Government

Castle Rock, CO

Business Analyst

. Elicited, analyzed, and documented functional requirements using

traditional requirements engineering approaches and agile

methodologies. Understood capabilities of IT department and acted as

liaison between IT and the business side of the company to streamline

business processes.

. Applied modeling to understand root causes by documenting the AS-IS

state. Extracted and organized data relevant to understand and measure

current process for correction or elimination of errors and reduction

of costs.

. Identified business problems and proposed intelligent solutions.

Enhanced processes by identifying and implementing improvement

opportunities. Modeled the TO-BE state (process and workflow


. Coordinated and participated in user acceptance testing and issue

management with end users. Created and enhanced training/user


. Completed gap analysis to determine the variance between current

capabilities and new business requirements.

. Assisted in product search and evaluation during third party package

selection, integration and implementation.

. Coordinated cross-functional sessions with multiple business units

assessing strategic direction for required tasks. Interfaced with

business unit managers, staff and end users to identify on-going

enhancements and/or new development opportunities to improve

efficiencies or satisfy new business opportunities.

2001-2003 Douglas County Government Castle Rock, CO

IT Asset Specialist

. Managed fixed assets and accountable for inventorying and disposition

of assets.

. Tracked and managed high-valued software assets.

. Evaluated license management and inventory solutions.

. Improved IT decision-making with dynamic analysis of usage and

compliance at every stage of the software lifecycle.

. Purchased hardware and software. Negotiated effectively with vendors

to achieve ongoing savings.

. Reduced costs with a policy-based and standards-based approach.

. Reduced risk with proactive alerts for license compliance, security,

and other key performance indicators.

2000-2001 Broward County Sheriff Ft. Lauderdale, FL

Fingerprint Analyst

. Analyzed fingerprint comparisons of felony cases to ascertain identity

of individuals.

. Utilized the Automated Fingerprint Identification System (AFIS).

. Generated and developed a variety of reports as related to unit


1989-1999 Douglas County Sheriff Castle Rock, CO

Crime Scene Investigator

. Processed crime scenes to include photography, sketches and evidence


. Recorded comprehensive and chronological documentation to record the

analysis of the crime scene.

. Prepared and calculated annual budget for crime laboratory.

. Conducted fingerprint comparisons and utilized AFIS system.

. Maintained and controlled the security and documentation of the


. Provided courtroom testimony as to crime scene and chain of evidence.


. Working toward Certified Business Analyst Professional (CBAP)

certification through IIBA

. Callidus TrueComp Fundamentals and Concepts - April 2010

. SharePoint Designer 2007 - December 2009

. JAD(R) Sessions-Performing Effective Requirements Gathering - August


. Certified Six Sigma Green Belt - August 2008

. Certified Lean Six Sigma Instructor - December 2007

. Certified Business Analyst by ESI International - February 2007

. Requirements-Driven Development: Aligning IT with the Business - May


. Managing IT Projects (ESI) - February 2007

. Use Case Modeling for Business Analysis (ESI) - December 2006 (3 days)

. Workflow Modeling (ESI) - October 2006 (2 days)

. Introduction to Business Analysis (ESI) - August 2006 (3 days)

. Understanding and Managing Behavioral Differences - May 2006 (5 days)

. Leading and Managing - April 2005

. How To Gather and Document User Requirements (ESI)- September 2004 (4


. Managing IT Projects March 2003 (4 days)


University of Phoenix, Denver, CO

. Bachelor of Science Information Technology, 2002

Scott Community College, Bettendorf, IA

. Associate of Liberal Arts, 1991

George Washington University School of Business

. Professional Certificate in Business Analysis, 2007

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