Customer Service Manager

Shaoyin Wang

Resume

January ****

Resume

Personal Information :

Name: ShaoYin Wang

Gander: Male

Nationality: China

Phone: 571-***-****

E-mail: abmrlz@r.postjobfree.com

Educational Background :

2008.01-2009.09, University of Northern Virginia

MBA Marketing (Master Degree)

Comprising 5 Main courses in Management and Fianancial,5 Core course in

Legal and Economics,and 4 Concentration course in Marketing

2000.09-2004.06 Shanghai University

Communication Engineering (Bachelor Degree in Science )

Total 76 course achieved in 4 years,including a house alarm system design

.

Practice Experience

2008.01-2009.08 Hunan Dynasty Restaurant (Part time )

Position :Assistant Manager

Job desicription :

Assistant Manager to taking care of orders and reservation, monitor waiter

and waitress to provide the finest service to customers,coordinate with

the chef for the special order .

2005.12-2007.06 DHL GLOBE FORWARDING CO.,LTD

Position :Team leader of Key account service group (Intel)

Job desicription :

Key Objectives

. To ensure that all daily assignments are fully completed

. To abide by all company procedures and policies as set out in the

company manual

. To ensure that the best interest of DHL group and Intel global are

upheld at all times and report to Key account sales manager and

customer service manager in a timely manner

. To manage the team and be a leader for the teammember and inhouse

staff .

Key Responsibilities

. Ensures the staff are safe and secure at all times

. Ensures that the Intel is serviced to the best of the abilities of

the staff and the stated performance criteria are promised are

adhered to at all times

. Ensures that orders are processed in a timely manner and that at no

stage falls more than 24 hours behind in dispatch without consent

from the superior, in which event plan the workflow to ensure

getting back on track within a reasonable time frame

. Organise overtime if required

. Ensures the Account Managers are fully informed for the case if

there is any abnormal occur .

. Ensures adequate cover is provided for in the event of staff

absences

Key Tasks

. Chairs weekly meetings and conference call with Intel inside staff

to discuss any relevant issues for the week

. Ensures that freight invoices are reconciled and are completed each

month in time and follow up the outstanding invoice

. Ensures that all completed orders are processed each night before

staff leave

. Authorises all stock transfer and ensure paperwork is done

correctly

. Communicate with teammember for the update SOP of Intel

. Monitors the airline performance and reviews with export department

. Develops staff recruitment and training programs with a long term

employment strategy

. Works with management and other staff in developing and improving

levels of service and performance .

2004.06-2005.12 Liaoning ZHH-CDS Logistics Co.,Ltd

Position :

Customer Services Representative

Job description :

. Develop strong relationship with the local customer and foreign

agent

. Negotiate the freight price with both master co-loader and local

customer

. Inland transportation arrangement

. Airfreight space control, custom document audit

. Daily tracking

. Missing,damage invistegation

. Overlength,special shippment handling

2003.07-2003.09 CHINA TELECOM Shanghai Video and Data Communication

Co.,Ltd.

Position :Trainee

Job description:

Assist the chief program designer to test the new system and data

collection . Build up the experiment environment .

Personal characteristics :

- Well marketing-oriented knowledge and problem solving capability

- Maturity stable emotion,wide breadth of knowledge,positive outlook,open mind to different culture,embrace the change and challenge .

- With the background of Physics I have very good Math and logic

specialties.

- Well communicating and management skill from the sales, management and

customer service

- Very well self-discipline and teamwork spirit

- Fine computer software and hardware skills

- Very fast learning skill from the experience of many different kinds of

jobs and positions.

- Language fluency in English and Chinese Mandarin

Reference :

Rob Bian

Manager of Hunan dynasty Resturant

Phone :202-***-****

Kelvin Jiang

Assistant Manager of DHL GLOBAL FORWARDING GROUP/SHA CUSTOMER SERVICE

DEPARTMENT

Phone:862*-********

Rocky Lee

Airfreight Manager of Liaoning ZHH-CDS Logistics Co.,Ltd

Phone:862*-********

Contact this candidate