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Human Resources Customer Service

Location:
Chandler, Arizona, 85248, United States
Posted:
May 25, 2010

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VICTORIA MARIE FRAGA, PHR

**** *. ******** ***

Chandler, AZ 85248

(480) ***-****

abmrll@r.postjobfree.com

Over 9 years of hands on human resources experience in creating, designing and

managing all aspects of a human resource office. Strong leadership and management

skills, very knowledgeable of federal and state personnel laws and superior oral &

written communication skills.

PROFESSIONAL EXPERIENCE:

Talent Acquisition Manager

10/2007-7/2008

Direct Alliance Corporation, Tempe, AZ

Led a team of 4 Recruiters in an extremely fast paced call center environment. (team

filled over 500 sales and support positions in 7 months).

Personally recruited for Marketing, IT, Management, and Accounting Positions.

Utilized job boards such as Career Builder, Monster, Dice, Craigslist, and applicant

tracking software to find candidates.

Interfaced with Department managers to determine staffing needs and strategies.

Represented Direct Alliance at Job Fairs and built relationships with college career center

advisors.

Insured Direct Alliance was OFCCP compliant in recruiting and hiring practices.

Vice President, Human Resources

1/2004- 7/2005

Fidelity National Financial Home Warranty, Walnut Creek, CA (Fortune 400 company)

Provided counsel to all levels of employees on performance, disciplinary actions, general work

practices and regulatory compliance.

Recruited, interviewed and selected employees to fill vacant positions for busy call

center.

Provided new employee orientation which detailed benefits, safety, and expectations of

new employees.

Insured that payroll was submitted and accurate for exempt and non-exempt employees.

Supervised payroll assistant.

Responsible for all employee benefit programs and Open Enrollment changes.

Partnered with the senior executive team to ensure that the organization’s objectives

were continually met.

Developed and managed employee incentives including holiday parties, picnics, and

monthly contests.

Staffing Specialist / Recruiter

1999-2002

ReloAction, Pleasanton, CA

Recruited, interviewed, and selected employees to fill exempt and non-exempt

positions.

Wrote job descriptions for all positions to maintain continuity and integrity.

Arranged interviews between candidates and managers.

Maintained EEO statistics and resume pipeline for future needs.

Human Resource Generalist

1997-1998

Electro-Test, Inc., Danville, CA

Primary HR contact for employee benefits and recruiting. Recruited Engineering and

Administrative personnel – both exempt and non-exempt positions.

Provided recruiting at career fairs and trade shows.

Wrote and edited employee handbook and monthly newsletter.

Maintained records and assisted with day to day questions for 450 employees.

Human Resources Assistant

1995-1996

Spreckles Sugar Company, Pleasanton, CA

Assisted VP of Human Resources in benefits administration for 1500 retired and active

employees.

Maintained employee records and assisted with day to day questions.

Sales Associate 1985-

1995

Nordstrom, Inc. Walnut Creek, CA,, Costa Mesa, CA, & Tyson’s Corner, VA

Customer Service All-Star 1990-1991

EDUCATION & PROFESSIONAL DEVELOPMENT:

University of Southern California- Bachelor of Arts in Communications and Journalism

- USC Women’s Varsity Swim Team Scholarship

- Honors Internship with Entertainment Tonight (2 years)

Member, Society of Human Resources Management

Member, Northern California Human Resources Association

Preventing Workplace Harassment

Misc. continuing education seminars – HR Law and Recruiting

Human Resources Council – Misc. continuing education seminars

Certified, American Red Cross Basic First Aid & CPR

COMPUTER SKILLS:

MS Office – Word, Excel, Outlook

ADP and E-Time payroll systems

Taleo recruiting software and internet resume search boards

Various HRIS systems including Oracle and in-house software systems



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