VICTORIA MARIE FRAGA, PHR
Chandler, AZ 85248
abmrll@r.postjobfree.com
Over 9 years of hands on human resources experience in creating, designing and
managing all aspects of a human resource office. Strong leadership and management
skills, very knowledgeable of federal and state personnel laws and superior oral &
written communication skills.
PROFESSIONAL EXPERIENCE:
Talent Acquisition Manager
10/2007-7/2008
Direct Alliance Corporation, Tempe, AZ
Led a team of 4 Recruiters in an extremely fast paced call center environment. (team
filled over 500 sales and support positions in 7 months).
Personally recruited for Marketing, IT, Management, and Accounting Positions.
Utilized job boards such as Career Builder, Monster, Dice, Craigslist, and applicant
tracking software to find candidates.
Interfaced with Department managers to determine staffing needs and strategies.
Represented Direct Alliance at Job Fairs and built relationships with college career center
advisors.
Insured Direct Alliance was OFCCP compliant in recruiting and hiring practices.
Vice President, Human Resources
1/2004- 7/2005
Fidelity National Financial Home Warranty, Walnut Creek, CA (Fortune 400 company)
Provided counsel to all levels of employees on performance, disciplinary actions, general work
practices and regulatory compliance.
Recruited, interviewed and selected employees to fill vacant positions for busy call
center.
Provided new employee orientation which detailed benefits, safety, and expectations of
new employees.
Insured that payroll was submitted and accurate for exempt and non-exempt employees.
Supervised payroll assistant.
Responsible for all employee benefit programs and Open Enrollment changes.
Partnered with the senior executive team to ensure that the organization’s objectives
were continually met.
Developed and managed employee incentives including holiday parties, picnics, and
monthly contests.
Staffing Specialist / Recruiter
1999-2002
ReloAction, Pleasanton, CA
Recruited, interviewed, and selected employees to fill exempt and non-exempt
positions.
Wrote job descriptions for all positions to maintain continuity and integrity.
Arranged interviews between candidates and managers.
Maintained EEO statistics and resume pipeline for future needs.
Human Resource Generalist
1997-1998
Electro-Test, Inc., Danville, CA
Primary HR contact for employee benefits and recruiting. Recruited Engineering and
Administrative personnel – both exempt and non-exempt positions.
Provided recruiting at career fairs and trade shows.
Wrote and edited employee handbook and monthly newsletter.
Maintained records and assisted with day to day questions for 450 employees.
Human Resources Assistant
1995-1996
Spreckles Sugar Company, Pleasanton, CA
Assisted VP of Human Resources in benefits administration for 1500 retired and active
employees.
Maintained employee records and assisted with day to day questions.
Sales Associate 1985-
1995
Nordstrom, Inc. Walnut Creek, CA,, Costa Mesa, CA, & Tyson’s Corner, VA
Customer Service All-Star 1990-1991
EDUCATION & PROFESSIONAL DEVELOPMENT:
University of Southern California- Bachelor of Arts in Communications and Journalism
- USC Women’s Varsity Swim Team Scholarship
- Honors Internship with Entertainment Tonight (2 years)
Member, Society of Human Resources Management
Member, Northern California Human Resources Association
Preventing Workplace Harassment
Misc. continuing education seminars – HR Law and Recruiting
Human Resources Council – Misc. continuing education seminars
Certified, American Red Cross Basic First Aid & CPR
COMPUTER SKILLS:
MS Office – Word, Excel, Outlook
ADP and E-Time payroll systems
Taleo recruiting software and internet resume search boards
Various HRIS systems including Oracle and in-house software systems