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Customer Service Manager

Location:
Gold Canyon, Arizona, 85118, United States
Posted:
May 25, 2010

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**** ********

***** * ******** ***** *****

GOLD CANYON, AZ 85218

Cell Phone: (480) ***-****

Email: ********@*******.***

EDUCATION:

Bachelor of Science, Justice Studies

Arizona State University, Tempe, AZ Graduation: May 2001

Overall GPA: 3.25

SUMMARY OF QUALIFICATIONS:

A strong background in Customer Service/ Relations…

Experience in payroll, payroll taxes and accounting functions such as A/P & A/R…

Familiar with construction billing methods such as AIA billing & lien waivers…

Responsible for daily banking operations…

Computer literate (Microsoft applications, QuickBooks, Timberline and Internet)…

Excellent report writing and record keeping skills…

Articulate…self-disciplined…very organized…team player…work well independently…seeks

challenges…competitive nature… dependable… trustworthy…strong leadership skills…

EMPLOYMENT HIGHLIGHTS:

DAL A/C & HEATING INC. 2008-2009

Office Manager/ Payroll Clerk & A/P-A/R Clerk:

Oversaw daily functions of the office and all office employees…

Processed weekly payroll & taxes…

Responsible for Accounts Receivables, Accounts Payable & collections…

Responsible for human resource functions

PACE CONCRETE INC & AZ PLUMBING COMPANY 2005-2008

Construction Office Manager/ Customer Svc Rep. /Start Coordinator:

Oversaw the daily functions of the construction office and managed four

employees…

Worked with homeowners/contractors to schedule repairs and ensure they were

satisfied with their product…

Processed starts and coordinated blue stakes for both concrete and plumbing

divisions…

Personal Assistant to the two owners of the company…

Substituted when other employees were sick or on vacation…

Assisted the accounting department with payroll, A/P & A/R…

MESA VERDE CONCRETE/ PRATTE BUILDING SYSTEMS 2002-2005

Customer Service Rep. / Dispatcher/ Start Coordinator:

Scheduled and coordinated daily repairs with homeowners…

Dispatched Concrete for daily pours…

Processed starts for multiple trades: concrete, plumbing, framing, trim, post

tension and termite treatment…

Assisted accounting department with any issues that occurred…

Managed four employees…

MARICOPA COUNTY JUVENILE PROBATION 2000-2002

Youth Supervisor:

Perform sight and sound supervision of detainees…

Record keeping and report writing…

Planned daily activities and learning lessons for detainees…

Responded to emergency situations…

TOKYO STOP 1994-2001

Manager:

Cashiered for high volume restaurant…

Ordered products on daily basis…

Paid daily and monthly invoices…

Substituted for the owner when necessary…

Did all necessary banking on a daily basis…

ALL ABOUT KIDS 1996

Staff Member:

Supervised a group of 20-25 school age children…

Planned daily schedules for children…

Oversaw parental pick-ups of children…

Coordinated trips to park/pool/movies/museums, etc…

Handled closing tasks of the facility…

FANTASY GARDENS 1995-1996

Staff Member:

Customer Service…

Made flower arrangements…

Assisted with wedding arrangements…

Delivered flower arrangements…

REFERENCES AVAILABLE UPON REQUEST



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