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Customer Service Manager

Tulsa, Oklahoma, 74136, United States
May 25, 2010

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Michael D. roach

**** *. **********

Tulsa, Ok **136

Phone: (918) ***-****


To obtain employment which will allow me to utilize my

current skills and experiences while still moving forward

and advancing in a competitive and progressive company.


. Numerous years in customer service.

. Long term employment in current positions.

. Motivated problem solver.

. Progressive management background.

. Independent contracted employee


2000 - Present Tulsa World Publishing Co. Tulsa, Ok

. Independent Contractor - Delivers newspaper

to local businesses and weekly invoices and collects

for their sales. Reports and returns all applicable

paperwork and money to Tulsa World.

2001 - 2010 Urban Tulsa Weekly Newspaper Tulsa, Ok

. Circulation Director/Sales Asst. - Supervises all

aspects of Circulation Dept. including weekly

updating of route lists, auditing of routes,


and hiring of new employees. Cold calls and


local businesses weekly encouraging higher

distribution and gaining maximum exposure for

the newspaper as well as generating sales


1999 - 2004 Don Pablos Mexican Kitchen Tulsa, Ok

. Waiter / Trainer - Complete knowledge and experience

in all positions of a corporate restaurant.

1998 - 1999 S&J Oyster Bar and Restaurant Tulsa, Ok

. Waiter - Experienced waiter for an independent local


1997 - 1998 Veladi Ranch Steak House Tulsa, Ok

. Waiter / Manager - Progressed within company

through good customer service skills and a dynamic

work environment. Duties included scheduling staff,

shift management, resolving personnel and customer

issues, production, inventories, purchasing, as well

as any other considered corporate need.

1994 - 1996 Charlie Mitchell's Restaurant Tulsa, Ok

. Waiter / Manager - Numerous years in food service

industry leading to management skills and a great

understanding of the customer service business.


1991 - 1993 Attended Memorial High School Tulsa, Ok

1994 Earned GED


Birthdate: May 13, 1975

Birthplace: Tulsa, Ok

Family: Wife: Kristi Children: Hannah Cait, 15; Finn, 9;

Leif, 4

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