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Service Sales

Lafayette, Oregon, 97127, United States
May 25, 2010

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David A. Young

**** *** ****** #***, *********, OR 97127

Phone: 847-***-****



I am a detail-oriented person who takes my responsibilities seriously and

strives for both personal and company success. I continually seek to

improve skills and methods to deliver high quality solutions to my

customers. The scope of my experience includes project management,

applications engineering, and field service as well as technical

consultation and sales.

Employment History

Johnson Controls Inc., Milwaukee WI

Senior Field Engineer and Service Project Representative, Midwest Region


. Perform field technical service, troubleshooting and customer

application training on a wide range of access control, security and

CCTV systems by various manufacturers.

. Apply practical knowledge of data communications, Windows networking,

Unix, LAN and mainframe configurations.

. Survey job sites; deliver targeted equipment and service

recommendations based on customer requirements; ensure quality


. Manage projects and meet timelines by securing resources (human,

equipment and parts) and coordinating efforts between internal

departments, e.g., sales, application engineering, purchasing; as well

as outside vendors and general and sub contractors.

. Support the sales team by providing system recommendations, cost

analysis (labor and materials) and project estimates.

. Fill in for Service Manager as required, attending to customer

requests and staff assignments for projects.

. Recognized for the growth of the labor and materials business in the

Chicagoland area through the sale and execution of projects totaling

$156,466; executed an additional $244,048 in contract work for the

sales and installation department. This was in addition to normal

service responsibilities.

Apex Imaging Corp., Duarte CA

Independent Contractor 10/86-8/90

. Established a new customer base from the ground up in central

Illinois, northern Indiana, Chicago and Iowa where there was no prior

company presence.

. Provided diagnostic ultrasound technical service and support; sold

service contracts, equipment and accessories.

Advanced Technology Laboratories, Bothell, WA

Technical Service Representative 12/81-10/86

. Field service on diagnostic ultrasound systems in hospitals, medical

centers and doctor offices.

. Skills required included public relations, troubleshooting of system

malfunctions, and selling of maintenance agreements.

. Prompt inventory management, paperwork and temporary area supervisor


. Relocated to Southern California to assist in stopping the loss of

business at key accounts to third-party service organizations.

Lanier Business Products, Atlanta GA

Customer Service Representative 6/12-12/81

. Field service work on word processors, small scale computers and

shared systems.

. Included tactful dealing with the customer, supplying customer with

all accessories and equipment needed for optimum performance, technical

service, and inventory control.

. Provided sales demonstration support, application support and printed

circuit board repair.

. Completed scheduled 1-year of self-training modules in 4 months.

Licensing and Education

Holder of PERC Card (State of Illinois Permanent Employee Registration


Corporate Workshops

. Improving Consultation Skills

. JCI Leadership Program

. Individual Product Training Classes

AAS Industrial Electronics Technology

Illinois Central College 6/79-5/81

Electronics Curriculum

Pekin Vocational Center 8/77-6/79


Pekin Community High School 8/75-8/79

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