David A. Young
**** *** ****** #***, *********, OR 97127
Phone: 847-***-****
Email: abmrj7@r.postjobfree.com
Summary
I am a detail-oriented person who takes my responsibilities seriously and
strives for both personal and company success. I continually seek to
improve skills and methods to deliver high quality solutions to my
customers. The scope of my experience includes project management,
applications engineering, and field service as well as technical
consultation and sales.
Employment History
Johnson Controls Inc., Milwaukee WI
Senior Field Engineer and Service Project Representative, Midwest Region
8/90-1/10
. Perform field technical service, troubleshooting and customer
application training on a wide range of access control, security and
CCTV systems by various manufacturers.
. Apply practical knowledge of data communications, Windows networking,
Unix, LAN and mainframe configurations.
. Survey job sites; deliver targeted equipment and service
recommendations based on customer requirements; ensure quality
installations.
. Manage projects and meet timelines by securing resources (human,
equipment and parts) and coordinating efforts between internal
departments, e.g., sales, application engineering, purchasing; as well
as outside vendors and general and sub contractors.
. Support the sales team by providing system recommendations, cost
analysis (labor and materials) and project estimates.
. Fill in for Service Manager as required, attending to customer
requests and staff assignments for projects.
. Recognized for the growth of the labor and materials business in the
Chicagoland area through the sale and execution of projects totaling
$156,466; executed an additional $244,048 in contract work for the
sales and installation department. This was in addition to normal
service responsibilities.
Apex Imaging Corp., Duarte CA
Independent Contractor 10/86-8/90
. Established a new customer base from the ground up in central
Illinois, northern Indiana, Chicago and Iowa where there was no prior
company presence.
. Provided diagnostic ultrasound technical service and support; sold
service contracts, equipment and accessories.
Advanced Technology Laboratories, Bothell, WA
Technical Service Representative 12/81-10/86
. Field service on diagnostic ultrasound systems in hospitals, medical
centers and doctor offices.
. Skills required included public relations, troubleshooting of system
malfunctions, and selling of maintenance agreements.
. Prompt inventory management, paperwork and temporary area supervisor
responsibilities.
. Relocated to Southern California to assist in stopping the loss of
business at key accounts to third-party service organizations.
Lanier Business Products, Atlanta GA
Customer Service Representative 6/12-12/81
. Field service work on word processors, small scale computers and
shared systems.
. Included tactful dealing with the customer, supplying customer with
all accessories and equipment needed for optimum performance, technical
service, and inventory control.
. Provided sales demonstration support, application support and printed
circuit board repair.
. Completed scheduled 1-year of self-training modules in 4 months.
Licensing and Education
Holder of PERC Card (State of Illinois Permanent Employee Registration
Card)
Corporate Workshops
. Improving Consultation Skills
. JCI Leadership Program
. Individual Product Training Classes
AAS Industrial Electronics Technology
Illinois Central College 6/79-5/81
Electronics Curriculum
Pekin Vocational Center 8/77-6/79
Diploma
Pekin Community High School 8/75-8/79