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Sales Customer Service

Bay City, Michigan, 48708, United States
May 25, 2010

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Amy D. Miller

**** ****** ***. #*** ? Bay City, MI 48708

989-***-**** ?


A dynamic, team-spirited, and results driven Sales Professional with 8+

years experience in Customer Service and Specialty Sales. ? Strong medical

background and education specializing in Sports Medicine and Orthopedics.?

Self-motivated with high energy, initiative, and focus. ? Keen insight into

the needs and views of others, able to listen and identify issues or

problem areas and form innovative solutions. ? Professional, personable and

articulate in presentation. Areas of professional strength include:

?Comprehensive Medical/Orthopedic Knowledge ?Specialize in

Education, training and

?Strategic start-up business planning and development

?Create and applied successful marketing plans in print, radio and TV

?Recruit, educate and train superior sales staff

?Increase Sales each year by margins of 15%

Sales Experience:

Bed Bath & Beyond Assistant Manager

Midland, MI ?Responsible for staff education in selling skills,


04/2006 - 05/2010 knowledge, policies and procedures

?Promoted Bridal Registry business at store level,

generating 15.5% of total store sales on average

yearly over four years

?Lead, met with and designed marketing program with

regional colleges for promotion of College Registry

and Sales Program generating 4.5% sales regionally in

2008 and 5.2% sales in 2009

?Managed Merchandising Team of six associates for

product moves and promotional product changes and

daily presentation

Memory Lane Manager

Bay City, MI ?Created a profitable small business from

scratch including inventory,

02/2002 - 03/2006 build-out, procedures, marketing and sales, staffing

and website development

?Lead a 10-person sales team to increase sales an

average of 20% yearly over four years

?Fashioned a monthly newsletter and weekly emails

that boosted sales and event participation

?Developed a daily operation procedures manual, an

employee handbook, and employee training curriculum

?Ordered, tracked and monitored inventory of product

ensuring accurate forecasting, precision record

keeping ensuring profit margins were above standard


Medical Experience:

Edgewood ISD/ District Athletic Trainer

Memorial High School ?Served school-aged athletes as an Athletic Trainer

in multiple

San Antonio, TX schools

01/1998 - 02/2000 ?Provided first aid, injury education, and

rehabilitation to injured athletes

?Organized and managed athletic event preparation and

a student staff of fifteen

?Presented educational seminars to athletes, parents,

coaches and physicians

?Secured and worked closely with local volunteer

physicians to provide advanced injury care for


Sports Rehab & PT Clinical and Field Athletic Trainer

Associates ?Managed a dual position treating clinical

rehabilitation patients

Overland Park, KS and provided injury care for the athletic

program at Avila College.

08/1996 - 01/1998 ?Provided first aid, injury education, and

rehabilitation to injured athletes, organized and

managed athletic event preparation

?Worked on a Physical Therapy team to treat and

educate patients

?Managed inventory of medical supplies for treatment

use and patient sales

?Lead monthly educational seminars for clinical staff

for professional development

Education: Bachelor of Science

Exercise and Sport Science

Texas Tech University, Lubbock, TX

May 1996

Certificates ?1996-2006 National Certified Athletic Trainer

& Licenses: ?1996-2006 Licensed Athletic Trainer, through Texas

Department of Health

?Awarded full scholarship to participate in elite Athletic

Training internship at Texas Tech University

?Traveled and participated in Division I Collegiate

sporting events for the original Southwest and Big 12


?1993 Women's Basketball National Championship Team,

Student Trainer

?Staff Trainer at three Football Bowl Games

?Provided emergency and rehabilitation services for injured

athletes within the Texas Tech University Athletic Programs

Personal: ?Nationally Published Scrapbook Artist, 2002, 2003

?Youth Soccer Coach through BASA, Bay City, MI, 2008-


?Coordinator Bay City ISD Parent Teacher Involvement Focus

Group, 2007-2008

?Leader for "Pink Ladies" Relay for Life Team, The American

Cancer Society, 2004-present

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