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Customer Service Manager

Omaha, Nebraska, 68106, United States
May 25, 2010

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Nathaniel L. Thomson

**** *.**** ******, *****, NE 68106

Phone: 402.***.****


Energetic leader who handles problem situations and makes profitable and

workable decisions. Has demonstrated the ability to organize multiple

projects and tasks simultaneously when working in complex and fast-paced

production facility - plan, develop and follow through with appropriate,

workable and profitable procedures under deadline situations. Demonstrate

skills in lean manufacturing, team building, process improvements, process

flow and quality control. Improved business operation while reducing cost,

cycle time, and scrap. Provide leadership, management and direction to

production staff.


Cintas Corporation - Omaha, NE

Advanced Manager/Production Supervisor

November 2008 - Present

. Reports to the Plant Manager and General Manager.

. Manages a workforce of 60 employees on a multi-shift work schedule.

. Interviews, hires, and trains new employees, as well as progressive

discipline and termination.

. Conducts employee performance appraisals.

. Overall responsibility for daily, weekly, and monthly production

and shipping goals.

. Gathers information to generate labor audits to evaluate current

workforce needs.

. Responsible for Quality Control program.

. Assures employees are following company policies and procedures, as

well as OSHA and EPA regulations.

Marathon Brake Systems - Cartersville, Georgia

Operations Manager December 2007 -

August 2008

. Reports directly to the President of the company.

. As an operations manager, responsibilities encompass day to day

operations, budgeting, manufacturing, maintenance, and distribution

activities for a facility that generated $12.5 million in annual


. Responsible for meeting quarterly financial goals and business


. Align human resources to meet and exceed business objectives.

. Primary manufacturing duties include the assembly of aftermarket

heavy-duty parts, hiring and retention of quality employees,

employee discipline/termination, employee training, process

improvement, and quality control.

. Responsible for the smooth running of all production lines within

the facility.

. Additional duties include outsourcing, material purchasing,

material management, and the administration of equipment

maintenance programs.

. Primary distribution duties included overseeing shipping and

receiving, inventory management, customer service, order

fulfillment and intermodal, LTL, and TL shipping negotiations.

. Was able to keep outside vendor shipping cost under .02% of annual


. Overall responsibility for the location.

Brake Pro - Omaha, Nebraska

Operations Manager December 2004 -

December 2007

. Responsible for P&L, annual budget, day to day operations and

employee supervision in a friction manufacturing, assembly and

distribution facility that generated $2 million annual sales.

. Liaison between production employees and executive management.

. Responsible for appropriate inventory levels of raw material and

finished goods.

. Directed all purchasing and production schedules.

. Headed the process improvement committee that increased units per

man hour while reducing cost and scrap.

. Responsible for all HR functions including new hires,

discipline/terminations, training, and benefits administration.

. Primary distribution duties included overseeing shipping and

receiving, inventory management, customer service, order

fulfillment and intermodal, LTL, and TL shipping negotiations.

. Other areas of responsibility include outsourcing, shipping and

receiving, and equipment maintenance programs.

. Develop policies and procedures to comply with OSHA and EPA

regulations resulting in a safe work environment.

. Handle all local administrative functions and coordinate other

administration with corporate staff.

. Identify facility and equipment maintenance requirements, contact

appropriate contractors/personnel to resolve concerns.

. Overall responsibility for the location.

POTR Transportation - Omaha, Nebraska

Transportation Specialist

December 2003 to December 2004

. Assisted the disabled with their social, medical, and economical

needs by providing reliable transportation personable


. Coordinated schedule and routes daily; utilized excellent time

management skills, maintained organized records and successfully

met deadlines.

Complete Truck Repair - Omaha, Nebraska

Service Manager January 2000

to December 2003

. Ensured smooth running of business operations.

. Delegated tasks to workforce; talked with customers to coordinate

repair schedules.

. Liaison between Technicians and upper management.

. Supervised and assigned work to 10 Technicians.

. Ensured staff accountability while complying with EPA and OSHA


. Diagnosed and repaired over-the-road tractors including engine,

drive train, chassis, brakes, electrical, air/hydraulic and A/C


Rollins Truck Leasing - Omaha, Nebraska

Diesel Technician May 1998

to January 2000

. Diagnosed and repaired over-the-road tractors including engine,

drive train, chassis, brakes, electrical systems, air/hydraulic

and A/C systems.

. Performed preventative maintenance on medium to heavy duty


. Learned OSHA and EPA regulations and procedures.


. Microsoft Office (Word, Excel, and PowerPoint), e-mail, and EDI


. Able to effectively communicate with all levels of the organization.

. Strong verbal and written skills.

. Values excellent customer service skills.

. Excellent diagnostic and mechanical skills.


Bachelors degree in Business Administration, Major: Human Resources,

Bellevue University, Bellevue, Nebraska, GPA: 3.1 / 4.0, Graduated in

January 2004

Associates degree, Major: Diesel Technology, Iowa Western Community

College, Council Bluffs, Iowa, Graduated in January 2001

Metropolitan Community College, Omaha, Nebraska, Various college


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