Sign in

Customer Service Manager

Charlotte, North Carolina, 28277, United States
May 25, 2010

Contact this candidate
Sponsored by:
Post Jobs to
Multiple Job Boards &
Get more Candidates
Try it Free!
Start your 30-day
Free Trial

Rebecca Sautter

UNC Charlotte Graduate Seeking Employment Opportunity

Home (704) ***-**** Cell (980) ***-****

Home Address Campus Address

***** ******* ***** **. **-J-103-4

Charlotte, NC 28277 9201 University City Blvd

Charlotte, NC 28223


Seeking a full-time position as an entry-level employee in the Human

Resources Recruiting industry, which would make use of my proven abilities

in interviewing, scheduling and mediating. After obtaining an entry-level

position and gaining some experience in Human Resources an eventual

promotion to Human Resources Manager is desired.


I want to work with people when they are at the most critical point of

their careers: the beginning. I want to go with them step by step, from the

initial interview to the final job offer. As a Psychology graduate, I

believe that the most important part of Human Resources is the people

themselves. They need someone who is dedicated to their success and can

answer questions or solve problems that arise.


University of North Carolina at Charlotte, Charlotte, NC

Bachelor of Arts in Psychology, Anticipated graduation of May 2010

Internship Experience-HR/Recruiting Intern

Convergys/OnStar 04/09-08/09

. Coordinate with recruiters and hiring managers to schedule interviews

. Shadow and conduct interviews with potential employees

. Assist with New Hire Orientation and hiring process

. Screen all potential employees using a series of computerized tests

. Administer tests and record scores in applicant/resume tracking

application (Vurv) in an accurate and timely manner

. Provide general support for the HR department including copying, faxing,

filing and document management

. Greet incoming applicants and ensure they have all necessary information

completed and up to date

. Ensure appropriate paperwork is completed, accurate, and filed once

potential employee is offered a position

. Exposed and instructed in common HR software including PeopleSoft, Vurv,

and other applicant tracking software

. Assist HR and Recruiting Manager with special projects as required


UNC Charlotte Student Union Charlotte, NC 08/09-05/10

Production Manager

. Was a student manager in a 196,000 sq. ft. facility, accessible to the

23,000 students on campus, as well as the community at large

. Was responsible and directed work flow over a team of three undergraduate

students: two production assistants (PA) and a production

assistant/audiovisual tech (PAAV), during shifts

. Made schedules for all PAs and PAAVs for the semester

. Worked directly with student building managers to resolve customer

service conflicts

. Set up rooms in the Student Union as instructed by student group


. Filed reports with the Assistant Director of Operations and met on a

regular basis with fellow managers to discuss scheduling, employee

issues, operational concerns, training needs and upcoming events

. Attended workshops on a variety of topics: customer service, team

building, project planning, career planning

. Maintained full-time student status while working up to 20 hours/week

Bath and Body Works Charlotte, NC 10/08-08/09

Sales Associate

. Worked 10-15 hours per week and maintained a 3.2 GPA

. Serviced customers' needs and made additional suggestions of products

that would enhance their experience

. Participated in store training

Francesca's Collections Charlotte, NC 05/07-08/08

Assistant Manager

. Worked 30-50 hours per week while taking two summer classes at CPCC

. Was in charge of opening and closing the store during my shift

. Was in charge of interviewing and hiring new sales associates

. Created and edited the monthly schedule

. Completed bimonthly payroll information

. Mediated disputes between sales associates

Pinnacle Health Care System Harrisburg, PA 06/04-05/06

Patient Care Assistant

. Was responsible for the patient's daily activities including bathing,

feeding, grooming, EKG's, Blood Glucose and any other aspect that was

needed to assist the patient.

. Successfully prioritized needs of up to 10 patients at one time

. Successfully prioritized needs of up to 5 nurses at one time

. Consulted with nurses about patient care and carried out instructions


. Excellent verbal and written communication skills. Have frequently given

presentations to large audiences.

. Nine years of customer service experience

. Compassionate about people and their strengths and weaknesses

. Hardworking, dedicated student

. Ability to balance school and work successfully

Contact this candidate