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Customer Service Manager

8902, United States
May 24, 2010

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Brittney Robertson

North Brunswick, NJ *****

(646) *** -**** Cell

Objective To obtain a position where my qualities of a fast learner and

the ability to take on new challenges can be used.

Education Johnson C. Smith University

Charlotte, NC

Bachelor of Science Degree in Business Administration

Concentration in Marketing and Retail Management

Graduated in 2010

GPA 3.2

Computer Omniture, Google Analytics, Google Apps, Excel, Word,

Outlook, PowerPoint, Publisher, Adobe Photoshop,

Skills Adobe In design and Adobe illustrator

Work Avis Budget Group, Inc Internship Program

May 2009-Jan 2010

Experience Online Marketing Intern

Parsippany, NJ

. Created "", a discount/coupon webpage for

savvy car rental shoppers

. Supported Search Engine Optimization Program by assisting in

the creation of a website to enhance the SEO through Google

and Yahoo search engines

. Proofed search engine optimization local pages and URLs

. Implement web tracking tags to run Omniture and Google

Analytics reports to track reservations

. Enhanced user experiences on and by

monitoring the customer service feedback applications for

Avis and Budget

. Conducted meetings and created project reports for the VP of

Online Marketing and managers from the online marketing


. Presented my finding and completed projects before the IT,

Legal, Pricing, and Small Business Marketing departments

Food Lion, LLC Internship Program May

2008-Dec 2009

Retail Operation Intern

Salisbury, NC

. Completed management rotations to learn all five business

units within the store

. Trained store associates for specific job requirements and

overall professionalism

. Conducted market surveys within group sessions to target

various demographics

. Created presentation and speech to outline summer experience

. Worked with a team to develop a internship magazine that has

been adapted for use by Food Lion recruiters

Linens'n Things Jan 2005-Aug


Sales Associate East

Brunswick, NJ

. Ensure that each customer receives outstanding service by

providing a friendly environment, which includes greeting and

acknowledging every customer, maintaining solid product

knowledge and all other aspects of customer service.

. Maintain an awareness of all promotions and advertisements.

. Assist in floor moves, merchandising, display maintenance,

and housekeeping

. Assist in processing and replenishing merchandise and

monitoring floor stock.

. Aid customers in locating merchandise.

. Communicate customer requests to management.

. Assist in completing price changes within the department.

. Participate in year-end inventory and cycle counts.

. Assist in ringing up sales at registers and/or bagging


. Any other tasks as assigned from time to time by any manager.

McDonald's Corporation June 2004-

Mar 2006

Assistant Store Manager New

York, NY

. Managed a business which requires supervision of crew to

ensure top-quality customer care in a fast-paced environment.

Primary responsibilities include:

. Run an outstanding operation that assures 100% customer

satisfaction of Quality, Service and Cleanliness

. Effectively implement restaurant systems (i.e. training,

scheduling, ordering)

. Work toward achieving profit and loss goals

Volunteer Johnson C. Smith University Student Government Association

May 2009- May2010

Experience Event Planner Charlotte, NC

. Plan board meetings and events between the executive board

of SGA and university officials

. Organize activities for student involvement

. Coordinate and update student calendar of events for the SGA

. Participate in the design and modification of events prior to

student advertising campaigns

. Maintain records of all SGA sponsored events

. Plan program content development for dinner meetings, student

body meetings, and conferences

. Plan programs to foster and maintain relationships with

surrounding universities

Johnson C. Smith University Golden Bulls Activity Committee

Sept 2008-Jan 2009

Assistant Event Coordinator

Charlotte, NC

. Helped organize and execute university events for the students

. Collaborated with GBAC team and propose new ideas for activities

. Planned specials events between students and executives of Johnson C.

Smith University

. Helped identify and secure events sponsorship

. Led a team of volunteers for the university homecoming activities

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