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Customer Service Manager

Location:
Simi Valley, California, 93063, United States
Posted:
May 25, 2010

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****** M. ********

**** ****** ****** (805) ***-****

Simi Valley, California 93063 ******-********@*********.***

OBJECTIVE

Seeking a position in RETAIL MANAGEMENT where my leadership abilities,

interpersonal and organizational skills, business and accounting education,

and extensive retail operations experience will be effectively utilized.

SUMMARY OF QUALIFICATIONS

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Over 15 years of strong and diverse experience in HIGH-VOLUME RETAIL

MANAGEMENT, involving:

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DAILY OPERATIONS MANAGEMENT

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PROFIT & LOSS RESPONSIBILITIES

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BUDGET and PAYROLL MANAGEMENT

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SIGNIFICANT REVENUE and PRODUCTION INCREASES

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NEW STORE OPENINGS

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REORGANIZATIONS and TURNAROUNDS

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MERCHANDISING and DISPLAYS

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CUSTOMER RELATIONS

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HIRING, SCHEDULING, and SUPERVISION

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CROSS-TRAINING and RETRAINING

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POLICIES & PROCEDURES

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SALES REPORTS and FORECASTS

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ORDERING and INVENTORY CONTROL

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SHRINKAGE and LOSS PREVENTION

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TROUBLESHOOTING and PROBLEM-SOLVING

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Proven business-growth skills: Increased Big Lots' revenue by 68% over two

years; earlier, reorganized production at Goodwill store, resulting in 28%

sales growth.

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Achievements for Big Lots recognized with three awards for Productivity and

two awards for Customer Service.

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Computer-literate in Word; Internet skills. 10-key by touch.

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A dedicated, goal-oriented, adaptable, and conscientious leader with

outstanding communication and motivation skills, capable of working

independently and in a team setting.

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********, ****** M. (Page 2 of 2)

PROFESSIONAL EXPERIENCE

2003-2008 BIG LOTS; Camarillo, California

Store Manager (2004-2008)

Assistant Store Manager (2003-2004)

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Managed P&L responsibilities for retail store with 35-40 employees, growing

annual

revenues from $3.2 million to $4.9 million.

<

Restaffed and retrained personnel; conducted daily 15-minute staff meetings

to

motivate employees and improve customer service. Increased productivity by

100%

in getting incoming freight onto the selling floor.

<

Designed non-planogram merchandising to maximize sales; managed policies

and

procedures, safety, ordering and inventory control. Processed payroll.

2000-2003 GOODWILL INDUSTRIES, INCORPORATED; Sherman Oaks, California

Store Manager

<

Responsible for daily store operations, including hiring, training,

scheduling and

supervising 12-14 employees. Improved inventory processing, resulting in

28%

increase in sales volume.

1996-2000 OFFICE MAX; Granada Hills, California

Assistant Manager (1998-2000)

Receiving Manager (1996-1998)

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Supervised 25-30 employees for office supply store, including shift

scheduling and

training in corporate policies and procedures, customer relations.

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Merchandised entire store. Conducted P&L analyses, inventory control.

Prior: CIRCUIT CITY; Northridge, California

Operations Manager

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Managed daily operations for store with 60 employees and $17-18 million in

annual

sales; responsible for coordinating all warehouse activities.

EDUCATION

CALIFORNIA STATE UNIVERSITY NORTHRIDGE; Northridge, California

Bachelor of Science degree in Business

PIERCE COLLEGE; Woodland Hills, California

Associate of Arts degree in Accounting

SEMINARS

Circuit City Management Program

Sexual Harassment and Diversity Awareness

OTHER LANGUAGES

Some Spanish



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