Manager Customer Service

Robert W. Underwood

** ******* **. ( Prophetstown, IL. 61277

*****************@*****.*** ( 815-***-****

Cell 815-***-****

Summary of Qualifications

Skillful and dedicated Executive Manager with extensive experience in the

coordination, planning, and management of daily operational and sales

functions.

* Demonstrated capacity to provide comprehensive management of staff

including scheduling meetings, coordinating travel, and effectively

managing all essential tasks.

* Proven track record of accurately completing research, reporting,

information management, marketing, and business-development efforts

within budget requirements.

* Adept at developing and maintaining detailed executive and procedural

processes that reduce redundancy, improve accuracy and efficiency,

and achieve organizational objectives.

* Highly focused and results-oriented in supporting complex, deadline-

driven operations; able to identify goals and priorities and resolve

issues in initial stages.

* Proficient in Microsoft Office System, Microsoft Visio , QuickBooks,

Microsoft Windows operating system, and Mac operating system;

AS400, MADDOCKS and TMW dispatch systems. Excellent interpersonal,

written and oral communication and public speaking skills.

* Active listening and data collection skills.

* Strong analytical and problem-solving skills.

* Ability to successfully manage multiple, concurrent projects.

* Excels in leadership and management behaviors, which stimulates

excitement within the organization.

* Have the drive and desire to grow in responsibility to be a senior

officer in the company.

Professional Experience

CR England - Sterling, IL

7/2009 - Present

SR. Account Manager

Dedicated Operation with complete P&L responsibilities for over 125 drivers

and 12 staff members.

Enforcement of policies and procedures, a liaison between staff and

corporate and corporate and customer.

JP Donmoyer Inc. - Ono, Pennsylvania

2008 to 2009

Terminal Manager

Provided leadership to 15 office employees and a fleet of drivers

that numbered over 100,

One of the largest pneumatic carriers in the country

Front line for all customer inquiries, responsible for P&L, developed

many new policies and

procedures to improve driver and office staff performance and

efficiencies

Surpassed prior revenue records in the van division on a

weekly/monthly basis

National Freight - Columbus, Ohio

2004 to 2008

Terminal / Account Manager

Served as Terminal /Account Manager for 14 separate accounts that

operated in Ohio, Kentucky and Pennsylvania.

Directed all administrative and project support efforts. Conducted in-

depth business-development research and compiled results for review by

upper management. Developed presentations and scheduled all customer

meetings. Prepared weekly time, expense, and operational reports. Managed

invoicing and billing processes.

. Designed, coordinated, and maintained vital schedules, budgets and

rates to facilitate implementation of aggressive company marketing

strategy.

. Successfully oversaw driver retention and driver relations.

. Key customer accounts: Metal Container Corporation, Osram Sylvania,

James Hardy, Wal-Mart Grocery and GMT, Nestle Waters, Staples,

Target, Office Depot

Dayton Freight Lines - Vandalia, Ohio

2002 to 2004

Head of Operations, Line Haul Coordinator

Reported directly to Terminal manager, in charge of outbound operation,

while in Columbus, Ohio.

Performed sales calls and fielded customer service issues.

. Promoted to Line Haul Coordinator

. In charge of over 225 LH drivers

. Coordinated OTR loads and runs

. Responsible for on time service levels at all customer service

centers

jaMAJER LLC - columbus, Ohio

1997 to 2002

Sole Proprietor

Provided brokerage between shippers and carriers, and management

consulting for small trucking companies.

Performed all administrative functions, all projects and information-

management processes. Compiled and analyzed data from monthly reports to

develop ways to increase productivity and efficiency in small trucking

companies. Developed ways to improve operations of small companies.

. Played key role in design of inter-office intranet, collaborating

with Web developers to identify and define essential components of

site functionality.

. Significantly reduced time required to prepare and distribute

quarterly financial reports by spearheading implementation of

electronic reporting procedures.

Achievements

Became a member of The Heritage Registry Of Who's Who In

Transportation in May 2005.

Awarded Carrier of The Year in 2005 while at NFI, presented by Metal

Container Corporation for outstanding service.

Awarded Account Manager of The year in 2005

Numerous letters of recognition by shippers and carriers alike.

Contact this candidate