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Manager Administrative Assistant

Orange Park, Florida, 32003, United States
May 23, 2010

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Mark B. Reddinger

**** ***** ****** ******* [pic] Fleming Island, Florida 32003 [pic] (850) ***-**** [pic]

Operations / Administration / Communication / Marketing / Sales

Core Professional Strengths

. Over ten years of management and operations experience

. Over seven years of training experience including facilitating and

conducting seminars

. Extensive public speaking experience including television, press

conferences and print interviews, live on-air radio and television

call-in shows, and government, business and general public forums

. Budgets; Contracts; Reports; Performance and Regulatory Oversight;

Personnel and Benefits Management; Policy and Procedural Creation and


. Significant computer hardware and software proficiency including

Microsoft, Oracle, Adobe systems

. Web design and maintenance; developed marketing strategies and

produced materials

Professional Experience

Solantic Walk-In Urgent Care, Jacksonville, FL

July 2008 to Present

North Florida & Gainesville Regional Director and Hospital Joint Ventures

Board Member

Full operational and financial control of 12 urgent care centers and

oversight of over 250 employees including center managers, physicians,

nurse practitioners, and center support staff.

. Voting Board Member and Integration Lead for Joint Ventures with

Shands and Baptist Health hospitals

. Four-member boards composed of myself and CEO of Solantic, COO and CFO

of Hospital Joint Venture

. Committee member in acquisition and growth activities including sole

responsibility for opening of four new facilities

. Organize and run numerous executive level meetings to plan strategic

business and growth opportunities

. Maintained the profitability of all facilities generating over $19

million in annual revenue in 2009

. Maintain federal and state regulatory compliance for all facilities

and medical personnel

. Led team of facility managers to increase patient satisfaction metric

by 3% to 95% over a one year period

. Responsible for sales, marketing and community outreach activities

both regionally and facility specific

. Increase efficiency in all aspects of business by reducing workflow

and rewriting business processes in the departments of: Accounting,

Human Resources, Information Technology and Facilities Management

. Spearhead new facility growth strategies to adhere to and surpass

projected pro-forma growth models

. Responsible for managing all aspects of P&L statements for all


. Implemented three new vendor relations significantly reducing cost

exposures and/or increasing revenue

Building A Safer Florida, Inc., Tallahassee, FL

October 2007 to July 2008

Chief Operating Officer

Managed operations for a non-profit organization within Florida's

design and construction industry. Implemented and provided oversight for

$1 million state contract.

. Provided technical assistance, financial and programmatic management

for state contract

. Developed and evaluated detailed plans, goals, and objectives for

short and long-range implementation of operations and programs

. Conducted statewide communication and marketing campaigns to promote

the design and construction industry clearinghouse

. Created, maintained and published status reports for the Board of


. Developed web site utilizing Dreamweaver and Web Expression

. Designed and produced educational materials for continuing education

and adherence to the Unified Florida Building Code

Mark B. Reddinger

National Federation of Independent Business, Tallahassee, FL

May 2007 to October 2007

Member Support Manager

Managed Florida member relations for national small business advocacy


. Coordinated grassroots activities and lobbied to achieve legislative

victories for small businesses

. Developed manual and trained national office and member services

division on new electronic communications software

Department of Business and Professional Regulation, Tallahassee, FL

2000 to March 2007

Deputy Division Director

2006 to 2007

Full oversight for statewide daily operations of 153 employee divisions,

serving 17 professional industries, comprising 6 program areas, 10

regional field offices, and headquarters support staff.

. Department spokesperson for all media inquiries and interview requests

. Department response coordinator for 2007 Central Florida tornados;

including public protection activities, intergovernmental coordination

and press interviews

. Managed multi-million dollar budget including salary, benefits,

contracts, expenses, and leases

Chief; Bureau of Unlicensed Activity

2003 to 2006

Managed statewide bureau including all outreach and enforcement

operations. Prepared and maintained multiple professional boards' budgets

totaling over $1 million annually. Developed reports for industry trends

and consumer service needs for 17 professional licensing boards.

. Department response coordinator for Hurricanes Charley, Ivan,

Dennis and Wilma; including press interviews, intergovernmental

coordination and collaboration to prevent consumer harm

. Negotiated and administered large scale contracts with private

vendors for multiple initiatives

Administrator; Inspection Program

2003 to 2006

Oversight of statewide program that enforces Florida Statutes

compliance for six licensed industries.

. Developed personal digital assistant software and hardware

implementation for Inspection Program

. Led statewide training program initiative for new licensing system

and mobile inspection solutions

Enforcement Coordinator; Bureau of Unlicensed Activity

2002 to 2003

Coordinated statewide law enforcement activities and public communication


. Wrote business process for multi-million dollar software program for

all Florida licensed industries

. Trained all DBPR investigators and inspectors (200+ people) on new


Senior Consumer Complaint Analyst

2001 to 2002

Analyzed consumer complaints on 18 Florida-licensed professions.

. Department representative to private contractor for design of multi-

million dollar software system

Administrative Assistant

2000 to 2001

Provided technical and administrative assistance to Office of Consumer


. Prepared and maintained records, reports, applications, and

administrative orders


Member, Jacksonville Professional and Businessmen's Association

Member, Jacksonville, St. Augustine, Yulee, and Gainesville Chambers of



Statewide Annual Davis Productivity Award for exemplary public service and

documented cost savings,

2004 to 2007

Attitude, Commitment, Excellence (A.C.E.) Award for exemplary work

performance, Fiscal Year 2000 to 2001

Additional Relevant Experience

Assistant to the Director of the General Services Office, American

Embassy, Beijing, China,

Supervised 70+ Chinese national subcontractors in embassy facilities


Administered budget. Extensive international travel, Basic Mandarin

Language capability (1X1)

Secret Security Clearance.

Manager, Enterprise Rent-A-Car

Managed satellite branch office, Responsible for Accounts Receivable

Bachelor of Science Degree/Geography, Florida State University,

Tallahassee, FL

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