Mark B. Reddinger
**** ***** ****** ******* [pic] Fleming Island, Florida 32003 [pic] (850)
***-**** [pic] abmrgb@r.postjobfree.com
Operations / Administration / Communication / Marketing / Sales
Core Professional Strengths
. Over ten years of management and operations experience
. Over seven years of training experience including facilitating and
conducting seminars
. Extensive public speaking experience including television, press
conferences and print interviews, live on-air radio and television
call-in shows, and government, business and general public forums
. Budgets; Contracts; Reports; Performance and Regulatory Oversight;
Personnel and Benefits Management; Policy and Procedural Creation and
Implementation
. Significant computer hardware and software proficiency including
Microsoft, Oracle, Adobe systems
. Web design and maintenance; developed marketing strategies and
produced materials
Professional Experience
Solantic Walk-In Urgent Care, Jacksonville, FL
July 2008 to Present
North Florida & Gainesville Regional Director and Hospital Joint Ventures
Board Member
Full operational and financial control of 12 urgent care centers and
oversight of over 250 employees including center managers, physicians,
nurse practitioners, and center support staff.
. Voting Board Member and Integration Lead for Joint Ventures with
Shands and Baptist Health hospitals
. Four-member boards composed of myself and CEO of Solantic, COO and CFO
of Hospital Joint Venture
. Committee member in acquisition and growth activities including sole
responsibility for opening of four new facilities
. Organize and run numerous executive level meetings to plan strategic
business and growth opportunities
. Maintained the profitability of all facilities generating over $19
million in annual revenue in 2009
. Maintain federal and state regulatory compliance for all facilities
and medical personnel
. Led team of facility managers to increase patient satisfaction metric
by 3% to 95% over a one year period
. Responsible for sales, marketing and community outreach activities
both regionally and facility specific
. Increase efficiency in all aspects of business by reducing workflow
and rewriting business processes in the departments of: Accounting,
Human Resources, Information Technology and Facilities Management
. Spearhead new facility growth strategies to adhere to and surpass
projected pro-forma growth models
. Responsible for managing all aspects of P&L statements for all
facilities
. Implemented three new vendor relations significantly reducing cost
exposures and/or increasing revenue
Building A Safer Florida, Inc., Tallahassee, FL
October 2007 to July 2008
Chief Operating Officer
Managed operations for a non-profit organization within Florida's
design and construction industry. Implemented and provided oversight for
$1 million state contract.
. Provided technical assistance, financial and programmatic management
for state contract
. Developed and evaluated detailed plans, goals, and objectives for
short and long-range implementation of operations and programs
. Conducted statewide communication and marketing campaigns to promote
the design and construction industry clearinghouse
. Created, maintained and published status reports for the Board of
Directors
. Developed web site utilizing Dreamweaver and Web Expression
. Designed and produced educational materials for continuing education
and adherence to the Unified Florida Building Code
Mark B. Reddinger
National Federation of Independent Business, Tallahassee, FL
May 2007 to October 2007
Member Support Manager
Managed Florida member relations for national small business advocacy
association.
. Coordinated grassroots activities and lobbied to achieve legislative
victories for small businesses
. Developed manual and trained national office and member services
division on new electronic communications software
Department of Business and Professional Regulation, Tallahassee, FL
2000 to March 2007
Deputy Division Director
2006 to 2007
Full oversight for statewide daily operations of 153 employee divisions,
serving 17 professional industries, comprising 6 program areas, 10
regional field offices, and headquarters support staff.
. Department spokesperson for all media inquiries and interview requests
. Department response coordinator for 2007 Central Florida tornados;
including public protection activities, intergovernmental coordination
and press interviews
. Managed multi-million dollar budget including salary, benefits,
contracts, expenses, and leases
Chief; Bureau of Unlicensed Activity
2003 to 2006
Managed statewide bureau including all outreach and enforcement
operations. Prepared and maintained multiple professional boards' budgets
totaling over $1 million annually. Developed reports for industry trends
and consumer service needs for 17 professional licensing boards.
. Department response coordinator for Hurricanes Charley, Ivan,
Dennis and Wilma; including press interviews, intergovernmental
coordination and collaboration to prevent consumer harm
. Negotiated and administered large scale contracts with private
vendors for multiple initiatives
Administrator; Inspection Program
2003 to 2006
Oversight of statewide program that enforces Florida Statutes
compliance for six licensed industries.
. Developed personal digital assistant software and hardware
implementation for Inspection Program
. Led statewide training program initiative for new licensing system
and mobile inspection solutions
Enforcement Coordinator; Bureau of Unlicensed Activity
2002 to 2003
Coordinated statewide law enforcement activities and public communication
campaigns.
. Wrote business process for multi-million dollar software program for
all Florida licensed industries
. Trained all DBPR investigators and inspectors (200+ people) on new
software
Senior Consumer Complaint Analyst
2001 to 2002
Analyzed consumer complaints on 18 Florida-licensed professions.
. Department representative to private contractor for design of multi-
million dollar software system
Administrative Assistant
2000 to 2001
Provided technical and administrative assistance to Office of Consumer
Services.
. Prepared and maintained records, reports, applications, and
administrative orders
Memberships/Affiliations
Member, Jacksonville Professional and Businessmen's Association
Member, Jacksonville, St. Augustine, Yulee, and Gainesville Chambers of
Commerce
Awards
Statewide Annual Davis Productivity Award for exemplary public service and
documented cost savings,
2004 to 2007
Attitude, Commitment, Excellence (A.C.E.) Award for exemplary work
performance, Fiscal Year 2000 to 2001
Additional Relevant Experience
Assistant to the Director of the General Services Office, American
Embassy, Beijing, China,
Supervised 70+ Chinese national subcontractors in embassy facilities
maintenance.
Administered budget. Extensive international travel, Basic Mandarin
Language capability (1X1)
Secret Security Clearance.
Manager, Enterprise Rent-A-Car
Managed satellite branch office, Responsible for Accounts Receivable
Bachelor of Science Degree/Geography, Florida State University,
Tallahassee, FL