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Customer Service Project

Rohnert Park, California, 94928, United States
May 25, 2010

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Objective To be a valuable asset to your organization.

Experience Business Analyst Epic ADT/PRELUDE

Jun 2009 to Present Accenture, Inc.

Outsourced to Stanford Hospitals and Clinics to

Implement and support Epic ADT/Prelude.

Acts as Backup for Project Team Lead

Performed builds and upgrades in both TXT and


Involved in four 'Go Lives'.

Currently involved in Support Post Go Live

Application Coordinator for ADT/PRELUDE

Feb. 2007 to Jun. 2009 Sisters of Mercy, St. Louis, MO

Obtained certification in ADT, Prelude, and Pathways

Recently became a credentialed trainer in Cadence and


Performed builds and upgrades in both TXT and


Involved in four 'Go Lives'.

Assessed needs and worked as coordinator between

Springfield CBO, EPIC and the AC Team.

Helped to create Registration training material for

conversion team in Springfield.

Facilitated team meetings to improved communication

across deployments.

Clerical Support Supervisor

Dec. 2002 to 2004 Santa Rosa Memorial Hospital, Santa

Rosa, CA

Supervised 22 clerical staff in 4 areas of the Radiology

Department (scheduling, reading room, file room (

medical records ), and ultrasound ) .

Implemented procedural changes to facilitate change to

digitized film. Hosted training seminars for staff and


Developed new departmental procedures in registration

and scheduling, created training manuals, developed

several data bases, wrote job descriptions, and made

changes to the work environment which improved morale

and work flow and customer service.

Project Specialist / Discontinuance Coordinator

Sept. 1998 to Mar. 2002 Agilent Technologies, Inc.,

Santa Rosa, CA

Shipping Coordinator for domestic and internationals

shipping of products.

Responsible for Certificates of Origin, Export

Declarations, parts classifications and coordination /

tracking of carriers and shipments.

Promoted to U.S Coordinator for discontinued parts -

coordinated with production & material engineers,

suppliers and buyers for replacement of discontinued

parts to facilitate manufacturing.

Classifier for export and import of parts. Certified in

Hazardous Materials management.

Webmaster for discontinuances, GET MSU, I2, new product

launch and world data base application.

Organizational Development Intern

1998 Sonoma County Department of Emergency Services,

Santa Rosa, CA

Participated in the development of an Emergency Model

Plan Manual for use by all fire department agencies in

Sonoma County.

Facilitated Meeting between departments.

Education Sonoma State University, Rohnert Park, CA

Dec. 1994 to May 1997, again in Dec. 1999 to Dec. 2000

Bachelors Degree in Human Development & Studied for

Masters in Organizational Development

References References are available on request.


Exec. Dir. Of Redwood Empire SIDS Foundation for 15


Marilyn A. Shappell

6044 Donna Ct., Rohnert Park, CA 94928

(707) ***-****

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