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Customer Service Sales

Mundelein, Illinois, 60060, United States
May 25, 2010

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Anthony C. Schneider

*** ***** **** ****** • Mundelein, IL 60060 • Phone: 847.***.**** • E-mail:



Experienced and professional Retail Manager with exceptional work ethic and leadership abilities

for the success and continuous growth of sales and business operations.

1 Consistently provides outstanding high-level support to the organization and my retail

store team.

2 Strong communication skills and exceeds expectations in fast-paced environment.

3 Adapts easily to working individually or in a team environment.

4 Possess outstanding attention to detail with very strong organizational skills.

5 Extremely flexible and accommodating to an organizations changing needs.

6 Multi-professional skills related to management, organization, communication and

problem solving practices.

7 Continuous passion for leadership and personal growth by seeking knowledge to benefit

the business and gain a competitive edge.


2007 – 2010 Blockbuster Video Various Retail Locations

Store Manager

8 Motivating skills in coaching and the development of management and sales associates,

9 Loss Prevention, Customer Service, profit maximizing and work ethics.

10 Committed to providing an excellent work environment and memorable experience for the


11 Manage all operations for the store.

12 Recruit, hire, train and develop managers and associates.

13 Implement strategies to increase name recognition and create methods to follow up and

improve sales.

14 Responsible for outstanding increased revenues on a year to year basis while

maintaining customer loyalty and securing long-term relationships

15 Exceed company goals in sales, expense control, shrink reduction and overall profit and


16 Oversee merchandising and product placement according to gross margin profitability.

17 Company Representative/Recruiter at job fairs.

2005 – 2007 Video Club

Palatine, IL.


18 Management, business development and sales functions while maintaining strong

customer relationships.

19 Presentations, marketing strategies & research, negotiations, proposals, payroll and

accounting management,

20 Staffing and recruitment.

2003 – 2005 Osco Drug Corporation

Mundelein, IL

Department Head

21 Developed customer-tech relations through operating cash register, one-on-one

questions, and telecommunications.

22 Order, stock, inventory, returns, warehouse shipping, shrink reduction

23 Customer service standards


24 Service First Customer Award - Pharmacy Technician (Osco)

25 Best Bonus Profit Margin Award for Quarter 2 (Blockbuster)


26 Established ability to develop and maintain effective working relationships.

27 Skilled, resourceful and creative

28 Excellent Customer Service

29 Exceptional verbal and written communications

30 Problem Solving

31 Proven retail sales growth

32 Cost Control


33 College of Lake County – Currently in progress, AA in Business

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