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Sales Customer Service

Location:
8823, United States
Posted:
May 26, 2010

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*** C. ******

** ******** ****

Franklin Park, NJ 08823

(732) ***-****

(732) ***-****

*************@***.***

Objective: I am seeking a challenging position in the field of sales,

marketing, project management or customer service, with a progressive

environment in which I will be able to utilize such qualities as

leadership, motivation and creativity.

Education:

Keller Graduate School Online, Illinois. Graduated 12/06 with Masters in

Project Management

University of Phoenix Online, Phoenix, Arizona. Graduated 5/02 with Masters

in Business Administration

Marywood University, Scranton, Pennsylvania. Graduated 12/98

with BS in Marketing

Experience

Nitto Denko America, Inc., 300 Frank W. Burr Blvd., Teaneck, New Jersey

Sales Administrator, 8/09 till Present

. Work closely with customers on Purchase Orders and follow up

. Work with Sales Rep on Sales Reports and price quotations

. Place orders for both domestic and international customers

. Respond to customer inquires, requests, researches and resolve

customer problems

. Track customer material usage, stock and forecast

. Prepare documentation for return authorization, credit and debit memos

and material transfers

. Update customer master, product master and pricing

. Maintain price list, purchase order status, sales history, customer

stock level, forecasts, and other sales related reports

. Administrative duties with customers

. Perform market by researching competitors and customers

. Assist in Marketing activities

. Meet key customers

. Coordinate special projects like budgets

. Assist other personnel and Sales Support

Print-Tech, 1154 Rt. 22 West, Mountainside, New Jersey

Project Manager/Customer Service Rep., 8/07 till 2/09

. Data Entry of job specifications to generate quotes and work orders

. Work as liaison between the sales and production teams

. Contact vendors for supplies and in outsourcing situations

. Manage Work In Process and other reports to maximize efficiency

. Understanding of the organization's strengths and limitations

. Ensure Quality Control with every job

. Job Scheduling

. Attending Daily Production Meetings

. Sales Reports for Sales Reps and CSRS

. Monthly reports for Sales Manager/Owner

. Reports for Prepress Work and Monthly Work Up for Pre Press Work For

Production Manager

. Follow up with every job to make sure the progress throughout the

company with every department

2 Temp positions within 1 year:

Working at ETS, Ewing, New Jersey - helping with projects and testing

Typing and data work at Pharmacy Company

Mega Brands America, 6 Regent St., Livingston, New Jersey

Analyst, 12/05 till 3/06

. Get Multimedia print data for ads and take pictures of products for

ads

. Do Forecasting

. Develop Forecasting Spreadsheet

. Prepare Quote Sheets

. Order Management

. Track and Trace Orders

. Send out samples

. Prepare weekly POS sales reports

. Prepare New POS Report

. Develop and Prepare Status Reports

. Check Inventory

. Work with sales person and companies on samples and orders

. Enter Product Information into different customers websites

Novembal USA, Inc., 3 Greek Lane, Edison, New Jersey

Customer Sales Support Coordinator, 3/05 till 8/05

. Enter orders for Edison and Mexico into Excel Spreadsheet and into

data system called Scala and confirm with customer

. Send out Sample Plastic Bottle Caps

. When a Complaint is mentioned enter it into Excel Spreadsheet and

create a Claim Form

. Communicate with Mexico Warehouse and Customer about Orders

Phillips Van-Heusen, 1001 Frontier Road, Bridgewater, New Jersey

Vendor Relations Coordinator, 10/00 till 8/04

. Enter pertinent and critical information into various computer systems

to create ASN's (Advanced Shipment Notices)

. Follow up with distribution centers to ensure timely ASN receipt and

permit efficient receiving of merchandise

. Communicate with import traffic, warehouse and merchandising

departments as necessary to endure facilitating the entire receipt

receiving process

. Monitor and measure vendor compliance to PVH standard procedure, issue

reports and prepare non-compliance documentation

. Enter all non-compliance charges issued by multiple distribution

centers, consolidators and the ASN department into an Access database

. Train new employees on the new computer system

. Attend weekly meetings notifying the consolidators of problems that

they have created with their ASN's

. Update Company Website each month with new store addresses and make

changes when needed

Ekornes, Inc., 500 Memorial Drive, Somerset, New Jersey 08873, 2/99 till

10/00

Admin. To Sales Manager, 1/00 till 10/00

. Maintained sales budgets from dealers and reps each month

. Developed and implemented dealer performance tracking system

. Developed and implemented dealer agreements for misc. contests, etc.

. Developed productivity reports for warehouse and factory shipments

. Communicated with sales, marketing, customer service, consumers, and

warehouse departments

. Developed and implemented demographic information system

Marketing Assistant, 2/99 till 12/99

. Fulfilled demand for marketing supplied and materials from warehouse

to dealers

. Wrote and executed the company newsletter written 4 times a year

. Coordinated response to consumer inquiries

. Maintained inventory of company inventory

. Coordinated semi-annual trade shows in High Point, North Carolina

. Assisted in arranging and participated in Regional Sales Meeting and

company school

. Kept outside sales representatives and inside customer service

informed regularly about updated products and marketing material

Computer Skills:

Proficient in Word Perfect, Word, Access, Excel and Power Point, ACT,

AS400, Printers Plus, Sales Logix, JDE



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