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Manager General

Bronx, New York, 10462, United States
May 26, 2010

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Shameeka goldson

**** ************ *** ***. **

bronx, n.y. 10462

(646) ***-****


****- ******* ****** ********* *** York, N.Y.

Accounts Specialist

1. Liaison between client and internal departments in matters related to

daily operations and issue resolution including: program setup/testing,

verifying as well as documenting issues/resolutions and initiating

educational/informational conference calls with clients as well as

internal departments.

2. Prepare and utilize customized reports based on client's criteria to

communicate client activity, charges, and trends to the client

3. Create and present power point presentations for Quarterly Business

Reviews with clients, detailing all aspects of the Client-Choice


4. Train new clients on the "Choice Portal" using Communiqu and WebEx

2007- 2008 Choice Logistics New York, N.Y.

Client Services Assistant

5. Assist clients and team members with inquiries and tasks

6. Generate multiple reports on a daily basis, using Access and Excel

7. Create Monthly and Quarterly Business Review Power Point Presentations

8. Compiled statistical information into a trended format for review and


> Employee of the Quarter

2006- 2007 Choice Logistics

New York, N.Y.

SSL Support Coordinator

9. Manage stock locations for clients such as Dell, Cisco, Avaya and MDSI

10. Ensure all products reach their destination in a timely and safe

manner, by tracking and tracing shipments.

11. Ensure that all stock locations maintain a 99.97% accuracy rate when

receiving and shipping products.

2004-2006 ColdStone Creamery Jamaica, N.Y.

General Manager

12. Managed labor and labor costs

13. Assisted and oversaw consumer as well as employee relations

14. Handled back-office management functions including accounting

15. Interviewed and hired employees, as well as create employee schedules.


Saint Johns University Queens, N.Y.

16. Major :Bachelor's - Business Administration

Systems Abilities - Microsoft Office Suites 2003 & 2007, Citrix and Multi-


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