Manager General
Resume:
Shameeka goldson
bronx, n.y. 10462
Experience
****- ******* ****** ********* *** York, N.Y.
Accounts Specialist
1. Liaison between client and internal departments in matters related to
daily operations and issue resolution including: program setup/testing,
verifying as well as documenting issues/resolutions and initiating
educational/informational conference calls with clients as well as
internal departments.
2. Prepare and utilize customized reports based on client's criteria to
communicate client activity, charges, and trends to the client
3. Create and present power point presentations for Quarterly Business
Reviews with clients, detailing all aspects of the Client-Choice
relationship.
4. Train new clients on the "Choice Portal" using Communiqu and WebEx
2007- 2008 Choice Logistics New York, N.Y.
Client Services Assistant
5. Assist clients and team members with inquiries and tasks
6. Generate multiple reports on a daily basis, using Access and Excel
7. Create Monthly and Quarterly Business Review Power Point Presentations
8. Compiled statistical information into a trended format for review and
analysis
> Employee of the Quarter
2006- 2007 Choice Logistics
New York, N.Y.
SSL Support Coordinator
9. Manage stock locations for clients such as Dell, Cisco, Avaya and MDSI
10. Ensure all products reach their destination in a timely and safe
manner, by tracking and tracing shipments.
11. Ensure that all stock locations maintain a 99.97% accuracy rate when
receiving and shipping products.
2004-2006 ColdStone Creamery Jamaica, N.Y.
General Manager
12. Managed labor and labor costs
13. Assisted and oversaw consumer as well as employee relations
14. Handled back-office management functions including accounting
15. Interviewed and hired employees, as well as create employee schedules.
Education
Saint Johns University Queens, N.Y.
16. Major :Bachelor's - Business Administration
Systems Abilities - Microsoft Office Suites 2003 & 2007, Citrix and Multi-
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