Project Manager Management
Resume:
JERRY COLLINS
650-***-**** *****.********@*****.***
SUMMARY
Program/Project Management professional with additional specialized experience in Service Delivery
Management to customers for telecommunications infrastructure, data center/switch site infrastructure, and
broadband wireless. Specialized in understanding complex technology, facilitating process development and
leading teams and cross-functional groups to a win for customers. Currently completing an MS in Health
Informatics.
CORE COMPETENCIES
Program/Project Management: The common thread of expertise from planning/designing/building fiber routes
through setting up HQ level Enterprise Project Management Offices for telecommunications, data center infrastructure and
broadband wireless companies
Leadership of cross-functional teams with competing priorities
Matrix responsibility for seven (7) Project Management Directors for nationwide telecommunications roll
o
out
In charge of breaking down silos to accomplish strategic initiatives for revenue generating data center
o
business
Led Project Management for new Data Center Real Estate Team
o
Process Development
Facilitated teams moving from manual processes to automated processes for order tracking, service
o
delivery and billing
Business Process improvement by discovery, development, and improvement of key metrics
o
Service Delivery
Chief Customer Officer for a $4 million + contract with major wireless carrier
o
Gained customer requirements, set expectations and delivered to customer satisfaction on numerous
o
projects from small to large and complex
Utilized Root/Cause/Analysis/Prevention to avoid repeat incidents in diverse areas of operations
o
organizations
Product Development/Management
Developed and managed products/services for broadband wireless deployment and data center/switch
o
site infrastructure audits
Business Development
On numerous occasions acted as business development for organizations lacking a formal business
o
development department
Communications
Able to communicate with all levels, from team members to Executive Management
o
Developed and used every level of reporting mechanism for tracking and sharing progress of team tasks
o
to management up to and including “C” Level
Mentoring
BS degree in Occupational Education and over twenty years of training individuals and groups in diverse
o
telecommunications/data center skills for success
Jerry Collins
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EXPERIENCE
Consultant, eXcelerate IT, Paso Robles, CA Apr 2009 to Apr 2010
Manager, Enterprise Project Management Office, NetLogix, San Diego, CA Jan 2009 to Apr 2009
Manager, Professional Services, NetLogix, San Diego, CA 2008 to 2009
IBX Network (Shift) Lead Technician, Equinix, Inc, San Jose, CA 2006 to 2008
Project Manager, Business Operations, Equinix, Inc, Foster City, CA 2005 to 2006
FiOS Design Project Manager, Ameriss, Inc., Portland, OR 2004-2005
Manager, Data Center Operations, Sprint E Solutions, Rancho Cordova, CA 2001-2004
Telecommunications Consultant, General Dynamics, SBC, Verizon, CA 2001
Director of Deployment, FiberStreet, Inc., San Jose, CA 2000-2001
Corporate Outside Plant Engineer, Adelphia Business Solutions, Coudersport, PA 2000
Hi-Cap Engineering Consultant, SBC, Sacramento, CA 1999-2000
OSP Project Manager, Fluor Daniel Telecom (Level 3 Project), San Jose, CA 1998-1999
Access Network Planner, Telkom South Africa, Pretoria South Africa 1998
Project Engineer Lead, Aerotek EF&I (GTE), Dallas, TX 1997
Project Engineer, Litton PRC, Kunsan Air Base, South Korea1996-1997
Project Coordination Manager, GTE Hawaiian Tel, Inc., Osan Air Base, South Korea 1992-1996
Captain, United States Air Force (C3I), Worldwide 1974-1992 (Secret, Top Secret SIOP ESI; SCI)
Successfully held management positions from small sections up to and including large departments in diverse
areas of operations, communications installation, security and services.
Highlights: Aircraft Mechanic, jet over two engines; Air Force Office of Special Investigations Agent, Missile
Launch Crew Commander, Command & Control Officer. Highest position held, Director, Command & Control.
SKILLS
Leadership Skills Management Skills Administration Skills
Team building Business process development MS Excel, Access,
PowerPoint, Word
Instruction and training Budget planning and monitoring
MS Project
Time management Project planning/management
AutoCAD, Micro Station
Redesigning business Presentations
strategies ARC, View GIS
Report and technical writing
Customer relations Visio Technical
Policies and procedures
management development QuickBase, InfoRouter
Contract management SharePoint
EDUCATION
MS in Health Informatics from Walden University, Minneapolis, MN (anticipated graduation 12/2011)
BS in Occupational Education from Southern Illinois University, Carbondale, IL
Project Management Diploma from Damelin Management School, Pretoria, South Africa
OSHA – Construction Safety & Health Certified
USAF Officer’s Training School, San Antonio, TX
USAF Squadron Officer Officer’s School, San Antonio, TX
Sprint National Management Practices
Jerry Collins
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Sprint Network Business Acumen Course
Cisco Certified Network Associate Boot Camp
Microsoft Certified Professional
Jerry Collins
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