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Customer Service Human Resources

Location:
Pikesville, Maryland, 21208, United States
Posted:
May 25, 2010

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PAMELA C. PENDRAK

*** ******* ***** (443) ***-****

Pikesville, MD 21208 abmre3@r.postjobfree.com

HUMAN RESOURCES GENERALIST ? EMPLOYEE RELATIONS SPECIALIST

A human resource generalist or related position for an organization that

offers continued growth opportunities.

SKILLS SUMMARY

Human Resource Management Customer Service / Relationship

Management

Compensation Program Issues Customer Focused Strategies

Employee Benefits Work Flow Analysis/Improvements

Business Communications Scheduling/Planning Events

Report Writing / Correspondence Project/Key Inter-company Liaison

Basic Employment Law Knowledge Liaison to Human Resources Director

EDUCATION & TRAINING

Master of Business Administration, University of Phoenix Online, Phoenix,

AZ (2004)

Bachelor of Science in Business Administration, The College of Saint Rose,

Albany, NY (1995)

Concentration: Human Resource Management

Tools and Techniques of Project Management (July 2001)

Project Management Scope, Scheduling and Cost (2001)

Project Management Contracting and Negotiating Skills (2002)

Human Dimensions for Project Management (2002)

Quality for Project Management (2002)

Six Sigma Yellow Belt Certified (2005) - Successfully hired 350 people in a

2-month timeframe.

PROFESSIONAL PROFILE

. Will advise and assist management with employee relations issues

including complaints, grievances and the determination of appropriate

disciplinary actions and the initiation of training needs.

. Broad working knowledge of Human Resource concepts, policies, practices,

and procedures; competent in the direction of complex projects and

assignments.

. Able to establish and maintain contact with management, vendors, business

partners, and employees regarding implementation, maintenance, and

evaluation of Human Resource functions performed. Clear communicator of

policies and guidelines, ensuring compliance with federal, state, and

local laws affecting the operation.

. Innovative and efficient trainer who encourages feedback and leads by

hands on example. Has successfully provided employment expertise to new

employees and assisted in the personal and professional development of

employees.

. Competent problem-solver who successfully assists managers with new

recruiting initiatives and possesses basic knowledge of human resources

issues. Provides HR recommendations in response to HR related incidents

or proactively based on sound HR practices.

. Effective planner, analyst and decision-maker who can define priorities,

"think outside of the box", develop strategies and operational plans.

Able to work with senior representatives, fostering communications.

. Able to define training initiatives and major event coordination

functions to support personnel and project management goals.

. Known as an approachable, humble, optimistic team member who is

determined to operate in a fair and loyal manner.

. Keeps detailed records to support HR functions, preparing data and

statistical reports where errors could significantly impact the decision-

making process or posture of the company.

. Create a positive spin to a negative situation, aided with an ability to

provide solutions to the need; work with a high level of autonomy and

holds the ability to facilitate change.

PROFESSIONAL EXPERIENCE

SYMCOR, Inc., Glen Burnie, MD [pic]

HR Advisor/Generalist (2008-present)

. Acted as HR manager for 6 months, at site location with no previous HR

department, until manager was hired.

. Serve as a link between management and employees by handling questions

and helping resolve work-related problems.

. Perform difficult staffing duties, including dealing with understaffing,

refereeing disputes, firing employees, and administering disciplinary

procedures.

. Represent organization at personnel-related hearings and investigations.

. Prepare and maintain employment records.

. Solely responsible for FMLA/STD execution and tracking.

. Update and interpret information on specific policies and procedures that

impact Symcor.

o Staffing, assignment length, dress codes, and security issues.

. Act as back up for payroll when HR Coordinator was not available.

. Full life cycle recruiting

. Generate any requested reports for senior managers.

. Ensure company compliance with federal and state laws, including

reporting requirements.

. Plan, develop, evaluate, improve, and communicate methods and techniques

for selecting, promoting, compensating, evaluating, and training workers.

. Advise managers and employees on state and federal employment

regulations, collective agreements, benefit and compensation policies,

personnel procedures and classification programs.

MANPOWER, Durham, NC [pic]

HR Generalist/Account Manager

Onsite at Blue Cross and Blue Shield

(2007)Layoff

. Primary resource and point of contact for compensation, benefits and

performance management systems.

. Identify staff vacancies and recruit, interview and select applicants.

. Provide current and prospective employees with information about

policies, job duties, working conditions, wages, and opportunities for

promotion and employee benefits.

. Conduct all new hire orientations to foster positive attitude toward

organizational objectives.

. Responsible for difficult staffing duties, including dealing with

understaffing, refereeing disputes, firing employees, and administering

disciplinary procedures.

. Advise managers on organizational policy matters such as equal employment

opportunity and sexual harassment, and recommend needed changes.

. Analyze and modify compensation and benefits policies to establish

competitive programs and ensure compliance with legal requirements.

. Serve as a link between management and employees by handling questions,

interpreting and administering contracts and helping resolve work-related

problems.

. Responsible for understanding and communicating all policy changes.

ACS, Cary, NC

HR Generalist/Recruiter (2006)Layoff

. Administer compensation, benefits and performance management systems.

. Identify staff vacancies and recruit, interview and select applicants.

. Allocate human resources, ensuring appropriate matches between personnel.

. Provide current and prospective employees with information about

policies, job duties, working conditions, wages, and opportunities for

promotion and employee benefits.

. Perform difficult staffing duties, including dealing with understaffing,

refereeing disputes, firing employees, and administering disciplinary

procedures.

. Advise managers on organizational policy matters such as equal employment

opportunity and sexual harassment, and recommend needed changes.

. Plan and conduct new employee orientation to foster positive attitude

toward organizational objectives.

. Serve as a link between management and employees by handling questions,

interpreting and administering contracts and helping resolve work-related

problems.

. Provide the highest standards of professionalism, customer service, and

placement industry expertise. Key recruiter and placement specialist

writing job descriptions, salary ranges, performance reviews, and salary

increases.

. Conduct interviews with managers and potential users to monitor quality,

assess needs and current service level - design innovative, creative

solutions to company challenges.

VOLT SERVICES GROUP, Cary, NC

HR Generalist/Program Manager

On-Site at Mellon Human Resource and Investor Solutions/ACS (2004

- 2006) Hired Permanent by Client

. Administer compensation, benefits and performance management systems, and

safety and recreation programs.

. Identify staff vacancies and recruit, interview and select applicants.

. Allocate human resources, ensuring appropriate matches between personnel.

. Provide current and prospective employees with information about

policies, job duties, working conditions, wages, and opportunities for

promotion and employee benefits.

. Perform difficult staffing duties, including dealing with understaffing,

refereeing disputes, firing employees, and administering disciplinary

procedures.

. Advise managers on organizational policy matters such as equal employment

opportunity and sexual harassment, and recommend needed changes.

. Analyze and modify compensation and benefits policies to establish

competitive programs and ensure compliance with legal requirements.

. Plan and conduct new employee orientation to foster positive attitude

toward organizational objectives.

. Serve as a link between management and employees by handling questions,

interpreting and administering contracts and helping resolve work-related

problems.

. Plan, direct, supervise, and coordinate work activities of subordinates

and staff relating to employment, compensation, labor relations, and

employee relations.

. Completed job descriptions, salary ranges, performance reviews, and

salary increases; updated information of specific policies and procedures

that impact Volt, such as assignment length, dress codes, and security

issues.

AT&T, Digital Subscriber Line (DSL), Research Triangle

Park, NC

Process Owner, Channel Execution Repair and Maintenance

Division (2002 - 2003) Layoff

. Spot Award (DSL/UNE-L) for Teamwork (2002)

. AT&T Pioneers Award for Dedication (2002 - 2003)

. "Your support in managing our business and coaching your team without

missing a beat...Thank you for the tremendous effort you put forth to

help keep our associate teams focused on achieving our targeted goals:

customer satisfaction, sales, associate, satisfaction and correction of

charges." Mary P. Pahissa Upchurch, Customer Sales and Service, Vice

President AT&T.

AT&T, WorldNet Service, Research

Triangle Park, NC

Vendor Relations Manager (1998 - 2002)

Transfer

. Division Award (AT&T ANYBAND, 2001) for contribution to the success of

the AT&T WorldNet Service Tier 1 Technical Support Voice Operations Team.

. On The Spot Award Winner (1999) - Given for excellence in quality,

ownership, speed, versatility, teamwork working on Process Development

and Documentation for the Executive Response/Fraud and Abuse Center in

Morrisville, NC.

TECHNICAL SKILLS & MEMBERSHIP

Microsoft Office Suite: Excel, Outlook, Lotus Notes, Word, PowerPoint; IE;

Group Wise, Windows OS 95/98/2K/NT/XP, Seibel, Lawson, Taleo, Teknekron -

Voice Recording System, AT&T Intranet Systems:

Professional Associations & Memberships:

Make a Wish Foundation, Volunteer (2002)

AT&T Pioneers (2000 - 2003)

Back To School Project

Angel Tree Project (in collaboration with the Raleigh Rescue Missions)

Fundraising and in-house events at the RBC Center



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