PAMELA C. PENDRAK
*** ******* ***** 443-***-****
Pikesville, MD 21208 abmre3@r.postjobfree.com
HUMAN RESOURCES GENERALIST ? EMPLOYEE RELATIONS SPECIALIST
A human resource generalist or related position for an organization that
offers continued growth opportunities.
SKILLS SUMMARY
Human Resource Management Customer Service / Relationship
Management
Compensation Program Issues Customer Focused Strategies
Employee Benefits Work Flow Analysis/Improvements
Business Communications Scheduling/Planning Events
Report Writing / Correspondence Project/Key Inter-company Liaison
Basic Employment Law Knowledge Liaison to Human Resources Director
EDUCATION & TRAINING
Master of Business Administration, University of Phoenix Online, Phoenix,
AZ (2004)
Bachelor of Science in Business Administration, The College of Saint Rose,
Albany, NY (1995)
Concentration: Human Resource Management
Tools and Techniques of Project Management (July 2001)
Project Management Scope, Scheduling and Cost (2001)
Project Management Contracting and Negotiating Skills (2002)
Human Dimensions for Project Management (2002)
Quality for Project Management (2002)
Six Sigma Yellow Belt Certified (2005) - Successfully hired 350 people in a
2-month timeframe.
PROFESSIONAL PROFILE
. Will advise and assist management with employee relations issues
including complaints, grievances and the determination of appropriate
disciplinary actions and the initiation of training needs.
. Broad working knowledge of Human Resource concepts, policies, practices,
and procedures; competent in the direction of complex projects and
assignments.
. Able to establish and maintain contact with management, vendors, business
partners, and employees regarding implementation, maintenance, and
evaluation of Human Resource functions performed. Clear communicator of
policies and guidelines, ensuring compliance with federal, state, and
local laws affecting the operation.
. Innovative and efficient trainer who encourages feedback and leads by
hands on example. Has successfully provided employment expertise to new
employees and assisted in the personal and professional development of
employees.
. Competent problem-solver who successfully assists managers with new
recruiting initiatives and possesses basic knowledge of human resources
issues. Provides HR recommendations in response to HR related incidents
or proactively based on sound HR practices.
. Effective planner, analyst and decision-maker who can define priorities,
"think outside of the box", develop strategies and operational plans.
Able to work with senior representatives, fostering communications.
. Able to define training initiatives and major event coordination
functions to support personnel and project management goals.
. Known as an approachable, humble, optimistic team member who is
determined to operate in a fair and loyal manner.
. Keeps detailed records to support HR functions, preparing data and
statistical reports where errors could significantly impact the decision-
making process or posture of the company.
. Create a positive spin to a negative situation, aided with an ability to
provide solutions to the need; work with a high level of autonomy and
holds the ability to facilitate change.
PROFESSIONAL EXPERIENCE
SYMCOR, Inc., Glen Burnie, MD [pic]
HR Advisor/Generalist (2008-present)
. Acted as HR manager for 6 months, at site location with no previous HR
department, until manager was hired.
. Serve as a link between management and employees by handling questions
and helping resolve work-related problems.
. Perform difficult staffing duties, including dealing with understaffing,
refereeing disputes, firing employees, and administering disciplinary
procedures.
. Represent organization at personnel-related hearings and investigations.
. Prepare and maintain employment records.
. Solely responsible for FMLA/STD execution and tracking.
. Update and interpret information on specific policies and procedures that
impact Symcor.
o Staffing, assignment length, dress codes, and security issues.
. Act as back up for payroll when HR Coordinator was not available.
. Full life cycle recruiting
. Generate any requested reports for senior managers.
. Ensure company compliance with federal and state laws, including
reporting requirements.
. Plan, develop, evaluate, improve, and communicate methods and techniques
for selecting, promoting, compensating, evaluating, and training workers.
. Advise managers and employees on state and federal employment
regulations, collective agreements, benefit and compensation policies,
personnel procedures and classification programs.
MANPOWER, Durham, NC [pic]
HR Generalist/Account Manager
Onsite at Blue Cross and Blue Shield
(2007)Layoff
. Primary resource and point of contact for compensation, benefits and
performance management systems.
. Identify staff vacancies and recruit, interview and select applicants.
. Provide current and prospective employees with information about
policies, job duties, working conditions, wages, and opportunities for
promotion and employee benefits.
. Conduct all new hire orientations to foster positive attitude toward
organizational objectives.
. Responsible for difficult staffing duties, including dealing with
understaffing, refereeing disputes, firing employees, and administering
disciplinary procedures.
. Advise managers on organizational policy matters such as equal employment
opportunity and sexual harassment, and recommend needed changes.
. Analyze and modify compensation and benefits policies to establish
competitive programs and ensure compliance with legal requirements.
. Serve as a link between management and employees by handling questions,
interpreting and administering contracts and helping resolve work-related
problems.
. Responsible for understanding and communicating all policy changes.
ACS, Cary, NC
HR Generalist/Recruiter (2006)Layoff
. Administer compensation, benefits and performance management systems.
. Identify staff vacancies and recruit, interview and select applicants.
. Allocate human resources, ensuring appropriate matches between personnel.
. Provide current and prospective employees with information about
policies, job duties, working conditions, wages, and opportunities for
promotion and employee benefits.
. Perform difficult staffing duties, including dealing with understaffing,
refereeing disputes, firing employees, and administering disciplinary
procedures.
. Advise managers on organizational policy matters such as equal employment
opportunity and sexual harassment, and recommend needed changes.
. Plan and conduct new employee orientation to foster positive attitude
toward organizational objectives.
. Serve as a link between management and employees by handling questions,
interpreting and administering contracts and helping resolve work-related
problems.
. Provide the highest standards of professionalism, customer service, and
placement industry expertise. Key recruiter and placement specialist
writing job descriptions, salary ranges, performance reviews, and salary
increases.
. Conduct interviews with managers and potential users to monitor quality,
assess needs and current service level - design innovative, creative
solutions to company challenges.
VOLT SERVICES GROUP, Cary, NC
HR Generalist/Program Manager
On-Site at Mellon Human Resource and Investor Solutions/ACS (2004
- 2006) Hired Permanent by Client
. Administer compensation, benefits and performance management systems, and
safety and recreation programs.
. Identify staff vacancies and recruit, interview and select applicants.
. Allocate human resources, ensuring appropriate matches between personnel.
. Provide current and prospective employees with information about
policies, job duties, working conditions, wages, and opportunities for
promotion and employee benefits.
. Perform difficult staffing duties, including dealing with understaffing,
refereeing disputes, firing employees, and administering disciplinary
procedures.
. Advise managers on organizational policy matters such as equal employment
opportunity and sexual harassment, and recommend needed changes.
. Analyze and modify compensation and benefits policies to establish
competitive programs and ensure compliance with legal requirements.
. Plan and conduct new employee orientation to foster positive attitude
toward organizational objectives.
. Serve as a link between management and employees by handling questions,
interpreting and administering contracts and helping resolve work-related
problems.
. Plan, direct, supervise, and coordinate work activities of subordinates
and staff relating to employment, compensation, labor relations, and
employee relations.
. Completed job descriptions, salary ranges, performance reviews, and
salary increases; updated information of specific policies and procedures
that impact Volt, such as assignment length, dress codes, and security
issues.
AT&T, Digital Subscriber Line (DSL), Research Triangle
Park, NC
Process Owner, Channel Execution Repair and Maintenance
Division (2002 - 2003) Layoff
. Spot Award (DSL/UNE-L) for Teamwork (2002)
. AT&T Pioneers Award for Dedication (2002 - 2003)
. "Your support in managing our business and coaching your team without
missing a beat...Thank you for the tremendous effort you put forth to
help keep our associate teams focused on achieving our targeted goals:
customer satisfaction, sales, associate, satisfaction and correction of
charges." Mary P. Pahissa Upchurch, Customer Sales and Service, Vice
President AT&T.
AT&T, WorldNet Service, Research
Triangle Park, NC
Vendor Relations Manager (1998 - 2002)
Transfer
. Division Award (AT&T ANYBAND, 2001) for contribution to the success of
the AT&T WorldNet Service Tier 1 Technical Support Voice Operations Team.
. On The Spot Award Winner (1999) - Given for excellence in quality,
ownership, speed, versatility, teamwork working on Process Development
and Documentation for the Executive Response/Fraud and Abuse Center in
Morrisville, NC.
TECHNICAL SKILLS & MEMBERSHIP
Microsoft Office Suite: Excel, Outlook, Lotus Notes, Word, PowerPoint; IE;
Group Wise, Windows OS 95/98/2K/NT/XP, Seibel, Lawson, Taleo, Teknekron -
Voice Recording System, AT&T Intranet Systems:
Professional Associations & Memberships:
Make a Wish Foundation, Volunteer (2002)
AT&T Pioneers (2000 - 2003)
Back To School Project
Angel Tree Project (in collaboration with the Raleigh Rescue Missions)
Fundraising and in-house events at the RBC Center