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Customer Service Management

Flushing, New York, 11354, United States
May 26, 2010

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Eric Michael Kwok

Cell: 917-***-**** • Home: 718-***-**** •

Eric Michael Kwok


Highly effective Treasury and Cash Management Associate with a Bachelor of Science degree in Finance and five years experience in cash management. Knowledge and experience encompasses day-to-day operational knowledge of treasury, banking Private Equity and full service mortgage and asset-based lending operations. Immediate added value:

1. Proven qualifications in cash analysis reporting, handling domestic and international wires and trades, reconciling bank accounts and intra-day reports, budgeting, and forecasting.

1. Strong interpersonal skills and cross-functional experience, able to build strong relationships and coordinate efforts across various internal groups, including Private Equity, Investor Relations, Fund Controllers, Reporting, Business Units, and Treasury, as well as external banking organizations and portfolio clients.

1. Excellent organizational and problem-solving skills, highly proficient at resolving day-to-day problems and providing excellent customer service in demanding, fast-paced environments.

1. Solid verbal and written communication skills with internal and external clients at all levels; able to provide clear and concise resolution to transactions.


ST. JOHN’S UNIVERSITY – Queens, New York

Bachelor of Science –Finance, 2003

Member of Finance Club


Microsoft Office (Word, Excel, PowerPoint, Outlook), Lotus, Crystal Reports, DataTrac, Merchant Banking Plus, Venture Complete, On-Demand, Compass Reports, Safe Cash Application, Mainframe & PC


MORGAN STANLEY, New York, NY March 2007 – February 2008

Global financial services firm with more than $749 billion in assets under management.

Associate – Asset Management Financial Control Group

1. Managed the day to day cash operations for 500 Private Equity Fund accounts: executed domestic and foreign cash movements for Investment Closing, Capital Calls (Draw-Downs & Management Fees), Cash and Stock Distribution, Expense Taxes and various miscellaneous fees; posted and recorded cash journal entries to the general ledger for cash breaks or cash discrepancies; coordinated the settlement of equity shares with equity operations; fulfilled internal auditor and SEC inquiries and requests. Generated weekly cash forecasts for venture capital funds to reflect daily and weekly sale of securities with equity operations and reported all cash components to senior management.

Key Accomplishments

1. Executed all outgoing cash transactions, minimized risk with cash movements and disbursements, and participated in all operational aspects of cash and stock distributions.

1. Member of the cash centralization project team created to identify synergies across Asset Management as part of the firm mandate to consolidate core cash functions. Initiative included understanding business requirements and process amongst five (5) asset management business groups, identifying core technology platforms, providing future state outlook, and developing an implementation/transition plan.

1. Implemented, maintained and regularly updated processes and procedures in compliance with Sarbanes Oxley for Private Equity. Tested cash applications quarterly for disaster recovery contingency plan.

1. Worked closely with Investor Relations to update aged client wire instructions into company’s mainframe system and send cash distributions to investors.

1. Sole person providing cash management function for two-week period: single-handedly sent over 5,000 cash payments to investors in one-week period and reconciled all payments.

1. Coordinated with IT developers in testing and implementation for rollout of new Merchant Banking Plus software system.

MORTGAGE IT HOLDINGS INC., New York, NY April 2005 – March 2007

Full-service residential mortgage banking company; subsidiary of Deutsche Bank.

Treasury Analyst

1. Managed four warehouse bank lines in excess of $3 billion; provided funding grids requests ($10 million in daily funding) for bank to fund mortgage loan; performed settlements to warehouse banks. Managed warehouse banks’ cash activity and provided cash forecast analysis and trade funding settlement reports. Acted as liaison between capital markets and investors to ensure timely settlement of trades. Initiated and executed wire payments, margin calls, and funding wires to warehouse banks; provided funding wire confirmations for the company’s 60 branches. Performed reconciliation of final trade pools and monthly accrued interest.

Key Accomplishments

1. As first person to manage warehouse bank lines, established strong relationships with lenders, instituted weekly reporting process, and resolved ongoing day-to-day problems.

1. Generated a variety of daily, weekly and monthly reports to investors, warehouse and custodian banks: funding, daily note, trade settlement and cash proceeds reports; collateral, aged loan, and servicing tape reports.

1. Trained and supervised new employee on warehouse line operations and procedures.

KELTIC FINANCIAL SERVICES, LLC, Tarrytown, NY September 2004 – January 2005

Provider of asset-based loans to small and medium-sized companies.

Collateral Analyst

1. Analyzed and monitored all collateral information used to support borrower loan facilities. Tracked collateral performance through monthly evaluation of inventory and detailed aging Account Receivables and Payables. Prepared month end trend analysis summaries and reconciliation of loans, collateral values and bank statements. On-going communication with senior management and portfolio clients.

FIRST FRANKLIN FINANCIAL, Tarrytown, NY July 2003 – September 2004

Originator of non-conforming residential home loans and home equity lines of credit; subsidiary of Merrill Lynch.

Loan Closer

1. Performed quality control audits on loans to ensure conditions have been met. Acted as liaison to brokers and attorneys; assisted in compiling client financial statements. Coordinated closings with customers and internal staff insuring all timeframes were met.


FIVE STAR VIDEO, Bronx, New York –Consultant, July 2008 – March 2010

1. Assisted management with purchasing/reorder controls, efficient bookkeeping and cash management.

GERALD METALS INC., Stamford, CT – Treasury Manager Consultant, May 2008 – July 2008

1. Managed liquidity and cash needs of GMI including reviewing and forecasting sources and allocation of funds within the group.

25-16 125th Street • Flushing, NY 11354

Cell: 917-***-**** • Home: 718-***-****

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