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Customer Service Sales

Location:
6051, United States
Posted:
May 26, 2010

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Zakiah Canty

** ******* ****** *** *******, CT **051

(860) ***-****, abmrck@r.postjobfree.com

hardworking, new grad that's determined to succeed

Education: Rochester Institute of Technology, Rochester, NY

Bachelors of Science in Business Administration (February

2010)

Major: Business Management

Skills: Communication/Organizational Ability

. Prepared and Performed Informative and Persuasive

Speeches

. Implemented Enterprise Resource Planning to manage and

coordinate resources of a business functions

Computer Skills

. Microsoft Word, Excel, PowerPoint

Strategy and Policy

. Formulated and implemented effective business level and

corporate level strategies

. Researched how to obtain profitability and competitive

advantage in mega chain stores

Professional

Experience: Ocean State Job Lot Berlin, CT 12/09-

current

Front End Supervisor

. Trained and supervised sales associates

. Provide customer service

. Resolved complaints to customer satisfaction

Lord and Taylor Farmington, CT

08/09-12/09

Sales Associate

. Managed cashiering activities in areas of purchasing,

returns, and exchanges, and enforced store policies

. Knowledgeable on cut, color, and quality of diamonds.

Macy's West Hartford, CT

08/04-07/07

Guess Clothing Associate

. Managed and marketed $1,000 of Guess Clothing

. Cross trained in Juniors, Housewares, Men's and Woman's

Departments

Activities: Society of African American Business Students

Secretary

10/08-05/09

. Provided full administrative support to the President,

Public Relations Director and Financial Director

. Maintained attendance records of 25 members.

Delta Phi Epsilon

12/09-05/09

Public Relations Director

. Participated in raising funds annually for

Philanthropies:

Cystic Fibrosis and Anorexia Nervosa and Associated

Disorders



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