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Customer Service Data Entry

Location:
Baton Rouge, Louisiana, 70815, United States
Posted:
May 26, 2010

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******* C. *****

PO BOX *****

(225) ***-****

E-mail: ******@*****.***

EMPLOYMENT

OBJECTIVE: A part-time position that is challenging and gives me an opportunity

to better my skills in those areas required for this position.

EDUCATION:

SEP. 2009- ITT TECHNICAL COLLEGE

Present Baton Rouge, LA

Major: Network Specialist- Certifications: A+, MCP, Dell multi-

certifications.

JAN. 2002- LOUISIANA TECHNICAL COLLEGE

DEC. 2004 Baton Rouge, LA

Major: Network Specialist- Certifications: A+, MCP, Dell multi-

certifications.

MAY 1997- LOUISIANA STATE UNIVERSITY

MAY 1999 Baton Rouge, LA

Major: Computer Engineering

SKILLS

My skills consist of doing maintenance on some copiers, cash

registers, and printers. Familiar with all computers, able to build

and repair any hardware and software to PC Computers, and

Microsoft Office Programs, Windows 9X, ME, XP & 200X, and

soldering electronic components to a circuit board. Also able to

setup and troubleshoot small networks (wired and wireless). Also

have Dell certificates.

WORK EXPERIENCE:

FEB 2006- Network Specialist,

PRESENT East Baton Rouge Parish School Systems

Baton Rouge, Louisiana

Duties include: Performs installation, configuration, operation and

1

2 maintenance of local area and wide area networks. Troubleshoots

3 computers, printers, hardware and all other related peripherals.

Deployment of the Win XP operating system on over 100 PCs.

Hardware and Software upgrades. Troubleshoot login issue on

NetWare 4 and up. Migration of servers’ software to new servers.

Diagnose hardware issues with dell PCsand laptops.

JULY 2004- PC Technician-Contractor,

PRESENT Sapient Solutions, Inc./Onforce Inc.-online services with CompUSA

Baton Rouge, Louisiana

Duties include: Deployment of the Win XP operating system on

over 100 PCs. Hardware and Software upgrades. Basic

troubleshooting of common issues on PC’s and networking wired

and wireless. Hard drive swaps, memory upgrades, motherboards

replacements, power supply replacements, video cards install and

replacements, software upgrades with windows to xp to vista.

Setup wired and wireless of 2 or more pcs and laptops. Install

software and training on software.

JUNE 2003- Tech Support Rep.,

FEB 2006 Cingular Wireless

Baton Rouge, Louisiana

Duties include: technical troubleshooting of common issue of

cellular phones, internet access from wireless devices using cell

towers, typing, billing, data entry, and customer service.

MAY 1999- Account Associate-Site Management,

JULY 2002 Xerox

Baton Rouge, Louisiana

Duties include: manage one major account with minor sites (sub-

accounts), which includes: Data entry, typing, customer service,

trainer of certain positions, answering telephones, XCAM, billing,

inventory control, operation and technical support on copiers.

OCT.1997- Small Business Sale/upgrade Rep./Repair technician,

JAN.1999 CompUSA

Baton Rouge, Louisiana

Duties include: data entry of applications and invoices for accounts,

typing, answering telephones, billing, and technical support advice.

Also customer service and cashier skills. Computer hardware and

software installs and upgrades. Installation of memory, harddrives,

media drives, video cards and software- windows, office, and

antivirus.

INTERESTS: Mathematics, Computers, and Craft Works.

REFERENCES: Furnished upon request.



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