Shelia R. Lee

**** *********** *****, *******, **. 38134

(901)abmrc9@r.postjobfree.com

EMPLOYMENT OBJECTIVE

To utilize my customer service/sales skills in a positive environment that will allow me the opportunity to

grow personally and professionally.

ACHIEVEMENTS

Received two consecutive Corestaff “Rep of the Quarter” awards in (2004)

Named "Customer Service Advocate" for the years (1999-2000)

Featured in the St. Jude’s company newsletter for outstanding sales/Customer Service (2001)

Inducted into MCI’s 100% Club for exceeding annual sales goals (1994-1998)

WORK EXPERIENCE

Corporate Collections : TruckPro Inc. Cordova, TN. (2006-Sept.2009)

Collect delinquent payments, working with customers to reconcile accounts. Dealt with customer

service concerns and complaints, by phone . Faxed and scanned weekly invoices . Researched lost

payments and verified credit history for credit increase. Worked closely with stores to ensure

customer inquiries/requests were handled . Approved and denied credit limit overrides . Dealt with

CFO directly on payments . Performed excel weekly spread sheet . Open accounts for Frequent

Buyer's

club members. Verified tax certificate and others duties before opening accounts . Was able to

meet monthly goals required by the Controller.

Mortgage Collector I: Regions Bank, Kelly Services, Memphis, TN (2004-2006)

Collect delinquent payments, working with customers to prevent foreclosure while minimizing

company interest losses

Review delinquent commercial/consumer loan files to ensure all loss mitigation efforts are taken

prior to placing loan in foreclosure

Communicate with private investors regarding status of their loans as stated in investors servicing

guidelines; Cross-train in other applicable loan servicing departments as required

Credit/Loan Agent: First Horizon Bank CoreStaff, Memphis, TN (2002- 2004)

Worked closely with loan officers to ensure customer inquiries/requests were handled

Researched lost payments and verified credit reports

Dealt with customer service concerns and complaints, by phone and in-person

Worked my way up from trainee to senior agent in less than 6 months

Served as a member of the "Customer Service Encounter Group."

Outbound Customer Service Representative: St Jude Children’s Hospital, Memphis, TN (2000-2002)

Placed outbound calls to school and businesses to set up fund raisers for St. Jude Children

Performed work task with a focus on quality and attention to detail, followed up on customer’s

inquiries request.

Visited schools to ensure events were handled correct also visited the hospital once a year

VSR volunteer service to youth

Retail Collection Consultant: Regional Adjustment Bureau, Bartlett, TN (1999-2000)

Responsible for collecting federal government and private student loans

Worked closely with business clients on handling accounting and auditing issues

Contacted borrowers regarding outstanding student loans via auto dialing systems

Implemented innovative collection procedures that increased earnings by 23% over previous years

EDUCATION

Shelby State Community College, Business, Memphis, TN (1984-1986)

Contact this candidate