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Customer Service Assistant

14046, United States
May 26, 2010

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J. *****

**** ***** **. (716)


Derby NY, 14047 ********@*****.***


Experienced in the design and maintenance of computer (GIS) databases,

automation of database functions and analyzing and processing data.

Skilled in most GIS computer hardware and software to coordinate, gather,

and analyze data for a multitude of applications. Can work independently

or as part of a team. Strengths include: strong analytical and problem

solving skills, planning, organization, communication, customer service and

relationship building.


State University of New York at Albany: Graduate School 2008 -


Anticipated Graduation Date: December 2010

Degree Earned: Master of Arts, Geography

Certification Earned: Certificate in Spatial Analysis

State University of New York at Cortland

2005 - 2007

Major: Geographic Information Systems

Minor: Economics and Computer Applications

Degree Earned: Bachelor of Science, May 2007

University South Carolina at Beaufort 2003 -


Liberal Arts Studies

GPA 3.4

USMC Air Traffic Control School, US Naval Base, Pensacola FL


Certified Radar Specialist

Certified Air Traffic Controller


. Recognized as a "Who's Who Among Students of American Universities and


. Deans List five of seven semesters

. United States "Security Clearance" level = Secret


The Research Foundation; The State University of New York at Albany May

2009- Aug 2009

Graduate Research Assistant

Responsibilities include data mining for relevant metadata, and

shapefiles required to establish Web Mapping applications to assist

planners in establishing a National Scenic Highway along the Hudson


Retrieval and download of shapefiles from internet GIS data


Reprojecting data to a universal projection and datum

Creating Geodatabases for organization of Geodata

Requesting Geodata from government agencies

Creating web mapping applications for public use in planning a

Federal Scenic Byway

National Oceanic and Atmospheric Administration 2007 -


Hydrographic Assistant Survey Technician

Served on the ship Fairweather, located in Ketchikan, Alaska

Responsibilities include utilizing GIS applications to create prepare

nautical surveys, create or update nautical charts, report immediate

dangers to navigation and propose changes to nautical manuals and

nautical charts.

. Maintain and configure GIS applications to include: Caris Notebook,

Caris Hips Sips, Pydro, Delphmap, Fledermaus, ISIS, MVP and


. Manage, develop, and maintain all GPS and GIS related databases

. Analyze and conduct research on social and spatial mapping.

. Designed and implemented utilities automating database functions.

. Conduct sampling, analyze and process hydrographic data to create

and update nautical charts.

. Take sound velocity casts and process them for further accuracy of

seafloor mapping.

. Set-up Trimble GPS for bottom sampling and shoreline acquisition.

. Set-up GIS model for data acquisition, which includes; shoreline,

near shore, and offshore.

. Assist in day-to-day operations of small boat handling, line

handling, bridge watch, and boat deployment and retrieval.

United States Marine Corps, 2000 -


USMC Air Traffic Controller, Marine Corps Air Station Beaufort, SC

Responsible for organizing and expediting air traffic into and out of

the airport.

. Using radar and visual observation monitor each plane to ensure

safe distance between all aircraft.

. Guide pilots between the hangar or ramp and the end of the

airport's airspace.

. Keep pilots informed about changes in weather conditions such as

wind shear, a sudden change in the velocity or direction of the

wind that can cause a pilot to lose control of an aircraft.

. Understand, direct or change flight plans for incoming and outgoing


. Check all equipment prior to assuming position to ensure proper

working conditions within standards of accuracy.

Operation Enduring Freedom, Kyrgyzstan 2002

Supported Enduring Operation Freedom as an American liaison to Russian

Air Traffic Controllers.

. Provided training and support to the Russian Air Traffic


. Set-up navigational aides for NATO aircraft

. Provided PAR (Precision Control Aircraft Landings) for NATO


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